Call 21112178895130481 2026-09-09 · soumya · 3:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | — | full conversation 57 turns, clean transcript (0% inaudible) | Kannada | 57 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the customer's side, but it does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−0
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW One but failed to ask for permission to speak before launching into the pitch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook and instead immediately listed products, which constitutes a product dump.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
While some specs were captured, the agent failed to ask for the required quantity or delivery date for the customer's immediate need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
price
It seems too high, madam. Check it.
did well
Closure with next step
I will WhatsApp you this price list, sir.
Summary
The agent connected with a sheet manufacturer who uses 8 MT of PPGL and HR coils monthly. The customer proactively asked for a price on 0.5mm color coil but objected that the agent's verbal quote was too high. The call ended with the agent committing to send a full price list via WhatsApp.
Coaching
When a customer objects to your price, don't immediately retreat. Instead, use it as a chance to understand their current landed cost and explain the value included in our price.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified JSW One but failed to ask for permission to speak before launching into the pitch. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook and instead immediately listed products, which constitutes a product dump. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | What will be the monthly volume, sir? The agent successfully discovered what the customer makes, their monthly volume, current supplier, and past JSW usage, but missed end applications and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not proactively pitch any USPs; the conversation went directly to a price inquiry from the customer. |
| SL5 Qualify | 2 | fail | – | 0.0 |
While some specs were captured, the agent failed to ask for the required quantity or delivery date for the customer's immediate need. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will WhatsApp you this price list, sir. The agent established a clear next step of sending a price list via WhatsApp, which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | It seems too high, madam. Check it. |
One minute. One minute. I'll confirm. I mean, I have a price list, it's mentioned in that. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.565 | 49.4s | 38.1s | 135.5s | 5.7s | 268.4 | 0 | 28 | 27 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.5s
Hello
ಹಲೋ
unknown
2.5s
Hello
ಹಲೋ
customer
3.9s
Sir, from Vinayaka Agencies, is this Veeresh speaking?
ಸರ್ ವಿನಾಯಕ ಏಜೆನ್ಸೀಸ್ ಇಂದ ವೀಣಾ ವೀರೇಶ್ ಅವರು ಮಾತಾಡಿದ್ದು?
agent
6.1s
Yes, tell me, madam.
ಹಾ ಹೇಳಿ ಮೇಡಂ
agent
7.3s
Sir, I am calling from JSW One.
ಸರ್ ನಾನು JSW One ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.
customer
9.4s
Tell me, madam.
ಹೇಳಿ ಮೇಡಂ
agent
10.4s
Do you have any building or building material inquiry, sir? Regarding stockyard steel inquiry.
ಏನಾದ್ರೂ ಬಿಲ್ಡಿಂಗ್ ಅಥವಾ ಬಿಲ್ಡಿಂಗ್ ಮೆಟೀರಿಯಲ್ ಎನ್ಕ್ವೈರಿ ಇದೆಯಾ ಸರ್? ಸ್ಟಾಕ್ ಯಾರ್ಡ್ ಸ್ಟೀಲ್ ಎನ್ಕ್ವೈರಿ ಬಗ್ಗೆ.
agent
15.0s
HR, CR sheets, cement, TMT.
HR, CR ಶೀಟ್ಸ್, ಸಿಮೆಂಟ್, TMT.
customer
17.4s
No madam, I have everything.
ಇಲ್ಲ ಮೇಡಂ ಎಲ್ಲಾ ಇದೆ.
agent
18.5s
Do you purchase from JSW?
ಪರ್ಚೇಸ್ ಮಾಡ್ತೀರಾ ನೀವು JSW ಇಂದ?
customer
20.0s
From JSW... I haven't purchased anything recently, madam.
JSW ಇಂದ ಈಗ್ ಎಲ್ಲೂ ಪರ್ಚೇಸ್ ಮಾಡಿಲ್ಲ ಮೇಡಂ.
agent
22.3s
Okay, have you transacted before?
ಓಕೆ ಮೊದಲು ಟ್ರಾನ್ಸಾಕ್ಟ್ ಮಾಡಿದ್ದೀರಾ?
customer
23.8s
Yes.
ಹಾ.
agent
24.4s
Oh, okay, okay. Where do you procure all the material from? Do you do it locally, from a dealer?
ಓಹೋ ಓಕೆ ಓಕೆ. ನೀವು ಎಲ್ಲಾ ಮೆಟೀರಿಯಲ್ ಪ್ರೊಕ್ಯೂರ್ ಮಾಡೋದು ಎಲ್ಲಿಂದ? ಲೋಕಲಿ ಮಾಡ್ತೀರಾ ಡೀಲರ್ ಹತ್ರ?
customer
28.1s
Yes, it's Vinayaka Agency, right? It comes from Hassan.
ಹಾ ವಿನಾಯಕ ಏಜೆನ್ಸಿ ಅಲ್ವಾ? ಹಾಸನ್ ಇಂದ ಬರುತ್ತೆ.
agent
31.2s
It comes from Hassan. Okay. What will be the requirement generally, sir? What is it?
ಹಾಸನ್ ಇಂದ ಬರುತ್ತೆ. ಓಕೆ. ಏನಿರುತ್ತೆ ಸರ್ ಜನರಲಿ ರಿಕ್ವೈರ್ಮೆಂಟ್ ಏನಂತ ಇರುತ್ತೆ?
customer
34.3s
For us, it's mostly color plus sheets.
ನಮಗೆ ಜಾಸ್ತಿ ಕಲರ್ ಪ್ಲಸ್ ಶೀಟ್ಸ್.
agent
37.1s
Oh, you take PPGL sheets?
ಓ PPGL ಶೀಟ್ಸ್ ತಗೋತೀರಾ?
customer
38.5s
Yes, madam.
ಹಾ ಮೇಡಂ.
agent
39.2s
Okay. What will be the monthly volume, sir?
ಓಕೆ. ಎಷ್ಟಿರುತ್ತೆ ಸರ್ ಮಂತ್ಲಿ ವಾಲ್ಯೂಮ್?
customer
41.3s
Monthly volume is around eight tons, madam.
ಮಂತ್ಲಿ ವಾಲ್ಯೂಮ್ ಒಂದು ಎಂಟು ಟನ್ ಇರುತ್ತೆ ಮೇಡಂ.
agent
43.9s
It's eight tons. Give us an inquiry once. We will give you a price. If it's the best, you can take it from us.
ಎಂಟು ಟನ್ ಇರುತ್ತೆ. ನಮಗೊಂದು ಸರಿ ಎನ್ಕ್ವೈರಿ ಕೊಡಿ. ನಾವು ಪ್ರೈಸ್ ಕೊಡ್ತೀವಿ ನಿಮಗೆ. ಬೆಸ್ಟ್ ಆದ್ರೆ ನಮ್ ಕಡೆಯಿಂದ ತಗೋತೀನಿ.
customer
48.1s
Where do you load from, madam?
ಎಲ್ಲಿಂದ ಮೇಡಂ ಲೋಡ್ ಮಾಡ್ಸೋದು?
agent
49.3s
Bangalore, I am calling from the Bangalore office. The material comes directly from the company yard.
ಬೆಂಗಳೂರು, ಬೆಂಗಳೂರು ಆಫೀಸ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ. ಕಂಪನಿ ಯಾರ್ಡ್ ಇಂದ ಬರುತ್ತೆ ಮೆಟೀರಿಯಲ್ ಡೈರೆಕ್ಟ್ ಆಗಿ.
customer
52.2s
From the company, directly?
ಕಂಪನಿಯಿಂದ ಡೈರೆಕ್ಟ್ ಆಗಿ?
agent
53.5s
Yes. Yes, sir.
ಹೌದು. ಹೌದು ಸರ್.
customer
54.1s
What is the rate, madam, for 0.5 mm today? Color plus?
ಏನ್ ರೇಟ್ ಮೇಡಂ 0.5 mm ಇವತ್ತು? ಕಲರ್ ಪ್ಲಸ್?
agent
56.2s
0.5 mm, one minute, I'll confirm. What thickness did you say? 0.5 mm?
0.5 mm, ಒಂದು ನಿಮಿಷ ಇರಿ ನಾನು ಕನ್ಫರ್ಮ್ ಮಾಡ್ತೀನಿ. ಏನ್ ಥಿಕ್ನೆಸ್ ಅಂತ ಹೇಳಿದ್ರಿ? 0.5 mm?
customer
59.1s
0.5 mm, yes, 0.5 mm.
0.5 mm, ಹಾ 0.5 mm.
agent
100.2s
And the length, width?
ಅದು ಲೆಂಥ್ ವಿಡ್ತ್?
customer
101.3s
Madam?
ಮೇಡಂ?
agent
102.1s
Length and width?
ಲೆಂಥ್ ಮತ್ತೆ ವಿಡ್ತ್?
customer
103.3s
No, I need coil, coil, madam.
ಅಲ್ಲ ನನಗೆ ಕಾಯಿಲ್, ಕಾಯಿಲ್ ಮೇಡಂ.
agent
104.8s
You need coil.
ಕಾಯಿಲ್ ಬೇಕು.
customer
105.3s
I have a sheets factory.
ನಂದು ಶೀಟ್ಸ್ ಫ್ಯಾಕ್ಟರಿ ಇದೆ.
agent
107.1s
Hmm.
ಹ್ಮ್.
customer
108.3s
Yes.
ಹಾ.
customer
110.1s
My... I have messaged the profile, madam. What runs most for us is HR. Hmm. But they ask for color, so we take that too.
ನಂದು ಪ್ರೊಫೈಲ್ ಪ್ರೊಫೈಲ್ ಮೆಸೇಜ್ ಇದೀನಿ ಮೇಡಂ. ನಮಗ ಜಾಸ್ತಿ ಓಡೋದು HR. ಹ್ಮ್. ಬಟ್ ಕಲರ್ ಕಲರ್ ಕೇಳ್ತಾರಲ್ವಾ ಅದ್ನೂ ತಗೋತೀವಿ.
agent
115.4s
You will get it for 62.5.
ನಿಮ್ಗೆ ಅರವತ್ತೆರಡು ವರೆ ಬೀಳುತ್ತೆ.
customer
117.8s
How much, madam?
ಎಷ್ಟು ಮೇಡಂ?
agent
118.3s
62.5 plus GST.
ಅರವತ್ತೆರಡು ವರೆ ಪ್ಲಸ್ ಜಿ ಎಸ್ ಟಿ.
customer
120.3s
62.5?
ಅರವತ್ತೆರಡು ವರೆನಾ?
customer
122.1s
Which sheet are you talking about, madam?
ಯಾವ ಶೀಟ್ ಹೇಳ್ತೀರಾ ಮೇಡಂ?
agent
124.1s
Coil, I am talking about coil.
ಕಾಯಿಲ್, ಕಾಯಿಲ್ ಹೇಳ್ತಾ ಇದಿದ್ದು.
customer
126.1s
Coil?
ಕಾಯಿಲ್?
agent
126.9s
Hmm.
ಹ್ಮ್.
customer
129.3s
62.5? Just 62.5?
ಅರವತ್ತೆರಡು ವರೆನಾ? ಬರೀ ಅರವತ್ತೆರಡು ವರೆನಾ?
agent
131.4s
This is including GST.
ಇದು ಜಿ ಎಸ್ ಟಿ ಸೇರ್ಸ್ದೆ.
customer
136.0s
It seems too high, madam. Check it.
ಜಾಸ್ತಿ ಆಯ್ತಲ್ಲ ಮೇಡಂ, ನೋಡಿ.
agent
138.1s
One minute. One minute. I'll confirm. I mean, I have a price list, it's mentioned in that.
ಒಂದು ನಿಮಿಷ ಇರಿ. ಒಂದು ನಿಮಿಷ. ಕನ್ಫರ್ಮ್ ಮಾಡ್ತೀನಿ. ಅಂದ್ರೆ ನನ್ ಹತ್ರ ಒಂದ್ ಪ್ರೈಸ್ ಲಿಸ್ಟ್ ಇರುತ್ತೆ ಅದ್ರಲ್ಲಿ ಮೆನ್ಷನ್ ಮಾಡಿದ್ದಾರೆ.
agent
142.8s
One minute.
ಒಂದು ನಿಮಿಷ.
customer
143.2s
0.5 mm
agent
144.0s
I will... 0.5 mm, right? I will WhatsApp you this price list, sir.
ನಾನು ನಿಮ್ಗೆ 0.5 mm ಅಲ್ವಾ? ನಾನು ನಿಮ್ಗೆ WhatsApp ಮಾಡ್ತೀನಿ ಈ ಸರ್ ಪ್ರೈಸ್ ಲಿಸ್ಟ್.
customer
146.4s
Do it, do it, do it.
ಮಾಡಿ ಮಾಡಿ ಮಾಡಿ.
agent
147.3s
Should I do it to this number?
ಇದೇ ನಂಬರ್ ಮಾಡೋದ?
customer
148.2s
Yes, this number, madam.
ಹಾ ಇದೇ ನಂಬರ್ ಮೇಡಂ.
agent
149.9s
Okay, alright. Done.
ಓಕೆ ಸರಿ. ಡನ್.