JSWOzonetel · Call Analysis

Call 21112178903694141 2026-09-10 · soumya · 2:02

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 Not_Answered full conversation 30 turns, clean transcript (0% inaudible) English 30 supply_led (campaign_name:medium)
Audio: clear: The customer's audio is slightly lower in volume but still clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
3.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
-0.53
confidence high · +2/−10 from 30 hits
lexical only

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak or if it was a good time to talk.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts Hook (supply/price signal) The agent did not lead with a supply or price hook; instead, they immediately questioned the customer about a previous failed enquiry.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts Discovery (6 Qs) The agent asked about quantity, supplier situation, and credit, but did not discover what the customer manufactures, end applications, or JSW share.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection The customer raised 1 objection you did not answer: incumbent_supplier
we don't need that much uh requirement. That's what we are buying in local.
did well
Qualify
You do not have the requirement at all?

Summary

The agent called to follow up on a previous enquiry that did not convert. The customer explained they currently have low-volume requirements (10-15 tons) which they source locally, but would contact JSW for larger needs (~100 tons). The call ended with the agent agreeing to send contact details via WhatsApp.

Coaching

When re-engaging a past lead, you must still follow the pitch structure; start with a fresh opener and hook instead of immediately asking why they didn't buy previously.
Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 fail – 0.0
The agent did not ask for permission to speak or if it was a good time to talk.
SL2 Hook (supply/price signal) 2 fail – 0.0
The agent did not lead with a supply or price hook; instead, they immediately questioned the customer about a previous failed enquiry.
SL3 Discovery (6 Qs) 2 partial 3 1.0
What is the average order value, sir?
The agent asked about quantity, supplier situation, and credit, but did not discover what the customer manufactures, end applications, or JSW share.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
No USPs were pitched as the conversation was cut short by the customer's lack of current requirement.
SL5 Qualify 2 pass – 2.0
You do not have the requirement at all?
The agent successfully established that the customer did not have a current large requirement to qualify.
SL6 Closure with next step 1 fail – 0.0
The agent offered to send a WhatsApp message but did not establish a concrete next step like a quote or a scheduled follow-up call.

Objections supplementary — never inside the /10

TypeStateCustomer saidRep replied
incumbent_supplier mishandled
we don't need that much uh requirement. That's what we are buying in local.
Okay, smaller quantity. Okay.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.602 31.0s 20.5s 70.5s 11.4s 385.2 0 15 15 11

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.5s
Hello?
agent
1.6s
Hello.
customer
2.6s
Hello.
agent
3.4s
Good evening, am I speaking with Rajesh sir?
customer
5.6s
Yes.
agent
6.4s
Hi, I am Sowmya, I'm calling you from JSW One platform.
customer
9.5s
Sorry?
agent
10.4s
I am calling you from JSW One platform private limited.
customer
13.6s
Okay.
agent
14.8s
Yes. So this call is regarding uh an enquiry made on our platform recently. I think the conversations have happened repeatedly with someone in our team named Rohit. But nothing materialized further into an order, sir. I would like to understand what challenges are faced? Is it price? Are we not able to match your price or what is it?
customer
26.2s
No, no, no, not just. Actually we don't have requirement much. That's what.
agent
29.8s
You do not have the requirement at all? Okay.
customer
31.8s
Yes, yes.
agent
33.4s
Okay, so are you buying locally? Is that the case? Or somewhere else?
customer
35.8s
Yes, yes, yes.
agent
37.2s
Okay. Is there a reason why you find the price better there or is it credit?
customer
39.8s
No, no, no, no. Not because we we don't need that much uh requirement. That's what we are buying in local.
agent
44.2s
Okay, smaller quantity. Okay.
customer
46.0s
Yes, yes.
agent
46.6s
What is the average order value, sir? Approximately, just for my understanding.
customer
49.2s
Approximately like 10 to 15 tons like that. But uh when I enquire when I enquire that time I need some like 100 tons kind of materials. That's what I enquired.
agent
56.8s
Oh, okay, okay. So you're saying that whenever there is a larger volume, you will get in touch with us?
customer
1.0s
Yes, yes, yes, yes.
agent
1.1s
Sure sir, you may get in touch with us on this number.
customer
1.3s
Okay.
agent
1.4s
I will send out a communication on WhatsApp as well.
customer
1.6s
Yes, yes.
agent
1.7s
You may have that as a record.
customer
1.9s
Okay.
agent
1.1s
Right sir, thank you so much.