Call 21112178910934631 2026-09-11 · soumya · 3:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | — | full conversation 41 turns, clean transcript (0% inaudible) | Kannada | 41 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is a mix of Kannada and English, with English being dominant after the introduction.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: Customer requested 'D2' grade for CR sheets. D2 is a tool steel, not a standard CR grade, and is likely outside the JSW One catalogue.
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +2/−8
from 10 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but did not ask for permission to speak at the start of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a price or availability hook, instead moving directly into discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent discovered what the customer manufactures, their application, current suppliers, and monthly tonnage (volunteered by customer), but missed JSW % and payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So can you give me the dimension quickly so that I can get the prices if... ... what is your very specific quantity for a dimension, a particular dime
Summary
The customer, a manufacturer of motor starter boxes in Bangalore, requires 10 MT/month of CR sheets but specified 'D2' grade, a tool steel. They currently buy from JSW distributors. The agent gathered detailed requirements but did not clarify the material discrepancy or follow the pitch structure. The call ended prematurely when the customer got busy, with a vague agreement to connect later.
Coaching
Focus on executing the full pitch structure, especially the permission-based opener and benefit-led hook. Also, listen carefully to material specifications to clarify discrepancies, like the customer's request for 'D2' grade, which is a tool steel, not a standard CR sheet.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | I am calling you from JSW One platform private limited. Yeah, I am calling you specifically to understand if you have any HR, CR, structural steel requirement. The agent identified themself and the company but did not ask for permission to speak at the start of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Yeah, I am calling you specifically to understand if you have any HR, CR, structural steel requirement. Do you procure from JSW directly? The agent did not provide a price or availability hook, instead moving directly into discovery questions. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | What is the end use sir? What is the application? ... How are you currently procuring it, sir? Agent discovered what the customer manufactures, their application, current suppliers, and monthly tonnage (volunteered by customer), but missed JSW % and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. The agent made a single comment about plant-cut material reducing wastage, but did not build this into a pitch. |
| SL5 Qualify | 2 | pass | – | 2.0 | So can you give me the dimension quickly so that I can get the prices if... ... what is your very specific quantity for a dimension, a particular dimension? The agent successfully captured the required material type, dimensions, quantity, and location from the customer. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Sure sir, no problem. We can even connect later if you're busy. The call ended with a vague offer to connect later, not a committed next step with a specific time or action. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.445 | 33.8s | 42.1s | 160.1s | 6.3s | 319.5 | 0 | 20 | 21 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
agent
1.4s
Hello?
customer
2.0s
Hello? Yes.
Hello? Ha.
agent
3.3s
Sir, am I speaking to someone from Srinivas Technologies?
ಸರ್, ಶ್ರೀನಿವಾಸ್ ಟೆಕ್ನಾಲಜೀಸ್ ಇಂದ ಮಾತಾಡೋದು?
customer
5.5s
Okay.
agent
6.5s
I am calling you from JSW One platform private limited.
customer
9.2s
Okay.
agent
10.3s
Yeah, I am calling you specifically to understand if you have any HR, CR, structural steel requirement. Do you procure from JSW directly?
customer
15.3s
CR sheet is what we need.
agent
17.3s
CR sheet, okay.
customer
18.8s
D2.
agent
19.9s
Okay. Okay. What is the end use sir? What is the application?
customer
22.4s
We are manufacturing motor starter boxes.
agent
25.6s
Okay.
customer
26.8s
Hm.
agent
27.4s
Hm hm hm hm.
customer
28.3s
Monthly around ten tons is what requirement. And in case we upscale, it may go up. Yeah.
agent
32.0s
Okay. Which part of the, you know, city do you operate from, sir?
customer
35.2s
We are at Kamakshipalya.
agent
37.4s
Kamakshipalya, okay.
customer
38.9s
Bangalore seventy nine.
agent
40.4s
Hm, understood, got it.
agent
42.0s
Okay. So can you give me the dimension quickly so that I can get the prices if... How are you currently procuring it, sir?
customer
45.8s
Now we are currently procuring from two, three of your own distributors.
agent
48.8s
Hm.
customer
49.7s
One of them being Durga Steel and Gyan Trading Company.
agent
52.4s
Okay.
customer
53.2s
And sizes is point six and point eight and point seven five. The length being two thousand six hundred.
customer
57.4s
Twelve fifty is what standard is fine, but this thing doesn't go as two thousand five hundred. We take it at two thousand six hundred.
customer
61.4s
Length would be two thousand six hundred, reason being we don't have any, we don't want to have that wastage, you know.
agent
65.4s
Yeah, correct. Plant cut material will not have wastage anyway.
customer
68.2s
Alright. So these these people are also doing the same. What I'm procuring currently is also the same. From the coil itself, we are getting it cut.
agent
73.0s
Oh.
customer
74.0s
Yeah.
agent
74.8s
I get it.
customer
76.0s
Yeah, they are giving it that way.
agent
78.8s
Hello?
agent
79.5s
So, yeah, yeah, yeah, I got it, I heard it sir, I heard you. In that case, what we can do is, what is your very specific quantity for a dimension, a particular dimension? Which is the highest consumed dimension, let me know. So that...
customer
85.4s
There are only two things which we are doing, that is point six and point eight. Usually I buy in batches of four to six ton, in between four to six ton. Sizes remain what as I as earlier discussed.
customer
91.6s
Can you give me a moment? Can I put you on hold?
agent
93.3s
Sure sir, no problem. We can even connect later if you're busy.