Call 21112178886240311 2026-09-08 · soumya · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Ringing_NoResponse | full conversation 11 turns, clean transcript (0% inaudible) | Kannada | 11 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the customer's company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The conversation was sidetracked by a technical issue and did not progress to the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call ended before the pitch could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent opened the call and identified both JSW One and the customer's company. The conversation was immediately diverted to a discussion about previous call drop issues, and the agent was unable to deliver the pitch or perform discovery before the call ended. The logged disposition 'Ringing_NoResponse' is incorrect as a conversation occurred.
Coaching
When a call starts with a technical issue, acknowledge it briefly then immediately ask for permission to speak to regain control of the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Sir, I am calling from the JSW One platform. The agent identified themself and the customer's company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The conversation was sidetracked by a technical issue and did not progress to the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended before the pitch could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress far enough for any USPs to be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not get to the qualification stage to ask about current requirements. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without any next step being established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.756 heavy | 11.8s | 3.8s | 32.4s | 4.8s | 228.8 | 0 | 6 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.0s
Hello.
customer
3.0s
Hello.
agent
3.8s
Sir, hello. Are you speaking from Adhya Art?
ಸರ್ ನಮಸ್ಕಾರ. ಆದ್ಯ ಆರ್ಟ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ?
customer
6.5s
Who is it?
ಯಾರು?
agent
7.5s
Sir, I am calling from the JSW One platform.
ಸರ್ ನಾನು JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.
customer
10.2s
Tell me.
ಹೇಳಿ.
agent
11.0s
Yes sir, there was a repeated call drop issue, that's why you couldn't hear. It was dialed three times, four times.
ಹಾ ಸರ್, ಅದು repeatedly ಕಾಲ್ ಡ್ರಾಪ್ ಇಶ್ಯೂ ಆಗ್ತಾ ಇದೆ ಅದಕ್ಕೆ ಕೇಳಿಸ್ತಾ ಇರ್ಲಿಲ್ಲ. ಮೂರು ಸರಿ, ನಾಲ್ಕು ಸರಿ ಡೈಲ್ ಆಗಿತ್ತು.
customer
16.2s
You give it back properly.
ನೀವು ಸರಿಯಾಗಿ ವಾಪಸ್ ಕೊಡಿ.
agent
18.2s
Yes, can you hear now?
ಹಾ, ಇವಾಗ ಕೇಳಿಸ್ತಾ ಇದೀಯಾ?
agent
21.0s
Hello.