Call 34972178963323251 2026-09-17 · soumya · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | Kannada | 17 | supply_led (campaign_name:medium) |
Audio: clear: There is some background office noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly for inquiries which is a product dump.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one discovery question (about current suppliers) out of the required six.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as the call was terminated early by the customer having no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Hello sir, greetings. Is this Shankar speaking? From Sri Basaveshwara Engineering?
Qualify
Do you have any inquiries for structural steel?
Summary
The agent contacted a manufacturing customer and, after confirming language preference, asked directly for structural steel inquiries. The customer stated they had no current requirement. The agent asked one question about their current supplier before ending the call without a firm next step.
Coaching
You missed the hook; instead of asking directly for an inquiry, lead with a specific benefit like 'we have immediate stock on...' to give the customer a reason to engage.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello sir, greetings. Is this Shankar speaking? From Sri Basaveshwara Engineering? Agent greeted, used the customer's name and company, and established rapport by asking for language preference. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly for inquiries which is a product dump. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Okay. Do you purchase from AMNS? Agent only asked one discovery question (about current suppliers) out of the required six. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was terminated early by the customer having no requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any inquiries for structural steel? Agent successfully asked if a current requirement exists, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. If any inquiry comes up, please contact us. The closure was generic and did not establish a specific, committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.768 heavy | 18.9s | 5.7s | 48.4s | 4.2s | 260.3 | 0 | 9 | 8 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
ಹಲೋ
agent
2.3s
Hello
ಹಲೋ
agent
3.3s
Hello sir, greetings. Is this Shankar speaking? From Sri Basaveshwara Engineering?
ಹಲೋ ಸರ್ ನಮಸ್ಕಾರ ಶಂಕರ್ ಅವರು ಮಾತಾಡಿದ ಶ್ರೀ ಬಸವೇಶ್ವರ ಇಂಜಿನಿಯರಿಂಗ್ ಇಂದ
customer
6.9s
Yes.
agent
7.7s
Sir, I am Sowmya. Which language are you comfortable speaking sir? English, Hindi or Kannada?
ಸರ್ ನಾನು ಸೌಮ್ಯ ಅಂತ. Which language are you comfortable speaking sir? English, Hindi or Kannada?
customer
11.7s
If you can speak in Kannada, then speak, madam.
ಕನ್ನಡದಲ್ಲೇ ಮಾತಾಡ್ತಿದ್ರೆ ಮಾತಾಡಿ ಮೇಡಂ
agent
13.6s
Is that so? Okay. Sir, I am calling from the JSW One platform. To ask if you have any structural steel inquiries.
ಹೌದಾ ಓಕೆ. ಸರ್ ಇದು JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ. ನಿಮ್ದೇನಾದ್ರೂ structural steel inquiries ಇದೆಯಾ ಅಂತ.
customer
18.1s
What madam?
ಏನ್ ಮೇಡಂ?
agent
19.1s
Do you have any inquiries for structural steel?
Structural steel ದು ಏನಾದ್ರೂ inquiries ಇದೆಯಾ ನಿಮ್ದು?
customer
20.8s
From which company?
ಯಾವ ಕಂಪನಿಯಿಂದ?
agent
21.8s
JSW.
customer
22.8s
None, madam.
ಯಾವುದು ಇಲ್ಲ ಮೇಡಂ.
agent
23.8s
Okay. Do you purchase from AMNS?
ಓಕೆ. AMNS ಪರ್ಚೇಸ್ ಮಾಡ್ತೀರಾ ನೀವು?
customer
25.3s
No, no.
ಇಲ್ಲ ಇಲ್ಲ.
agent
26.1s
Okay, so for now, no inquiry is open?
ಓಕೆ, ಈಗ ಸದ್ಯಕ್ಕೆ ಯಾವುದು inquiry ಓಪನ್ ಇಲ್ಲ ಅಂದ್ರೆ?
customer
27.6s
No, no.
ಇಲ್ಲ ಇಲ್ಲ.
agent
28.5s
Okay sir. If any inquiry comes up, please contact us.
ಓಕೆ ಸರ್. ಏನಾದ್ರೂ ಬಂದ್ರೆ inquiry, contact ಮಾಡಿ.