Call 21112178947055681 2026-09-15 · soumya · 2:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 36 turns, clean transcript (0% inaudible) | English | 36 | supply_led (campaign_name:medium) |
Audio: clear: The call is clear with standard phone line quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.27
confidence high · +22/−8
from 22 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
send_price_will_think
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening with a direct question about inquiries.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero of the six required discovery questions about the customer's business, procurement habits, or scale.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
price
what is the latest price? Because I heard the prices are going very badly.
did well
Qualify
What material are you looking to buy right now?
Closure with next step
Yeah. I'll do that. I'll send it to you on WhatsApp.
Summary
The customer immediately asked for the price on a specific requirement (MS sheets, 1.5/2mm, ~4.3MT total), noting that prices were falling. The agent skipped discovery and gathered the requirement details (material, size, quantity, location). The call ended with the agent promising to send a quote for SAIL make material via WhatsApp.
Coaching
You missed the opportunity to build rapport and understand the customer's business by skipping the opener, hook, and discovery steps; focus on following the pitch structure before jumping straight to a quote.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening with a direct question about inquiries. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero of the six required discovery questions about the customer's business, procurement habits, or scale. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs for JSW One. |
| SL5 Qualify | 2 | pass | – | 2.0 | What material are you looking to buy right now? Agent successfully qualified the immediate requirement by capturing material, thickness, size, quantity, and location. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Yeah. I'll do that. I'll send it to you on WhatsApp. Agent committed to a clear next step of sending a quote, which the customer accepted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | what is the latest price? Because I heard the prices are going very badly. |
Okay. Which location are you procuring the material from? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.748 heavy | 72.0s | 24.3s | 36.7s | 41.9s | 140.8 | 0 | 18 | 18 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
agent
1.5s
Yeah, hello. Mr. Divakar, this is Somya from JSW One platform, sir.
customer
4.9s
Yeah, please tell me.
agent
5.9s
Yeah, hi. Sir, I'm calling you to, you know, find out if there are any ongoing inquiries for MS and trading in company right now. One of my juniors has got in touch with you previously for
customer
11.8s
Yeah, it's there, but uh, what is the latest price? Because I heard the prices are going very badly.
agent
15.9s
Okay. Which location are you procuring the material from?
customer
18.2s
I generally procure in Jigani, Bommasandra.
agent
20.0s
Jigani?
customer
20.7s
Yeah, Jigani, Bommasandra.
agent
21.8s
Because there are three sites mentioned here. Peenya, Bommasandra and then Jigani.
customer
24.4s
Yeah. And sometimes in, sometimes I procure in Budigere Cross also I buy.
agent
28.6s
Budigere Cross, okay. What material are you looking to buy right now?
customer
30.8s
So generally there's inquiry for MS 1.5 and 2 mm.
agent
33.4s
1.5 and 2 mm.
customer
34.5s
And again 8 by 4, there's a standard sheet, sir.
agent
36.4s
1250 by 1500?
customer
37.7s
Yeah, to 2500.
agent
39.0s
2500, okay.
customer
40.3s
So just waiting for the current prices.
agent
42.2s
Okay. So sir, will you let me know what are the number of sheets required? Tonnage, otherwise the number of sheets.
customer
45.3s
50, 50, 50 each.
agent
46.8s
50 each?
customer
47.6s
Yeah.
agent
48.2s
50 each of 2 and 2.5?
customer
49.8s
1.5 and 2.
agent
50.9s
1.5 and 2. Okay. Let me share the prices first and then we can
customer
53.3s
Sure, sure, sure.
agent
54.2s
This will mostly be quoted for SAIL.
customer
55.8s
Sorry?
agent
56.5s
This will be quoted for SAIL make.
customer
58.0s
SAIL make, okay. Just send me the price.
agent
59.3s
Yeah. I'll do that. I'll send it to you on WhatsApp.
customer
101.4s
Yeah, sure, sure.
agent
102.3s
Thank you.
customer
103.1s
Thank you. Have a great day.
agent
104.5s
You too. Good day.