Call 21112178953721191 2026-09-16 · soumya · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 17 turns, clean transcript (6% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: noisy: There is some background static and line noise throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.41
confidence high · +6/−2
from 18 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead asking if the customer had placed an inquiry.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
No no, there is no inquiry right now, madam. We have already purchased.
did well
Qualify
Would you have any inquiry?
Summary
The agent called a customer who denied placing an inquiry. The agent asked if there was a current requirement, and the customer stated they had none as they had already purchased. The agent ended the call by asking the customer to get in touch if a need arises in the future.
Coaching
Instead of asking about a past inquiry, start the call with a strong hook about price or availability to give the customer a reason to listen.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified JSW but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead asking if the customer had placed an inquiry. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Would you have any inquiry? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is one, please contact, sir. The agent did not establish a specific next step, leaving it to the customer to re-engage. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | No no, there is no inquiry right now, madam. We have already purchased. |
If there is one, please contact, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.527 | 11.6s | 10.4s | 42.0s | 3.1s | 227.6 | 0 | 8 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.4s
[inaudible] Hello?
[inaudible] हेलो?
agent
4.2s
Hello?
हेलो?
customer
4.8s
Hello?
हेलो?
customer
5.8s
Yes, speak.
हां बोलिए।
agent
6.8s
Yes, speak.
हां बोलिए।
agent
8.0s
Sir, I am calling from JSW.
सर मैं JSW से कॉल कर रही हूं।
customer
10.0s
JSW? Yes, speak.
JSW? हां बोलिए।
agent
11.2s
Sir, had you placed any inquiry for structural steel or building material?
सर आपने कोई इन्क्वायरी डाला था structural steel या building material का?
customer
14.6s
No no, I hadn't placed one. When are you talking about?
नहीं नहीं, नहीं डाला था। कब की बात कर रहे हैं?
agent
17.5s
I am calling from the JSW One Bangalore office.
मैं JSW One Bangalore office से कॉल कर रही हूं।
customer
19.8s
Uh, okay.
अह ओके।
agent
20.3s
Would you have any inquiry?
आपकी कोई इन्क्वायरी होगी?
customer
21.6s
No no, there is no inquiry right now, madam. We have already purchased.
नहीं नहीं, अभी कोई इन्क्वायरी नहीं है मैडम। Already purchase कर चुके हैं।
agent
24.0s
If there is one, please contact, sir.
अगर होगा तो contact कीजिए सर।
customer
25.6s
Okay, okay, okay, okay.
agent
27.2s
Thank you.
customer
28.1s
Okay, goodbye, okay.
Okay, नमस्ते, okay.