Call 21112178901887191 2026-09-10 · soumya · 3:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Call_back_later | full conversation 52 turns, clean transcript (2% inaudible) | Hindi | 52 | new_registration (campaign_name:high) |
Audio: noisy: A very loud and persistent siren is audible in the background throughout the call, making it difficult to hear the customer clearly at times.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +4/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about business type and monthly tonnage, missing the other 6 discovery questions after being sidetracked by the customer's price inquiry.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly while the agent was trying to get more details for a freight quote; no firm next step was agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Platform education
No platform education was provided; the agent only gave an ex-yard price without explaining the benefits of the platform like delivered pricing or test certificates.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
I am calling you from JSW One. ... you recently downloaded the app and perhaps put in an inquiry for HR or CR material?
First opportunity identified
1250, 2500 into 6 mm, ठीक है.
Summary
The customer, a manufacturer with a 150 MT/month requirement, inquired about HR coil pricing. The agent gathered the material specs and provided an ex-yard price. The call ended abruptly while the agent was attempting to calculate the final delivered price, with no next steps confirmed.
Coaching
When a customer immediately asks for price, use it as a chance to gather specs, but you must pivot back to discovery to understand their business before giving a number.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | I am calling you from JSW One. ... you recently downloaded the app and perhaps put in an inquiry for HR or CR material? The opener was warm and correctly referenced the customer's recent app activity, positioning the call as a helpful follow-up. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Where is this delivery? Agent verified the customer's name and asked for the procurement city, but did not ask about their role in procurement or verify contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | If you are a manufacturer, what will be your requirement? The agent only asked about business type and monthly tonnage, missing the other 6 discovery questions after being sidetracked by the customer's price inquiry. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No platform education was provided; the agent only gave an ex-yard price without explaining the benefits of the platform like delivered pricing or test certificates. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | 1250, 2500 into 6 mm, ठीक है. The agent successfully identified a current requirement and captured the material specifications (dimensions, grade, quantity). |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly while the agent was trying to get more details for a freight quote; no firm next step was agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.633 | 30.5s | 17.7s | 179.8s | 6.8s | 491.8 | 0 | 30 | 21 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हेलो?
agent
1.2s
Hello?
हेलो?
customer
1.8s
Yes, please speak.
हांजी, बोलिए ना।
agent
2.6s
Is this Shubham Tiwari speaking?
शुभम तिवारी जी बोल रहे हैं ना?
customer
3.6s
Yes, please speak.
जी, बोलिए ना।
agent
4.2s
Yes, yes, yes. I am calling you from JSW One.
जी, जी, जी। मैं JSW One से कॉल कर रही हूं आपको।
customer
6.0s
From where?
कहां से?
agent
6.8s
JSW One.
customer
7.5s
Yes yes, please speak.
हां हां, बोलिए ना।
agent
8.3s
Yes, sir you recently downloaded the app and perhaps put in an inquiry for HR or CR material?
जी, सर आपने रिसेंटली ऐप डाउनलोड किया और शायद इंक्वायरी के लिए डाला था HR या CR मटेरियल का?
customer
12.0s
Hmm hmm.
हम्म हम्म।
agent
12.8s
Hmm, so what is it? If you are a manufacturer, what will be your requirement?
हम्म, तो क्या है? अगर आप मैन्युफैक्चरर हैं, क्या रिक्वायरमेंट होगी आपकी?
customer
14.7s
What is the rate, ma'am? Will you tell me the rate once?
क्या रेट है मैम? रेट बताएंगे एक बार आप?
agent
16.2s
Which one? I mean, what material do you need?
कौन सा? मतलब क्या मटेरियल चाहिए आपको?
customer
17.8s
Like we have a grade, the one we use, it's 20 62, E 250.
हमारा जैसे ग्रेड होता है, हमारे पास जो लगता है, 20 62 का होता है, E 250.
agent
20.8s
Okay.
अच्छा।
agent
21.9s
What will be the quantity, sir, approx?
क्वांटिटी क्या होगा सर, अप्प्रोक्स?
customer
23.2s
Approx, for a month, ours will be 150 ton.
अप्प्रोक्स महीने का हमारा रहेगा 150 टन।
agent
25.3s
Okay. Can you send me these dimensions once on WhatsApp? I will send you the communication.
ओके। मुझे एक बार यह डायमेंशन्स भेज देंगे WhatsApp पे? मैं आपको कम्युनिकेशन भेज दूंगी।
customer
28.0s
Dimension is as per our requirement. There are many, it's not like we have a standard one.
डायमेंशन एस पर रिक्वायरमेंट रहती है हमारी। कई सारे हैं, ऐसा नहीं स्टैंडर्ड नहीं है हमारा।
agent
30.2s
So one one, so whatever is the major quantity, send that, yes I understood.
तो एक एक, तो जो मेजर क्वांटिटी होगा वो भेज दीजिए, हां मैं समझ गई।
customer
31.7s
Yes, consider one, 1250, 2500 into 6 mm.
हां, एक मान लीजिए 1250, 2500 into 6 mm.
agent
34.3s
1250, 2500 into 6 mm, okay.
1250, 2500 into 6 mm, ठीक है।
customer
36.3s
What will be the rate for this, ma'am?
इसका क्या रेट पड़ेगा मैम अपना?
agent
37.7s
One second sir, I'll tell you. Where is this delivery?
वन सेकंड सर, मैं बता देती हूं आपको। कहां पर है यह डिलीवरी?
customer
39.8s
In Sahibabad, in Ghaziabad.
साहिबाबाद में, गाजियाबाद में।
agent
41.3s
Sahibabad, Hyderabad?
साहिबाबाद, हैदराबाद?
customer
42.2s
No, Ghaziabad.
नहीं, गाजियाबाद।
agent
43.0s
Ghaziabad, okay, sorry. Okay, okay.
गाजियाबाद, ओके, सॉरी। ओके, ओके।
agent
44.6s
One sec.
वन सेक।
agent
45.8s
I have ex-yard prices from yesterday. I will WhatsApp you the pricing.
मेरे पास एक्स-यार्ड प्राइसेस हैं कल के। मैं आपको एक प्राइसिंग जो है WhatsApp कर दूंगी।
agent
48.4s
Right now for your understanding, I am telling you a representative price. One second.
अभी आपके अंडरस्टैंडिंग के लिए मैं एक रिप्रेजेंटेशन प्राइस बता रही हूं। वन सेकंड।
customer
54.0s
Hello?
हेलो?
agent
54.8s
One second sir, sorry.
एक सेकंड सर, सॉरी।
agent
58.3s
It's 60,700 plus GST. This is ex-yard.
60,700 प्लस GST है। यह एक्स-यार्ड है।
customer
59.5s
How much?
कितना?
agent
1.0s
60,700.
60,700।
customer
1.1s
60,000 means 60,000 per kg?
60,000 मतलब 60,000 पर केजी?
agent
1.2s
Yes, yes sir, 60,700. I mean, consider it 61.
हां, हां सर, 60,700। मतलब 61 मानकर चलिए।
customer
1.4s
Consider it 61.
61 मानकर चलिए।
agent
1.4s
This is the price for coil. For sheet it will be 61. This is an ex-yard price.
यह कॉइल का प्राइस है। शीट का 61 पड़ेगा। एक्स-यार्ड प्राइस है यह।
customer
1.7s
This will be 61, your, what's it called, with sheet?
यह 61 पड़ेगा आपका, क्या नाम है, विथ शीट का?
agent
1.9s
Correct.
करेक्ट।
customer
1.1s
Yes?
हां?
agent
1.1s
I told you the price for sheet.
शीट का प्राइस बताया मैंने।
customer
1.1s
Okay, including transportation, right?
अच्छा, इंक्लूडिंग ट्रांसपोर्टेशन है ना?
agent
1.1s
No sir, I told you ex-yard. It's ex-yard. Freight is not included in this.
नहीं सर, यह एक्स-यार्ड बताया मैंने। एक्स-यार्ड है। फ्रेट इंक्लूडेड नहीं है इसमें।
agent
1.1s
I will tell you with freight. The address mentioned in the GST, do you need the delivery at that same location, where do you need it?
मैं विथ फ्रेट आपको बता दूंगी। जो एड्रेस इसमें मेंशंड है GST पे, उसी लोकेशन पे चाहिए आपको डिलीवरी, कहां चाहिए?
agent
1.2s
Hello?
हेलो?
agent
1.2s
Sir, can you hear me?
सर, आवाज आ रही है आपको?
agent
1.2s
Hello?
हेलो?
unknown
1.2s
[inaudible]