Call 21112178851965761 2026-09-04 · soumya · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | English | 17 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's line.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +1/−6
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask if it was a good time to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
The agent only managed to ask one discovery question before the customer shut down the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call ended before any discovery was made, so no pitch was possible.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Hook (supply/price signal)
So, there is an inquiry that you made on our portal for structural steel requirement.
Qualify
There is no active inquiry right now?
Summary
The agent called to follow up on a past portal inquiry for structural steel. The customer stated the inquiry was from 4-5 months ago and confirmed they have no current requirement. The agent accepted this and the call ended.
Coaching
When a customer says they have no current need, try to secure a future follow-up date before ending the call to keep the lead warm.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, good evening. I'm Soumya, I'm calling you from JSW One. The agent did not ask if it was a good time to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | So, there is an inquiry that you made on our portal for structural steel requirement. The agent correctly used the customer's past inquiry as the hook to provide context for the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | I mean, are you a manufacturer? The agent only managed to ask one discovery question before the customer shut down the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any discovery was made, so no pitch was possible. |
| SL5 Qualify | 2 | pass | – | 2.0 | There is no active inquiry right now? After the customer stated the inquiry was old, the agent correctly asked to qualify if a current need exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without any attempt to establish a next step, such as a future callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.636 | 16.1s | 9.2s | 56.7s | 3.8s | 238.5 | 0 | 9 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
agent
1.6s
Hello?
customer
2.4s
Yes?
agent
3.1s
Sir, good evening. I'm Soumya, I'm calling you from JSW One.
customer
6.2s
Huh? Calling from?
agent
7.1s
I'm calling you from JSW One platform, sir.
customer
9.8s
Regarding?
agent
10.9s
So, there is an inquiry that you made on our portal for structural steel requirement.
customer
15.0s
Hmm hmm.
agent
16.0s
I would like to understand uh what is the inquiry for? I mean, are you a manufacturer?
customer
20.2s
You are calling from JS- JSW?
agent
22.2s
Correct. That's right.
customer
23.6s
Okay, it was long back, four, five months back, I think. We don't require now.
agent
27.8s
Mhm.
agent
28.5s
There is no active inquiry right now?
customer
30.2s
No, no.
agent
31.5s
Okay.