Call 21112178895119631 2026-09-09 · soumya · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Kannada | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background conversation and crosstalk on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was conducted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
No, if there is, I will tell you, ma'am.
did well
Opener & permission
Sir, hello. Am I speaking with Mr. Nandakumar? From Sri Venkateshwara Steel.
Qualify
Sir, do you have any enquiry for building material or structural?
Summary
The agent contacted a representative from 'Sri Venkateshwara Steel'. After the introduction, the agent immediately asked for a requirement, skipping the hook and discovery. The customer stated they had no current need and would call back if one arose. The agent ended the call by asking the customer to contact them on the same number.
Coaching
After introducing yourself, you must provide a reason for your call (the hook) before asking if they have a requirement. Skipping straight to 'do you have an enquiry' will almost always get an immediate 'no'.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, hello. Am I speaking with Mr. Nandakumar? From Sri Venkateshwara Steel. Agent greeted, used the customer's name and company, and identified JSW, gaining implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any enquiry for building material or structural? Agent successfully asked if a current requirement existed, though the customer had none. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent did not propose a specific next step; 'Contact this number' is not a committed action. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | No, if there is, I will tell you, ma'am. |
Okay sir. Contact this number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.486 | 10.1s | 10.7s | 41.2s | 3.2s | 202.0 | 0 | 5 | 9 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello, I had told him to put Muthanna's vehicle there.
ಹಲೋ, ಅವನು ಮುತ್ತಣ್ಣಗೆ ಗಾಡಿ ಹಾಕಕ್ಕೆ ಹೇಳಿದ್ದೆ ಅಲ್ಲೇ.
customer
3.2s
Let's send its rate.
ಅದರ ರೇಟ್ ಕಳ್ಸಿಬಿಡೋಣ.
customer
5.2s
Should I send one red sheet?
ಒಂದು ಶೀಟ್ ರೆಡ್ಡು ಕಳಿಸಬೇಕಾ?
agent
6.6s
Hello.
ಹಲೋ.
customer
7.5s
Hello.
ಹಲೋ.
agent
8.5s
Sir, hello. Am I speaking with Mr. Nandakumar? From Sri Venkateshwara Steel.
ಸರ್, ನಮಸ್ಕಾರ. ನಂದಕುಮಾರ್ ಅವರು ಮಾತಾಡೋದಾ? ಶ್ರೀ ವೆಂಕಟೇಶ್ವರ ಸ್ಟೀಲ್ ಇಂದ.
customer
11.6s
Who are you, madam?
ನೀವು, ಮೇಡಂ?
agent
12.8s
I am calling from JSW.
JSW ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.
customer
14.8s
Tell me, madam.
ಹೇಳಿ, ಮೇಡಂ.
agent
15.8s
Sir, do you have any enquiry for building material or structural?
ಸರ್, ಏನಾದ್ರೂ ಬಿಲ್ಡಿಂಗ್ ಮೆಟೀರಿಯಲ್ ಅಥವಾ ಸ್ಟ್ರಕ್ಚರಲ್ ಎನ್ಕ್ವೈರಿ ಇದೆಯಾ?
customer
19.2s
No, if there is, I will tell you, ma'am.
ಇಲ್ಲ, ಇದ್ರೆ ಹೇಳ್ತೀನಿ, ಮ್ಯಾಮ್.
agent
21.2s
Okay sir. Contact this number.
ಆಯ್ತು ಸರ್. ಈ ನಂಬರ್ ಗೆ ಕಾಂಟ್ಯಾಕ್ಟ್ ಮಾಡಿ.
customer
23.2s
Yes, okay.
ಹಾ, ಆಯ್ತು.
customer
24.2s
His one vehicle
ಅವರದೊಂದು ಗಾಡಿ