Call 21112178885852491 2026-09-08 · soumya · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 15 turns, clean transcript (7% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: noisy: The customer's line has background noise, and they repeatedly state they cannot hear the agent clearly, leading to the call being cut short.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.19
confidence high · +0/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was aborted due to a technical issue before a hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the call ended prematurely due to poor line quality.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Sir, I am talking to you from JSW One platform. Am I speaking with Shri Krishna Agro Industries?
Closure with next step
Sir, I will WhatsApp you.
Summary
The agent opened the call and identified the customer, but the customer immediately reported poor audio quality. After a brief attempt to continue, the agent proposed switching to WhatsApp to continue the conversation, and the customer agreed. No business details were discussed.
Coaching
You handled the technical issue well by suggesting WhatsApp, but try to deliver your hook immediately after the introduction to grab interest before any issues can derail the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, I am talking to you from JSW One platform. Am I speaking with Shri Krishna Agro Industries? Agent successfully opened the call, identified the company, and confirmed the contact before the call was derailed by a technical issue. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was aborted due to a technical issue before a hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the call ended prematurely due to poor line quality. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Sir, I will WhatsApp you. When the voice call failed due to a technical issue, the agent successfully pivoted to a committed next step on an alternative channel. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.569 | 11.6s | 8.8s | 40.6s | 3.8s | 232.8 | 1 | 7 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हॅलो.
agent
1.3s
Hello.
customer
1.8s
Yes.
हां जी.
agent
2.9s
Hello.
customer
3.8s
Hello.
हॅलो.
agent
4.7s
Sir, I am talking to you from JSW One platform. Am I speaking with Shri Krishna Agro Industries?
Sir, I am talking to you from JSW One platform. Shri Krishna Agro Industries se baat kar rahe hain?
customer
8.8s
Yes, tell me.
हां जी बोलिए.
agent
9.8s
Sir, you had placed an inquiry last month or last [inaudible]
सर आपने एक inquiry डाला था last month या फिर last [inaudible]
customer
12.0s
Voice... the voice is not coming. Hello.
आवाज आवाज नहीं आ रहा है। हॅलो.
agent
14.6s
Yes sir, tell me.
हां सर बोलिए.
customer
15.6s
The voice is not coming clearly.
आवाज ठीक से नहीं आ रहा है.
agent
17.3s
Can you hear me now?
अभी सुनाई दे रहा है आपको?
customer
18.8s
Your sound is not coming properly.
आपका साउंड नहीं दे आ रहा है बराबर.
agent
21.2s
Sir, I will WhatsApp you.
सर मैं आपको WhatsApp करती हूं.
customer
22.8s
Yes.
हां.