Call 21112178886411631 2026-09-08 · soumya · 2:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | — | full conversation 26 turns, clean transcript (0% inaudible) | English | 26 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.23
confidence high · +3/−2
from 12 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price benefit hook, instead asking about a past inquiry which was incorrect.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was entirely spent clarifying the incorrect inquiry signal; no discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent confirmed the absence of a past inquiry but did not attempt to qualify for a current or future requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
This is Soumya. I'm calling you from JSW One platform, sir.
Summary
The agent called based on a supposed recent inquiry. The customer was confused and, after checking with colleagues, confirmed that no one from their company had contacted JSW. The agent verified this and ended the call politely without pivoting to a discovery conversation.
Coaching
When a lead signal is wrong, pivot quickly to a standard value hook like our stock availability or pricing instead of ending the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | This is Soumya. I'm calling you from JSW One platform, sir. Agent introduced self and company, and the customer gave implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price benefit hook, instead asking about a past inquiry which was incorrect. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was entirely spent clarifying the incorrect inquiry signal; no discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
As no discovery was conducted, no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent confirmed the absence of a past inquiry but did not attempt to qualify for a current or future requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with a generic 'call us if you need anything' rather than a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.276 | 23.2s | 60.9s | 87.9s | 5.1s | 320.7 | 0 | 13 | 13 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.4s
Hello.
customer
2.2s
Hello.
agent
2.9s
Sir, good evening.
customer
4.0s
Good evening. Who is this speaking?
agent
5.3s
This is Soumya. I'm calling you from JSW One platform, sir.
customer
7.8s
Okay. Tell me, madam.
agent
9.1s
Yeah, so I think you've recently connected with JSW One for uh building material inquiry, structural steel, cement or TMT. Have you?
customer
14.7s
I think uh a colleague, someone... one minute... one minute.
I think uh a colleague, someone... एक मिनट... one minute.
agent
17.5s
Oh, so have I spoken to you already?
customer
18.9s
No, madam. Uh like uh regarding this I haven't contacted anybody, but uh one of my colleague have maybe contacted you.
agent
23.8s
Oh, okay, okay. Sir, can you share the purchase POC contact number so that I can get in touch with them?
customer
28.0s
Just uh let me ask him, madam.
agent
29.8s
Sure, sir. Please.
customer
30.7s
One minute. Ah, one minute.
agent
32.0s
Yeah.
customer
54.3s
Hello.
agent
55.3s
Yes, sir, tell me.
customer
56.1s
I just now got the clarification from my colleagues, madam, but uh they are saying none of them have contacted uh JSW regarding this uh building material.
agent
101.9s
Have they or they have not?
customer
103.5s
Yeah.
agent
104.3s
Oh, I mean there is no open inquiry as of now.
customer
106.4s
No, madam.
agent
107.2s
Okay, thank you so much, sir. In case there is any inquiry in future, please do let us know. You may get in touch with us on this number.
customer
111.9s
Okay, okay, madam.
agent
113.2s
Thank you so much.