Call 21112178911123981 2026-09-11 · soumya · 3:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 41 turns, clean transcript (0% inaudible) | English | 41 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with no significant background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.82
confidence high · +30/−0
from 42 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook, instead moving directly into discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
Agent did not capture specific requirement details (grade, exact qty, date) on the call, deferring to WhatsApp.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
−1.0 pts
Discovery (6 Qs)
Agent hit 4/6 questions (mfg, end use, tonnage, supplier type) but missed JSW% and payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Opener & permission
this is Soumya from JSW One platform.
Closure with next step
Let me send out a communication to you. Then once you share details, I will give you the quote.
Summary
The customer, a manufacturer of industrial racks in Bangalore, requires 15-20 MT of HR, CR, and GI sheets monthly. The agent established contact, performed partial discovery, and set a next step to provide a quote via WhatsApp after the customer shares specific requirements. The call ended with the customer interested in receiving a quote.
Coaching
You missed the hook (SL2) and USP pitch (SL4). After opening, always state a clear benefit (the hook) to earn the right to ask discovery questions.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | this is Soumya from JSW One platform. Agent introduced self and company; customer's response 'yes, Soumya, tell me' granted implicit permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook, instead moving directly into discovery questions. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | What are you, what are you manufacturing, I'm sorry? Agent hit 4/6 questions (mfg, end use, tonnage, supplier type) but missed JSW% and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation moved from discovery to qualification. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not capture specific requirement details (grade, exact qty, date) on the call, deferring to WhatsApp. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Let me send out a communication to you. Then once you share details, I will give you the quote. Agent set a clear next step of sending a quote after the customer provides details via WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.564 | 54.5s | 42.1s | 103.4s | 7.8s | 314.9 | 0 | 20 | 21 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
agent
2.5s
Hello.
customer
3.9s
Hello.
agent
4.2s
Yes, ma'am.
customer
4.8s
Yes, sir.
Ha, sir.
agent
6.3s
Uh sir, this is Soumya from JSW One platform.
customer
9.2s
Yeah. Uh yes, Soumya, tell me.
agent
11.7s
Sir, I was trying to reach out to you for one thing, first is to understand whether you buy JSW HRCR materials, that's the first thing.
customer
17.4s
Uh, yes, we are purchasing.
agent
19.6s
Correct. So are you directly associated with the company or are you buying through a certain channel? I am from the company. I am based out of Bangalore office.
customer
24.7s
Okay, we are buying from other suppliers, like uh other dealers in the market. Yeah, yeah, dealers, yeah.
agent
30.1s
Okay, okay. So what material do you buy, sir?
customer
32.6s
Uh madam, sheets, 8 by 4 sheets, HR, CR, GI. Uh these type of sheets we are buying. Like thickness will be 1 mm, 1.2, 1.6 mm, 0.8 mm thickness. So like that we are buying. 0.8 also.
agent
43.2s
Okay, okay. HR and CR both?
customer
45.1s
Yes, yes, HR, CR.
agent
46.1s
What is the end use, sir? What are you, what are you manufacturing, I'm sorry?
customer
48.3s
We are manufacturing that storage racks, industrial racks.
agent
50.8s
Storage, industrial racks.
customer
51.9s
Yeah, industrial racks, yeah, yeah.
agent
53.3s
Okay. Okay.
customer
55.2s
Yes.
agent
56.4s
Hmm.
customer
57.9s
Yeah, what is the rate will be there today? GI rate per kg?
agent
61.6s
Today GI rate per kg, I'll have to find out, sir, because the rates were given, those are older ones. So if you give me the dimensions, I will take those details and the prices as early as possible. So what is the volume that you need every month?
customer
69.9s
Every month up to, um, 15 to, uh, 15 to 20 tons every month.
agent
76.5s
15 to 20 ton. Okay, okay. Wonderful.
customer
78.6s
Okay.
agent
79.3s
Okay, great. So is this the number 9844785956? That's the number?
customer
82.7s
Yes, yeah, yeah.
agent
83.8s
I'll send you a WhatsApp communication here, sir. Kindly share the material requirement details here. Where, which part of Bangalore are you located in?
customer
89.1s
Uh, in Bangalore, Peenya.
agent
90.7s
Peenya, okay, okay. Yes, yes. Peenya industrial area.
customer
93.3s
Hmm hmm. Okay, okay, okay, okay. Yeah.
agent
95.6s
Right, sir. Let me send out a communication to you. Then once you share details, I will give you the quote.
customer
99.2s
Okay, okay, okay, okay, okay, okay.
agent
101.1s
Right, sir. This is my contact number. I mean, there is a number that is appearing on your screen, that's our IVR. If you dial the same number, you will be able to connect with me. In the meantime, I'll also send my business card to you on the number that you've given us.
customer
109.0s
Okay, okay, send it to me.
agent
110.1s
Right, sir. Thank you. Thank you so much.
customer
111.9s
Okay, thank you.
agent
112.6s
Wonderful.
customer
113.1s
Okay, okay, okay, okay.