Call 34972178964448361 2026-09-17 · soumya · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Call_back_later | full conversation 12 turns, clean transcript (0% inaudible) | Kannada | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is some background conversation on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the required discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced themself and immediately asked for a requirement for 'steel structural'. The customer stated they would have a need next month in March. The agent ended the call by asking the customer to contact them back, without scheduling a follow-up or gathering any details about the future requirement.
Coaching
You must follow the script structure; after introducing yourself, deliver a hook to build interest before asking if the customer has a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello sir, am I speaking with Karaprasanna? ... Sir, I am calling from JSW. The agent identified themself and the customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Is there any new inquiry for steel structural? The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: No ma'am, it will be required next month, in March. The agent asked for a requirement but failed to capture any specific details (grade, size, qty) for the future need. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay sir, please contact. The agent did not secure a next step and put the responsibility on the customer to call back, which is not a committed action. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.625 | 7.5s | 4.5s | 41.0s | 2.0s | 240.0 | 0 | 6 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
5.1s
Hello?
agent
5.8s
Hello.
customer
6.6s
Hello.
agent
7.4s
Hello sir, am I speaking with Karaprasanna?
Hello sir, naanu Karaprasanna avru jothe maathadtha idhina?
customer
9.3s
Yes ma'am.
Haudu ma'am.
agent
10.3s
Sir, I am calling from JSW.
Sir, JSW inda call maadtidini.
customer
11.7s
Yes ma'am.
Haudu ma'am.
agent
12.5s
Is there any new inquiry for steel structural?
Enadru hosa inquiry idiya steel structural du antha?
customer
14.9s
No ma'am, it will be required next month, in March.
Illa ma'am, mundina tinglu keluvagthade ri, March alli.
agent
17.3s
Okay sir, please contact.
Aythu sir, contact maadi.
customer
18.8s
Okay, okay.
agent
19.5s
Okay sir, thank you.
Aythu sir, thank you.