Call 21112178591162021 2026-08-05 · Ganesh · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | short or unclear 44% of turns inaudible - partial transcript, judge only what is legible | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: noisy: The agent's audio is clear, but the customer's side has significant background noise and chatter, rendering most of their speech inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No supply or price hook was delivered; the agent went straight to mentioning the website registration.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call broke down due to a bad connection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent attempted to contact a lead from a website registration ('Yash Trading Company'). After the introduction, the call was plagued by a bad connection, with the customer being inaudible. The agent made several attempts to re-establish communication before the call ended without any meaningful conversation.
Coaching
Ganesh, even on short calls, always try to ask for permission, e.g., 'Is this a good time to talk?'. It can help secure a better time if the customer is busy or has a bad connection.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, yes good afternoon sir. Ganesh speaking from the JSW One platform. The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No supply or price hook was delivered; the agent went straight to mentioning the website registration. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call broke down due to a bad connection. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No next step was established as the call ended abruptly due to connection issues. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.475 | 15.2s | 16.8s | 37.0s | 8.0s | 213.2 | 0 | 8 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
2.0s
Hello.
agent
2.7s
Hello, yes good afternoon sir. Ganesh speaking from the JSW One platform.
Hello, ji good afternoon sir. Ganesh baat kar raha tha JSW One platform se.
customer
6.2s
[inaudible]
agent
9.0s
Yes, actually sir you had registered on our website, in the name of Yash Trading Company. You must have had a conversation recently, two or three months ago I guess, in that.
Ji, actually sir aapne hamare website mein registration kiya hua tha na, Yash Trading Company ke naam se. Recently aapki baat bhi hui hogi, do teen mahine pehle I guess abhi na usme.
customer
17.0s
[inaudible]
agent
20.5s
Hello?
customer
21.5s
[inaudible]
agent
24.5s
Hello?
customer
25.5s
[inaudible]
agent
27.5s
Hello?
customer
28.5s
[inaudible]
agent
30.5s
Hello sir, am I audible?
customer
32.5s
[inaudible]
agent
35.5s
Hello?
customer
36.5s
[inaudible]