Call 21112178576156751 2026-08-03 · Ganesh · 3:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 43 turns, clean transcript (0% inaudible) | Hindi | 43 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.49
confidence high · +8/−0
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead opening by referencing a past registration.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs; the conversation was purely transactional on price and quantity.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Hello, जी सर good evening. गणेश बात कर रहा था JSW One platform से।
Qualify
अभी आपका live में कौन सा current requirement है? 2.5 और 3 का requirement है?
Summary
The agent re-engaged a previously registered customer. The customer was active in the market and asked for the current price of HR coil. The agent qualified an immediate requirement for 10 tons of 3mm material for delivery in Ambala but failed to conduct discovery or pitch any value propositions. The call ended with a weak next step, asking the customer to send the inquiry, before helping them with a request to update their contact number.
Coaching
You must proactively ask discovery questions to understand the customer's business before jumping to qualification, as this allows you to build value instead of just competing on price.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, जी सर good evening. गणेश बात कर रहा था JSW One platform से। Agent greeted, identified self and company, and used the customer's company name, gaining implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead opening by referencing a past registration. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation was purely transactional on price and quantity. |
| SL5 Qualify | 2 | pass | – | 2.0 | अभी आपका live में कौन सा current requirement है? 2.5 और 3 का requirement है? Agent successfully asked for and captured the current requirement details (thickness, quantity, location). |
| SL6 Closure with next step | 1 | fail | – | 0.0 | जैसे आपका final quantity कोई inquiry अगर रहती है मान लीजिए, तो मुझे एक बार भेज दीजिएगा। Agent did not commit to a next step, instead asking the customer to send the inquiry if they have one. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.47 | 38.0s | 42.9s | 112.1s | 3.9s | 361.6 | 0 | 20 | 22 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
5.1s
Your call has been for-
customer
7.4s
He is the brother of a big company.
बड़ी कंपनी के brother है वो।
customer
9.1s
Hello.
agent
10.0s
Hello.
agent
10.9s
Hello, yes sir, good evening. Ganesh speaking from the JSW One platform.
Hello, जी सर good evening. गणेश बात कर रहा था JSW One platform से।
customer
14.3s
Yes, yes, go on.
हां जी हां जी बोलिए।
agent
15.4s
Yeah, actually you had registered on our website in the name of Shivam Industries.
Yeah, actually आपने हमारे website में registration किया था ना Shivam Industries के नाम से।
customer
18.5s
Yes, yes, yes.
हां जी हां जी हां जी।
agent
19.4s
Yes, so I had called regarding that. It's been a long time, I mean last time too you had some inquiry but it didn't happen.
जी, तो उसी के regarding मैंने call call किया था। काफी time से आपका मतलब last time भी कुछ लिया था आपने inquiry हुआ नहीं था।
customer
23.5s
Yes, yes, actually, yes, before you, we had taken material from you, we have taken it once or twice from your Ghaziabad from someone else.
हां जी हां जी actually वो हां पहले भी हमसे आपसे पहले आपके पास material था हमने एक दो बार आपके गाजियाबाद से लिया है किसी और से।
customer
28.4s
So at that time it was there, but at that time we wanted to do some experiment, then we got this type of cut material from someone.
तो फिर उस time था लेकिन उस time क्या था कि हम कुछ experiment करना चाह रहे थे वो फिर हमें इस type मिल गया था कटा हुआ माल किसी के पास में।
agent
34.3s
Okay.
customer
35.1s
What is your current rate? Uh, base price?
अभी क्या rate चल रहा है आपका? Uh base price?
agent
37.4s
It's running at 58, 58.5.
58 58.5 पे चल रहा है।
customer
39.7s
58.5.
agent
40.9s
Yes.
जी।
customer
41.9s
Okay. 58.5.
ठीक है। 58.5.
agent
43.2s
We can do something on the quantity. If you have any inquiry, you can tell me. I will let you know.
बाकी quantity पे हम कर सकते हैं। अगर जैसे कुछ inquiry है तो आप मुझे बता दीजिए। मैं आपको बता देता हूं।
customer
46.2s
We always take a 10-ton vehicle of this, you see, we take it from anywhere. A 10-ton vehicle comes.
हम जैसे इसका 10 ton की गाड़ी लेते हैं हमेशा ना, कहीं से भी लेते हैं। 10 ton की गाड़ी आती है।
agent
49.4s
Okay, and sir what thickness will you need?
ठीक है, और सर thickness आपको क्या लगेगी?
customer
51.4s
Mostly we take 2.5 mm, 3 mm. We also take 1.6. We just started, so for 2.5 and 3, we received material yesterday as well.
Mostly जो हम 2.5 mm, 3 mm लेते हैं। 1.6 भी लेते हैं। अभी अभी start ही तो हमें जैसे 2.5 और 3 की की कल भी आया था हमारे पास माल।
agent
57.4s
Okay.
अच्छा।
customer
58.9s
2.5 and 3.
2.5 और 3.
agent
59.5s
Okay, I'll do one thing, I'll give you the final... your delivery will be this, right, what's it called, in Nanyola?
ठीक है, मैं एक काम करता हूं, मैं आपको final आपका delivery ये रहेगा ना क्या बोलते हैं, Nanyola में?
customer
63.1s
Ambala. Yes, Nanyola is near Ambala, over there.
Ambala. हां जी Ambala के पास Nanyola है वहां पर।
agent
65.6s
Okay. So I'll do one thing. What is your live current requirement right now? Is it a 2.5 and 3 requirement?
ठीक है। तो मैं एक काम करता हूं। अभी आपका live में कौन सा current requirement है? 2.5 और 3 का requirement है?
customer
69.1s
Yes, 2.5 and right now we have to take one 3 mm.
हां जी 2.5 और अभी हमने जैसे अभी एक 3 mm की लेनी है।
agent
72.3s
Right now 3 mm, 10 ton, right?
अभी 3 mm की, 10 ton ना?
customer
74.1s
Yours is 58.5, right?
58.5 है आपका ना?
agent
75.6s
Yes, JSW.
हां, JSW.
customer
76.8s
JSW's is 58.5.
JSW का 58.5.
customer
79.1s
Okay ji.
ठीक है जी।
agent
80.2s
I have pinged you once from my number. For instance, if you have a final quantity or any inquiry, please send it to me once.
मैंने आपको मेरे number से एक बार ping किया है। जैसे आपका final quantity कोई inquiry अगर रहती है मान लीजिए, तो मुझे एक बार भेज दीजिएगा।
customer
84.1s
Okay, one thing, like you have this number of mine, can I update the number? Actually, we will be discontinuing this one, I want to add another number, so will that get updated?
अच्छा एक जैसे आपके पास मेरा ये number है, मैं number update कर सकता हूं? Actually ये बंद करेंगे हम, दूसरा number मैं लगाना चाह रहा हूं, तो वो हो जाएगा update?
agent
89.1s
Yes, for that, I will send you the mail ID. You can send a mail on that saying that I want to change this number. That
वो हां वो आपको mail ID मैं आपको भेज देता हूं। उसपे आप mail डाल देना कि मुझे ये number change करना है। वो
customer
92.8s
Yes please, yes.
हां जी please हां जी।
agent
93.4s
Because it has to be approved, basically, that's why.
क्योंकि approve होता है ना basically इसलिए।
customer
94.6s
Yes, you please, yes, send it, I will
हां जी आप please हां जी डाल देना मैं
agent
96.0s
I have sent you the mail ID. You can write on it that this is the situation and I want to change this.
आपको mail ID भेज दी है। आप उसपे लिख दीजिएगा कि ऐसे-ऐसे है मुझे ये change करना है करके।
customer
99.4s
Okay ji.
ठीक है जी।
agent
100.3s
Yes.
जी।
customer
101.5s
Okay.
agent
102.6s
Okay, thank you.