Call 34972178342376292 2026-07-07 · Ganesh · 0:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Wrap up time exceeded :0 | full conversation 6 turns, clean transcript (0% inaudible) | Telugu | 6 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could begin revalidating the customer's requirement.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to the closure stage.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Opener acknowledges platform submission
Ganesh speaking, from the JSW One platform.
No unnecessary re-pitching
Hello sir, good evening. Ganesh speaking, from the JSW One platform.
Summary
The agent introduced himself and the JSW One platform. The customer acknowledged the agent, after which the call disconnected abruptly before any business details could be discussed.
Coaching
The call was too short for a meaningful evaluation of the pitch; the customer disconnected after the initial greeting.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Ganesh speaking, from the JSW One platform. The agent correctly referenced the platform in the opening, acknowledging the customer's inbound action. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could begin revalidating the customer's requirement. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Hello sir, good evening. Ganesh speaking, from the JSW One platform. The agent did not engage in any unnecessary re-pitching; the call ended after the introduction. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.708 | 4.6s | 1.9s | 26.5s | 3.8s | too short | 0 | 3 | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello
హలో
agent
2.9s
Hello
హలో
customer
3.7s
Yes
హా
agent
4.4s
Hello sir, good evening. Ganesh speaking, from the JSW One platform.
హలో సర్, గుడ్ ఈవెనింగ్. గణేష్ మాట్లాడుతున్నాను, JSW One ప్లాట్ఫారం నుంచి.
customer
8.9s
Oh, okay sir.
ఓ, సరే అండి.
agent
10.8s
Hello
హలో