JSWOzonetel · Call Analysis

IS_MFG_M1_3Reg_No_Opp_Jul26 campaign scorecard

Calls
8
7 transcribed
Scored
7
0 excluded as n/a
Avg pitch /10
2.29
floor 2.30
Q-flags / call
0.57
the LEAD, not the rep
Supply issues
1
our stockyard, not the rep
Sentiment
+0.06
4+ / 1○ / 2− · 0 n/a
Pitch score distribution — IS_MFG_M1_3Reg_No_Opp_Jul26
0 2 3 score 0/10 — 1 call (red band) 1 0 score 1/10 — 3 calls (red band) 3 1 score 2/10 — 1 call (red band) 1 2 score 3/10 — 0 calls (red band) 3 score 4/10 — 0 calls (red band) 4 score 5/10 — 0 calls (amber band) 5 score 6/10 — 2 calls (amber band) 2 6 score 7/10 — 0 calls (amber band) 7 score 8/10 — 0 calls (green band) 8 score 9/10 — 0 calls (green band) 9 score 10/10 — 0 calls (green band) 10
red 0–4 urgent amber 5–7 coaching green 8–10 strong score out of 10
Customer sentiment — IS_MFG_M1_3Reg_No_Opp_Jul26
Negative: 2 (28.6%) Neutral: 1 (14.3%) Positive: 4 (57.1%)
Negative 2 28.6% Neutral 1 14.3% Positive 4 57.1%
Average pitch score by agent on this campaign
amber 5 green 8 floor 2.30 ankit mistry: 3.5 ankit mistry 3.5 dhruv: 0.67 dhruv 0.67

Pitch steps in this campaign % of available points earned

StepWtCallsPoints earned
NR5 First opportunity identified 27
0.0%
NR6 Closure - one of three outcomes 27
0.0%
NR2 Verify basic profile (4 Qs) 17
28.6%
NR3 Full discovery (8 Qs) 37
28.6%
NR4 Platform education 17
28.6%
NR1 Warm welcome opener 17
85.7%

Agent × step heatmap % of points earned per step — a cold column is a training gap, a cold row is a coaching case

AgentNR5NR6NR2NR3NR4NR1
ankit mistry (4) 0 0 50 50 50 100
dhruv (3) 0 0 0 0 0 67

Agents on this campaign

AgentCallsScoredPitch G/A/RTalkMonoSentiment
ankit mistry 44 3.50 0/2/2 0.625 0 +0.05
dhruv 33 0.67 0/0/3 0.569 0 +0.08
Ganesh 10 – 0/0/0 – 0 –

Objections raised on this campaign

ObjectionRaisedHandledMishandled Handle rate
incumbent_supplier2 11
50.0%
price1 10
100.0%

All calls 8 — lowest score first; excluded calls at the bottom

CallStateDateAgentDur DispositionBandLangTypePitch QSupplySent
349721782903… scored 2026-07-01dhruv 1:02 No_requirement full conversation Hindi new_registration 0.0/10 0 – +0.37
349721782903… scored 2026-07-01ankit mistry 7:36 General Enquiry full conversation Hindi new_registration 1.0/10 1 – -0.30
349721784538… scored 2026-07-20dhruv 1:14 General Enquiry full conversation Hindi new_registration 1.0/10 1 – +0.48
349721782903… scored 2026-07-01dhruv 1:10 No_requirement full conversation Hindi new_registration 1.0/10 0 – -0.60
349721784611… scored 2026-07-21ankit mistry 4:02 No_requirement full conversation Gujarati new_registration 1.5/10 2 – +0.28
349721784540… scored 2026-07-20ankit mistry 6:26 General Enquiry full conversation Gujarati new_registration 5.5/10 0 lead_time_issue 0.04
349721784546… scored 2026-07-20ankit mistry 14:48 General Enquiry full conversation Gujarati new_registration 6.0/10 0 – +0.19
349721784530… queued 2026-07-20Ganesh 0:16 Not_Answered n/a – – pending – – n/a