34972178455216860 · Call

Call 34972178455216860 2026-07-20 · Ganesh · 0:52

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_Integrated_Click_Jul26	Wrap up time exceeded :0	full conversation 9 turns, clean transcript (0% inaudible)	Telugu	9	supply_led (campaign_name:low)

Audio: noisy: The recording begins with a short snippet in Hindi from an unknown speaker before the main Telugu/English call starts. There is background noise and some overlapping speech.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified himself and JSW One but failed to ask for permission to speak, instead getting stuck on technical checks.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call did not progress to the hook stage as no connection was properly established.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call ended before any discovery questions could be asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

Summary

The agent initiated the call and introduced himself and JSW One. However, the agent seemed to believe there was a connection issue and repeatedly asked if he was audible, failing to move past the initial greeting. The call ended without any business discussion taking place.

Coaching

When the customer responds with 'Hello', assume they can hear you and proceed with the full opener, including asking for permission to speak.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	The agent identified himself and JSW One but failed to ask for permission to speak, instead getting stuck on technical checks.
SL2 Hook (supply/price signal)	2	fail	–	The call did not progress to the hook stage as no connection was properly established.
SL3 Discovery (6 Qs)	2	fail	0	The call ended before any discovery questions could be asked.
SL4 Pitch (2-3 USPs)	1	fail	–	The call ended before a product pitch could be delivered.
SL5 Qualify	2	fail	–	The call ended before any qualification for a requirement could be attempted.
SL6 Closure with next step	1	fail	–	The call ended before a next step could be established.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.819 heavy	6.8s	1.5s	43.7s	3.7s	229.4	0	3	2	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.5s

If it was there, we would have known, hello.

अगर होता तो पता चल जाता, hello.

unknown

2.0s

Hello.

unknown

3.0s

Hello.

agent

3.8s

Hello, uh sir good evening, Ganesh speaking sir, from JSW One platform.

Hello, uh sir good evening, గణేష్ మాట్లాడుతున్నాను సర్, JSW One ప్లాట్ఫారం నుంచి.

customer

7.8s

Hello.

unknown

9.5s

Hello.

agent

10.2s

Hello, sir good evening, is my voice audible sir?

Hello, sir good evening, వాయిస్ వస్తుందా సర్?

agent

12.5s

Hello, sir am I audible?

customer

14.0s

Hello.