Call 34972178481081110 2026-07-23 · Ganesh · 2:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | English | 17 | customer_led (campaign_name:medium) |
Audio: clear: There is significant background conversation throughout the call, but the main speakers are clear and understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +3/−13
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent asked a generic question about requirements but did not attempt to revalidate any of the 5 specific fields.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent did not ask any discovery questions; the call was consumed by a service complaint.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent did not provide a price, timeline, or attempt to close; the call ended with offering a personal number for future inquiries.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
objection
The customer raised 1 objection
you did not answer:
why_call_used_app
lot of time we have inquired but there is no answer from your side. So we have stopped.
did well
Opener acknowledges platform submission
Actually sir, you have registered your firm Varun Steel Enterprises in our website, right?
No unnecessary re-pitching
The agent did not pitch any products or the portfolio.
Summary
The agent contacted a previously registered customer. The customer immediately raised a complaint about not receiving responses to past inquiries. The agent initially disputed the claim by citing internal records, then apologized and offered his personal number as a workaround. The call ended without any discussion of current material needs, pricing, or timelines.
Coaching
When a customer complains about past service, acknowledge their frustration and pivot to solving their *current* requirement instead of debating their history.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Actually sir, you have registered your firm Varun Steel Enterprises in our website, right? The agent correctly referenced the customer's prior registration on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent asked a generic question about requirements but did not attempt to revalidate any of the 5 specific fields. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions; the call was consumed by a service complaint. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not provide a price, timeline, or attempt to close; the call ended with offering a personal number for future inquiries. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | The agent did not pitch any products or the portfolio. The agent did not re-pitch the portfolio, as no products were discussed at all. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| why_call_used_app | mishandled | lot of time we have inquired but there is no answer from your side. So we have stopped. |
Sir, here I can as I can see they have created the inquiries and also like if I'm not wrong they have given you the rates as well. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.644 | 31.8s | 17.6s | 91.6s | 8.0s | 356.6 | 0 | 8 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
6.4s
Yeah, good evening sir. Ganesh this side from JSW One platform.
customer
9.5s
Yes, sir.
agent
10.5s
Yeah. Actually sir, you have registered your firm Varun Steel Enterprises in our website, right?
customer
13.8s
Yeah.
agent
14.6s
Yeah. So just I was just going through your account. So since past six to seven months we haven't received any inquiry from your end. So just wanted to know sir like what is your procurement requirement you are seeing right now?
customer
22.0s
Sir, lot of time we have inquired but there is no answer from your side. So we have stopped.
customer
27.2s
Whenever we have given the inquiry, after that nobody has given the reply for that.
agent
31.5s
Sir, here I can as I can see they have created the inquiries and also like if I'm not wrong they have given you the rates as well. If I'm not wrong.
customer
36.5s
Only only one time they have given the rate. After that there is no quotation, no no nobody has given any rate.
agent
42.0s
Okay. Because three to four times as I can see they have mentioned the status price discovery.
customer
44.8s
But in our mail what they are telling I don't know.
agent
47.0s
Okay. Sorry for that sir. I'll just ping you my from my number, my personal number so that you can you know share me the inquiry over there and you can directly call me as well. That is my personal number only. So is that okay with you?
customer
55.5s
Okay, no problem.
agent
56.8s
Yeah. I'm sharing you my I'm sharing you my details and you can share me the inquiries if you have.
customer
100.5s
Okay, fine.
agent
101.5s
Yeah. Thanks a lot.
customer
114.0s
Hello?