Call 21112178591233751 2026-08-05 · Ganesh · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.62
confidence high · +0/−13
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak; the customer volunteered to continue.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent referenced past inquiries instead of leading with a supply or price hook to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The customer ended the call before any discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent called a representative from Arjun Metal Industry, referencing their past inquiries on the website. The customer immediately stated they have no current requirement, and the call ended. No discovery, pitching, or qualification occurred.
Coaching
Your opener needs a clear hook; instead of just mentioning past inquiries, lead with a specific benefit like price or availability to create immediate interest.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak; the customer volunteered to continue. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent referenced past inquiries instead of leading with a supply or price hook to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The customer ended the call before any discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the stage where a pitch could be made. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The customer proactively stated they had no requirement before the agent could ask to qualify. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call was terminated by the customer before a next step could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.737 heavy | 11.5s | 4.1s | 27.4s | 8.2s | 276.5 | 0 | 4 | 5 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हॅलो.
agent
0.8s
Hello.
हॅलो.
customer
1.6s
Yes.
हांजी.
agent
2.2s
Yes, uh, sir good afternoon. This is Ganesh speaking from the JSW One platform.
जी, अह, सर गुड आफ्टरनून। गणेश बात कर रहा था JSW One प्लॅटफॉर्म से।
customer
5.6s
Yes, tell me.
और बताइए।
agent
6.6s
Yes, uh, sir, actually you had registered on our website under the name Arjun Metal Industry.
जी, अह, सर एक्चुअली आपने हमारे वेबसाइट पे रजिस्ट्रेशन किया हुआ था अर्जुन मेटल इंडस्ट्री के नाम से।
agent
11.0s
So I was going through your account and saw that you had also given an inquiry since 2022 and also in 2024.
तो मैं आपका वही अकाउंट गो थ्रू कर रहा था तो देखा कुछ आपने दो हज़ार बाइस से भी इंक्वायरी दिया था और दो हज़ार चौबीस में भी।
customer
15.2s
For some reason, it got delayed last time.
कुछ कारण लास्ट टाइम डिले हो गया था।
customer
17.0s
No no, there is no requirement, sir.
नहीं नहीं, कोई रिक्वायरमेंट नहीं है सर।