Call 21112178593394192 2026-08-05 · Ganesh · 0:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | — | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: clear: The agent stutters slightly at the beginning of his introduction.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was cut short by the customer before the hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before any qualification could be attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Opener & permission
I am from the JSW One platform.
Closure with next step
Okay okay, alright, I'll call tomorrow.
Summary
The agent introduced themself from JSW One. The customer immediately stated their office was closed for the day and requested a callback for the next day. The agent respected this and agreed to call back tomorrow.
Coaching
The customer cut the call short, but you handled it well by respecting their time and confirming a callback. When you call back, remember to lead with the supply/price hook right after the opener.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | I am from the JSW One platform. Agent identified JSW and correctly handled the customer's immediate unavailability by agreeing to call back. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was cut short by the customer before the hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before any qualification could be attempted. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay okay, alright, I'll call tomorrow. Agent agreed to the customer's requested callback time, setting a clear next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.5 | 4.6s | 4.6s | 29.8s | 2.3s | too short | 0 | 3 | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.0s
Hello.
customer
1.6s
Yes, who is this?
हाँ जी कौन?
agent
2.2s
Yes, I am speaking, I am speaking, I am from the JSW One platform.
जी मैं बोल रहा हूँ, मैं बोल रहा हूँ, मैं JSW One platform से।
customer
4.9s
Oh sir, it's closed now for us. Will you call tomorrow? It closes at 5 o'clock.
ओह सर अभी ऑफ हो गया हमारा। कल call करेंगे आप? 5 बजे ऑफ हो जाता है।
agent
8.6s
Okay okay, alright, I'll call tomorrow.
Okay okay, ठीक है, मैं कल करता हूँ।