Call 34972178297736452 2026-07-02 · Ganesh · 1:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | English | 15 | customer_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +1/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer pre-empted the call by stating the requirement was on hold, and the agent did not attempt to revalidate any of the requirement fields.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent did not ask any of the five core discovery questions, as the conversation was stopped early by the customer's status update.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to a point where price or timeline could be discussed, as the customer's project is on hold.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
I am Ganesh speaking from the JSW One platform.
Summary
This was a follow-up call regarding an inquiry from 1.5 months prior. The customer, a fabricator for aerospace/defense parts, immediately informed the agent that the project is on hold pending confirmation from their client's end-user. The agent acknowledged this, and the call ended without further discussion.
Coaching
When a customer says their project is on hold, acknowledge it and then try to set a specific date for a follow-up call to stay engaged.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | I am Ganesh speaking from the JSW One platform. Agent successfully established the context of the call by referencing the platform, which the customer immediately understood. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer pre-empted the call by stating the requirement was on hold, and the agent did not attempt to revalidate any of the requirement fields. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the five core discovery questions, as the conversation was stopped early by the customer's status update. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to a point where price or timeline could be discussed, as the customer's project is on hold. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent did not pitch any products, and therefore did not unnecessarily re-pitch the portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.395 | 12.4s | 19.0s | 76.6s | 5.0s | 285.5 | 0 | 8 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello?
customer
0.7s
Hello?
agent
1.6s
Yes sir.
agent
2.0s
Hello, uh sir good afternoon. I am Ganesh speaking from the JSW One platform.
Hello, ఆ సర్ గుడ్ ఆఫ్టర్నూన్. గణేష్ మాట్లాడుతున్నాను సర్ JSW One ప్లాట్ఫారం నుంచి.
customer
5.8s
Yes sir, hello.
హా సర్, నమస్తే.
agent
7.0s
Hello, are you well sir?
నమస్తే, బాగున్నారా సర్?
customer
8.0s
Still in hold on hold on sir.
agent
10.5s
Sorry?
customer
11.3s
My requirement which I have inquired with you is still on hold from the client side.
agent
15.5s
Okay, it's been nearly one and a half months sir. Like I just want to know like, the client has already been procured or like how the project is in hold?
customer
20.5s
No, we are basically in aerospace part. It's a defense related requirement by the client. I am a fabricator.
agent
25.5s
Hm hm hm.
customer
26.0s
So he had not yet got his confirmation from the end user.
agent
29.0s
Understood, understood.
customer
30.8s
Okay? In military systems. They are in tie-up with Ashok Leyland for like unmanned ground vehicles.
Okay na? In military systems. They are in tie-up with Ashok Leyland for like unmanned ground vehicles.