Call 34972178342018132 2026-07-07 · Ganesh · 0:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 7 turns, clean transcript (0% inaudible) | Telugu | 7 | customer_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +0/−4
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before any requirement revalidation could occur.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before the agent had an opportunity to ask any discovery questions.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to the stage of discussing price, stock, or timelines.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Opener acknowledges platform submission
Ganesh speaking from the JSW One platform, sir.
No unnecessary re-pitching
Ganesh speaking from the JSW One platform, sir.
Summary
The agent introduced themself from the JSW One platform. The customer immediately stated they were on another call and would call them back, ending the conversation before any requirements could be discussed.
Coaching
When a customer says 'I'll call you back,' try to secure a specific time by asking, 'When would be a good time for me to call you back today?' to create a concrete next step.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Ganesh speaking from the JSW One platform, sir. Agent correctly identified the source of the lead as the JSW One platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any requirement revalidation could occur. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before the agent had an opportunity to ask any discovery questions. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the stage of discussing price, stock, or timelines. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Ganesh speaking from the JSW One platform, sir. The agent did not re-pitch the company and kept the introduction concise. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.574 | 6.2s | 4.6s | 25.2s | 2.9s | 193.5 | 0 | 4 | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
హలో
agent
2.0s
Hello Girish garu, good evening. Ganesh speaking, sir.
హలో గిరీష్ గారు గుడ్ ఈవెనింగ్. గణేష్ మాట్లాడుతున్నాను సార్.
customer
5.2s
From where?
ఎక్కడి నుంచి?
agent
6.1s
From JSW One.
JSW One నుంచి.
agent
7.0s
Ganesh speaking from the JSW One platform, sir.
గణేష్ మాట్లాడుతున్నాను JSW One ప్లాట్ఫామ్ నుంచి సార్.
customer
9.0s
Sorry, sorry, I am on a call, I will call. I'll call you.
సారీ సారీ నేను కాల్ లో ఉన్నాను, నేను కాల్ చేస్తాను. I'll call you.
agent
12.6s
Okay.
ఓకే.