Call 21112178576199912 2026-08-03 · Ganesh · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is a standard automated message at the beginning of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.37
confidence high · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and customer but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead immediately asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the conversation was sidetracked by a customer query about a password.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So I had called regarding that, sir, to ask if you have any requirement for steel this month?
Summary
The agent contacted a customer who had registered online. The agent skipped the hook and discovery, asking directly for requirements. The customer deflected by raising an issue about a missing website password and stated they would contact their local representative if a need arose. The call ended without resolution or a defined next step.
Coaching
When a customer raises a technical issue like a missing password, address it directly to build trust before attempting to ask for requirements or conduct discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and customer but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead immediately asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was sidetracked by a customer query about a password. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | So I had called regarding that, sir, to ask if you have any requirement for steel this month? Agent successfully asked for current requirements, though the customer deflected. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No specific next step was agreed upon; the customer ended the call by stating they would reach out if needed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.475 | 14.3s | 15.8s | 38.9s | 4.6s | 272.7 | 0 | 6 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
unknown
1.8s
This call is now being recorded.
agent
4.2s
Good evening sir, Ganesh is speaking from the JSW One platform.
गुड इवनिंग सर, गणेश बात कर रहा हूं JSW One प्लेटफॉर्म से।
customer
7.3s
From where?
कहां से?
agent
8.2s
J- JSW One platform, Jindal Steel.
जे- JSW One प्लेटफॉर्म, जिंदल स्टील।
customer
10.0s
Yes, yes, yes.
हां हां जी हां जी।
agent
11.2s
Yes. Actually sir, you had registered on our website under the name Anil Agarwal and Company, right?
जी। एक्चुअली सर आपने हमारे वेबसाइट में रजिस्ट्रेशन किया हुआ था अनिल अग्रवाल एंड कंपनी के नाम से, राइट?
customer
16.0s
Yes, yes.
हां जी हां जी।
agent
16.8s
Yes. So I had called regarding that, sir, to ask if you have any requirement for steel this month?
जी। तो उसी के रिगार्डिंग मैंने कॉल किया था सर कि कुछ इस मंथ स्टील में कोई रिक्वायरमेंट वगैरह है आपकी?
customer
21.0s
Uh sir, no, someone had said that some password would be given, I don't know what, but I haven't received it yet.
अह सर नहीं वो कोई उन्होंने कहा था कोई पासवर्ड-पुसवर्ड मिलेगा पता नहीं कुछ तो वो मिला नहीं अभी तक।
customer
26.5s
Uh, some password or something is given for registering, I don't know, something special like that.
अह कोई पासवर्ड वगैरह मिलता है वो रजिस्टर करने के लिए पता नहीं ऐसा कुछ स्पेशल कुछ में।
customer
30.5s
Otherwise, if there is a requirement, I will let you know. I have their number, the ones who are from this area.
बाकी बाकी रिक्वायरमेंट होगी तो बता दूंगा मेरे पास नंबर है उनका जो है ना यहां के जो मतलब इस एरिया के हैं जो।
agent
34.5s
Okay sir, I will let them know.
ओके सर, मैं बता दूंगा।
customer
35.2s
So for now, I will let them know.
तो अभी तो मैं बता दूंगा।
agent
35.8s
Did you get an assurance?
आपको आश्वासन मिला?