Call 34972178341990412 2026-07-07 · Ganesh · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Not_Answered | no conversation no human conversation on the recording (voicemail / IVR / ringing) | English | 4 | customer_led (campaign_name:medium) |
Audio: clear: The call consists of an IVR system and the agent's response to it. The agent does not connect with the customer.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
n/a
n/a
2 · Customer quality
the LEAD we handed over
–
/4 flags
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
n/a
confidence none · +0/−0
from 0 hits
excluded: dead call (red band)
excluded: dead call (red band)
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 1.0 heavy | 2.6s | –s | 51.4s | 2.6s | too short | 0 | 1 | – | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
1.1s
Hi, if you record your name and reason for calling, I'll see if this person is available.
agent
4.9s
Ganesh from JSW One platform.
unknown
8.3s
Thanks, Ganesh. Please stay on the line.
unknown
27.1s
I'm sorry, this person is not available. If you would like to leave an additional message