Call 21112178591475521 2026-08-05 · Ganesh · 0:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Call_back_later | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: clear: The customer ends the call quickly, stating they are busy.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.35
confidence high · +0/−6
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent correctly introduced himself but failed to ask for a specific callback time after the customer declined to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The customer requested a callback before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself and JSW One. The customer immediately stated they were busy and requested to talk later. The agent agreed and ended the call without scheduling a specific callback time.
Coaching
When a customer asks to talk later, always ask for a specific day and time to call back to secure a concrete next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Okay sir, thank you. The agent correctly introduced himself but failed to ask for a specific callback time after the customer declined to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer requested a callback before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent could pitch any USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify the lead. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay sir, thank you. The agent did not secure a specific callback time, resulting in no committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.571 | 4.8s | 3.6s | 25.6s | 3.5s | too short | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हेलो?
agent
0.8s
Hello?
हेलो?
customer
1.5s
Yes.
हांजी।
agent
2.0s
Uh yes sir, good afternoon. This is Ganesh calling from the JSW One platform.
अह जी सर, गुड आफ्टरनून। गणेश बात कर रहा था JSW One प्लेटफॉर्म से।
customer
6.0s
Sir, let's talk later please. I'm sorry.
सर, बाद में बात करते हैं प्लीज़। I'm sorry.
agent
9.3s
Okay sir, thank you.