Call 34972178426690932 2026-07-17 · Abhishek Gupta · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | new_registration (campaign_name:high) |
Audio: noisy: There is significant background chatter, but the primary speakers are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer stated they had already spoken to someone, preventing any discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent was unable to ask about a current requirement due to the customer having been called already.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, callback, or walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Saurabh ji, this is Abhishek Gupta calling from JSW One MSME.
Summary
The agent introduced himself, but the customer immediately stated they had already spoken with another representative from JSW One. The agent confirmed the name of the previous rep and then ended the call. No discovery or pitching was possible due to the duplicate contact.
Coaching
When a customer says they've already been called, confirm the outcome of that call to see if you can still add value or correctly log the next step.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Saurabh ji, this is Abhishek Gupta calling from JSW One MSME. The agent provided a professional opening and introduced himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call was cut short by the customer before any profile verification questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer stated they had already spoken to someone, preventing any discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The conversation did not progress to the platform education stage. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent was unable to ask about a current requirement due to the customer having been called already. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, callback, or walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.481 | 7.8s | 8.4s | 44.8s | 2.6s | 276.9 | 0 | 9 | 10 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हेलो
agent
2.8s
Hello
हेलो
customer
4.0s
Hello
हेलो
agent
4.7s
Hello hello
हेलो हेलो
customer
5.6s
Yes, hello
हां हेलो
agent
6.8s
Is this Saurabh ji speaking?
सौरभ जी बात कर रहे हैं?
customer
8.2s
Yes.
हां जी।
agent
8.9s
Saurabh ji, this is Abhishek Gupta calling from JSW One MSME.
सौरभ जी, अभिषेक गुप्ता बात कर रहा था मैं JSW One MSME से।
customer
11.9s
Yes, I just received a call, the conversation is done.
हां अभी एक आया था मुझे कॉल, बात हो गया है।
agent
14.3s
Your conversation is done?
बात हो गया आपका?
customer
15.2s
Yes.
हां।
agent
15.7s
With whom did you speak?
किनसे बात हुआ?
customer
16.7s
One uh Sajal Bhaskaran something.
एक uh साजल भास्करन something.
agent
20.0s
With whom? With whom?
किससे किससे?
customer
20.7s
One minute.
एक मिनट।
agent
21.8s
Yes.
हां जी।
customer
25.0s
Sajal Bhaskar.
साजल भास्कर।
agent
26.2s
Alright, alright. Okay.
ठीक है, ठीक है। Okay.
customer
27.4s
Okay, yes.
Okay, हां।