Call 34972178376044310 2026-07-11 · Abhishek Gupta · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | customer_led (campaign_name:medium) |
Audio: clear: The customer's side has some slight background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge that the customer had submitted a requirement on the platform.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
Abhishek Gupta बात कर रहा था JSW One से।
Summary
The agent introduced himself by name and company. The customer responded with 'Hello?', suggesting a potential connection issue, and the call ended immediately after. No business details were discussed.
Coaching
The call was too short to assess performance, but the opener could be stronger by immediately referencing the customer's online inquiry to provide context.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge that the customer had submitted a requirement on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Abhishek Gupta बात कर रहा था JSW One से। The agent did not unnecessarily re-pitch the portfolio; the call ended after the initial introduction. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.769 heavy | 4.0s | 1.2s | 34.8s | 2.7s | too short | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello
हेलो
agent
2.3s
Hello
हेलो
agent
2.9s
Is this Aryan ji speaking?
आर्यन जी बात कर रहे हैं?
customer
4.2s
Yes.
हां जी।
agent
4.8s
Aryan ji, this was Abhishek Gupta calling from JSW One.
आर्यन जी, अभिषेक गुप्ता बात कर रहा था JSW One से।
customer
8.8s
Hello?
हेलो?