Call 34972178523499960 2026-07-28 · Abhishek Gupta · 0:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Not_Answered | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:high) |
Audio: noisy: The connection seems poor, with both speakers repeatedly saying 'hello' as if they cannot hear each other. There is also some crosstalk.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked one discovery question, which is below the threshold for a partial pass, before the call dropped.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call ended before an opportunity could be identified.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no closure attempted.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The call was extremely short due to a connection issue. The agent confirmed the customer could hear him and asked one question about the customer's industry, but the line dropped before the customer could respond. No meaningful information was exchanged.
Coaching
Always begin with the full warm welcome, including your name and JSW One, before asking any questions to properly set the context of the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not provide a welcome, introduce himself, or state the company name; he went directly to establishing the connection. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile questions were asked before the call ended. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Which industries am I speaking with? The agent asked one discovery question, which is below the threshold for a partial pass, before the call dropped. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call ended before an opportunity could be identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no closure attempted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.531 | 3.4s | 3.0s | 24.6s | 1.3s | too short | 1 | 4 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
हेलो?
agent
1.1s
Hello.
हेलो।
customer
1.9s
Hello?
हेलो?
agent
2.6s
Yes sir, can you hear me?
हांजी सर, आवाज़ आ रही है?
customer
4.1s
Yes, speak.
हां बोलिए।
agent
4.9s
Which industries am I speaking with?
कैसे इंडस्ट्रीज से बात कर रहे हैं?
customer
5.9s
Hello?
हेलो?
agent
6.4s
Hello?
हेलो?
customer
7.0s
Hello?
हेलो?