Call 34972178359167430 2026-07-09 · Abhishek Gupta · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Not_Answered | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.77
confidence high · +0/−6
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call did not progress to revalidation as no initial requirement was established or acknowledged.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic cold call question ('do you have any requirement right now?'), not by acknowledging a platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the customer was confused by the cold open and shut down the call.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent opened the call by asking if the customer had a requirement, which confused the customer who then asked what the company does. After the agent gave a brief explanation of the JSW One platform, the customer stated they had no current need and ended the call.
Coaching
When calling a customer who has submitted a requirement on the platform, always open by referencing their submission; starting with 'Do you have a requirement?' confuses the customer and makes it seem like a cold call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline CL5 No unnecessary re-pitching
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent opened with a generic cold call question ('do you have any requirement right now?'), not by acknowledging a platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call did not progress to revalidation as no initial requirement was established or acknowledged. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the customer was confused by the cold open and shut down the call. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was terminated by the customer before any discussion of price or closure could occur. |
| CL5 No unnecessary re-pitching | 1 | fail | – | 0.0 | Basically, ours is a B2B e-commerce platform where whatever requirement you have, sir, in steel, we help you there in procurement. The agent had to pitch the platform from scratch because the customer was unaware of the context, which is contrary to the customer-led flow. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.737 heavy | 18.8s | 6.7s | 47.5s | 8.0s | 242.6 | 0 | 8 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
18.6s
Hello
हेलो
agent
19.6s
Hello
हेलो
customer
20.6s
Yes
हां जी
agent
21.0s
Hello, hello sir, this is Abhishek Gupta speaking from JSW.
हेलो नमस्ते सर अभिषेक गुप्ता बात कर रहा हूं जेएसडब्ल्यू से
agent
25.6s
Hello
हेलो
customer
26.6s
Speak.
बोले
agent
27.2s
Sir, do you have any requirement right now?
सर है कुछ रिक्वायरमेंट आपके पास अभी?
customer
28.8s
Speak, brother.
बोलो भैया
agent
29.6s
Yes yes, do you have any requirement right now, sir? In HR, CR etc.?
जी जी कुछ रिक्वायरमेंट है सर अभी एचआर सीआर वगेरा में?
customer
32.5s
For what?
किसका?
agent
33.2s
Do you have any requirement for steel, sir?
कुछ रिक्वायरमेंट है सर हमारे पास स्टील में?
customer
35.5s
What is it for? What work do you guys do?
किस चीज की है? क्या काम करते हैं आप लोग?
agent
38.0s
Yes sir, I am calling from the JSW One platform. Basically, ours is a B2B e-commerce platform where whatever requirement you have, sir, in steel, we help you there in procurement.
जी सर हम जेएसडब्ल्यू वन प्लेटफार्म से बात कर रहा हूं बेसिकली हमारा एक बी टू बी ई-कॉमर्स प्लेटफॉर्म है जहां पर आपको जो भी रिक्वायरमेंट होता है ना सर स्टील में वहां पर हम लोग आपको हेल्प करते हैं प्रोक्योरमेंट में।
customer
46.2s
Listen, right now there is no such requirement.
सुनो अभी ऐसे कोई रिक्वायरमेंट नहीं।
agent
48.5s
Okay, sir.
ओके जी।