34972178523159950 · Call

Call 34972178523159950 2026-07-28 · Abhishek Gupta · 2:23

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_PM_Opp_Jul26	General Enquiry	full conversation 33 turns, clean transcript (0% inaudible)	Hindi	33	customer_led (campaign_name:medium)

Audio: clear: The customer's voice is slightly lower in volume than the agent's but is still clearly audible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

6.5/10

short or unclear

USP relevance: mismatched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.14

confidence high · +12/−19 from 19 hits
0.6*lexical + 0.4*prior

price

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Discovery (5 Qs, woven naturally) The agent did not ask any of the required discovery questions; the customer volunteered information about their current supplier and payment terms, but this was not actively discovered by the agent.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

−1.5 pts Revalidate every field The agent revalidated product type (GI), location (Punjab), and timeline (running requirement), but missed quantity and dimensions.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

objection The customer raised 1 objection you did not answer: price

प्राइस सेट नहीं बैठता यार, एक-दो रुपए महंगा ही रहता है। ... And your delivery will be on cash, whereas I get credit there.

did well

Opener acknowledges platform submission

सर जी, ये Pro Metal Global के नेम से रजिस्ट्रेशन आया था हमारे प्लेटफॉर्म पे, उसी के रिगार्डिंग कॉल किया हुआ था आपको।

Closure with price & timeline

मैं एक काम करता हूं, ये नंबर जो है ना, ये इसपे मैं आपको एक बार मेरा ईमेल आईडी और नंबर भेज देता हूं। इन केस रिक्वायरमेंट आता है तो बताइएगा, एक बार चेक

Summary

The agent contacted a customer who had registered on the platform for a recurring monthly GI requirement in Mohali. The customer immediately raised strong objections from past interactions, citing JSW's higher prices and cash-only terms versus credit from competitors like Tata. The agent's attempt to counter with a quality/age USP was dismissed. The call concluded with the customer stating no immediate need, and the agent sending contact details for future requirements.

Coaching

When the customer raised specific objections about price and credit, you responded with an irrelevant point about material age. You must address the customer's actual concerns by using our USPs on landed cost and credit policy.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	सर जी, ये Pro Metal Global के नेम से रजिस्ट्रेशन आया था हमारे प्लेटफॉर्म पे, उसी के रिगार्डिंग कॉल किया हुआ था आपको। The agent correctly opened the call by referencing the customer's registration on the platform.
CL2 Revalidate every field	3	partial	3	1.5	कुछ steel में, कुछ steel में रिक्वायरमेंट था सर, HR, CR वगेरा में? ... ये कहां पे लगता है आपको? रिक्वायरमेंट कहां रहता है? पंजाब में? ... तो अभी है सर रनिंग रिक्वायरमेंट? The agent revalidated product type (GI), location (Punjab), and timeline (running requirement), but missed quantity and dimensions.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The agent did not ask any of the required discovery questions; the customer volunteered information about their current supplier and payment terms, but this was not actively discovered by the agent.
CL4 Closure with price & timeline	2	pass	–	2.0	मैं एक काम करता हूं, ये नंबर जो है ना, ये इसपे मैं आपको एक बार मेरा ईमेल आईडी और नंबर भेज देता हूं। इन केस रिक्वायरमेंट आता है तो बताइएगा, एक बार चेक कर लेंगे हम। As the customer had no immediate requirement, the agent correctly pivoted to establishing a clear next step for future engagement.
CL5 No unnecessary re-pitching	1	pass	–	1.0	कुछ steel में, कुछ steel में रिक्वायरमेंट था सर, HR, CR वगेरा में? The agent focused on the customer's likely requirement and did not waste time re-pitching the entire JSW One portfolio.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	प्राइस सेट नहीं बैठता यार, एक-दो रुपए महंगा ही रहता है। ... And your delivery will be on cash, whereas I get credit there.	उसमें ये रहता है कि सर, मतलब, वो जो मटेरियल आप लेते हैं, वो कितना पुराना है, बस एजिंग का इशू रहता है।

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.532	26.1s	23.0s	93.9s	4.7s	439.1	0	18	15	10

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.4s

Hello.

agent

2.1s

Hello.

customer

2.8s

Is this Parth speaking?

पार्थ की बात कर रहे?

agent

3.7s

Yes.

हां जी।

agent

4.5s

Yes, this is Abhishek Gupta speaking from JSW One MSME.

हां जी, अभिषेक गुप्ता बात कर रहा हूं JSW One MSME से।

customer

7.0s

Yes, yes, tell me.

हां जी, हां जी, बोलो जी।

agent

8.2s

Sir, a registration came in the name of Pro Metal Global on our platform, I had called you regarding that.

सर जी, ये Pro Metal Global के नेम से रजिस्ट्रेशन आया था हमारे प्लेटफॉर्म पे, उसी के रिगार्डिंग कॉल किया हुआ था आपको।

customer

12.3s

Yes, tell me.

हां जी, बोलो।

agent

12.8s

Was there some requirement in steel, some requirement in steel, sir, in HR, CR, etc.?

कुछ steel में, कुछ steel में रिक्वायरमेंट था सर, HR, CR वगेरा में?

customer

15.5s

It's GI, GI, brother.

GI, GI होता है भैया।

agent

16.9s

In what?

किस में?

customer

17.5s

GI, GI.

agent

18.2s

It's in GI. So, is there a running requirement now, sir?

GI में रहता है। तो अभी है सर रनिंग रिक्वायरमेंट?

customer

20.2s

Yes, I have an ongoing need, I need it monthly. I have spoken to you two or three times, the price doesn't work out, it's always one or two rupees more expensive.

हां, मेरे को चलती है, मंथली मेरी इसको लगती है। आपका यार मैंने दो-तीन बार मेरी बात हुई है, प्राइस सेट नहीं बैठता यार, एक-दो रुपए महंगा ही रहता है।

agent

25.2s

Uh, where do you need this? Where is the requirement? In Punjab?

अह, ये कहां पे लगता है आपको? रिक्वायरमेंट कहां रहता है? पंजाब में?

customer

27.9s

Punjab, Mohali, Dera Mohali, Mohali.

पंजाब, मोहाली, डेरा मोहाली, मोहाली।

agent

30.1s

Okay.

agent

31.6s

So the prices, meaning, uh, your prices were not matching the last time you were given a quotation, is that what you're saying?

तो प्राइसेस मतलब, अह, आपके प्राइसेस मैच नहीं हो रहे थे लास्ट टाइम जो आपको कोटेशन दिया था, ऐसा बोल रहे?

customer

35.0s

It has happened three or four times, brother, it has happened three or four times. There's a big difference in prices. There's a difference of at least two hundred rupees. I can get it directly from Tata's overstock. And your delivery will be on cash, whereas I get credit there.

तीन-चार बार हो गया भैया, तीन-चार बार हो चुका है। प्राइसेस में बहुत डिफरेंस रहता है। कम से कम दो सौ रुपए का फर्क पड़ता है। Tata के ओवर डायरेक्ट से निकलवा लूंगा। और आपकी डिलीवरी कैश पड़ेगी, वहां मेरा उधार भी चलता है।

agent

42.5s

Hmm.

हम्म।

customer

45.4s

I thought since it's a company platform, I would get a better deal, but there's no benefit.

मुझे तो लगा था कंपनी प्लेटफॉर्म है तो थोड़ा अच्छा मिलेगा पर कोई फायदा नहीं है।

agent

48.3s

The thing with that is, sir, I mean, the material you take, how old it is, there's just an aging issue. The material we have from the plant is fifteen-twenty days old.

उसमें ये रहता है कि सर, मतलब, वो जो मटेरियल आप लेते हैं, वो कितना पुराना है, बस एजिंग का इशू रहता है। हमारे इसमें जो रहता है प्लांट से, वो पंद्रह-बीस दिन पुराना रहता है मटेरियल।

customer

53.0s

I haven't faced any problem till date, no complaint has come so far.

कोई प्रॉब्लम नहीं आया आज तक, अभी तक तो कोई कंप्लेंट नहीं आया।

agent

56.3s

Hmm.

हम्म।

agent

57.1s

So you buy locally now? Where do you buy from? From nearby, does it come from Ludhiana?

तो अभी आप लोकली लेते हैं? कहां से लेते हैं मतलब? आपके आस-पास से, लुधियाना से आते हैं?

customer

59.8s

From anywhere, Ghaziabad, wherever I get a dealership.

कहीं से भी, गाजियाबाद, जहां पे डीलरशिप मिल जाए।

agent

1.1s

Oh, okay, you buy from there.

अच्छा, ओके, वहीं से लेते हैं।

customer

1.2s

Okay, no problem, I don't have a requirement right now, I just purchased yesterday.

चलो कोई नहीं, अभी तो रिक्वायरमेंट नहीं है, मैंने कल ही परचेस किया है।

agent

1.4s

If there's anything, let me know.

कुछ होता है तो बताइए।

customer

1.5s

You do one thing...

आप एक काम...

agent

1.6s

Yes, I'll do one thing, on this number, I'll send you my email ID and number. In case a requirement comes up, let me know, we'll check once.

हां, मैं एक काम करता हूं, ये नंबर जो है ना, ये इसपे मैं आपको एक बार मेरा ईमेल आईडी और नंबर भेज देता हूं। इन केस रिक्वायरमेंट आता है तो बताइएगा, एक बार चेक कर लेंगे हम।

customer

1.1s

Sure, sure, for sure. Thank you.

agent

1.1s

Okay, okay sir.