Call 34972178307908180 2026-07-03 · Abhishek Gupta · 1:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription reliability.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +2/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent was gatekept and redirected before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was redirected to another contact before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The conversation did not progress to a point where price or a timeline could be discussed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
So this account was registered on our platform some time ago regarding steel purchase.
No unnecessary re-pitching
अह, ठीक है, चलेगा मुझे। आप नंबर एक बार बता दीजिए।
Summary
The agent called regarding a platform registration from HRS Infrastructure. The person who answered was a gatekeeper, as the intended contact was in a meeting. The agent was redirected to the purchase department and successfully collected the name and number of the correct contact, Chahat, before ending the call.
Coaching
When faced with a gatekeeper, you correctly and efficiently secured the right contact number; this was the best possible outcome for this call.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | So this account was registered on our platform some time ago regarding steel purchase. The agent correctly referenced the prior platform registration as the reason for the call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent was gatekept and redirected before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was redirected to another contact before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The conversation did not progress to a point where price or a timeline could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | अह, ठीक है, चलेगा मुझे। आप नंबर एक बार बता दीजिए। The agent correctly avoided pitching to the gatekeeper and focused on getting the right contact. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.629 | 24.1s | 14.2s | 61.7s | 9.1s | 276.3 | 0 | 13 | 13 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.6s
Hello.
हॅलो.
agent
3.5s
Hello.
हॅलो.
customer
4.2s
Hello.
हॅलो.
agent
4.8s
Yes.
हां.
agent
5.5s
Am I speaking with Anuj ji?
अनुज जी से बात हो रही है?
customer
7.1s
Sir, Anuj sir is in a meeting right now. I am speaking on his behalf, please tell me.
सर, अनुज सर अभी एक मीटिंग में हैं। मैं उनके लिए बात कर रही हूं, बताइए।
agent
10.4s
Okay, this is Abhishek Gupta speaking, from JSW One MSME.
ओके, अभिषेक गुप्ता बात कर रहा था मैं, JSW One MSME से।
customer
13.0s
Okay sir.
ओके सर।
agent
13.9s
Okay. So the call was in reference with your actually company that is HRS Infrastructure. This, yes. So this account was registered on our platform some time ago regarding steel purchase. So I called regarding that, to ask if there was any requirement or how you were looking at steel procurement.
Okay. So the call was in reference with your actually company that is HRS Infrastructure. ये, yes. तो ये अकाउंट से रजिस्टर्ड हुआ था हमारे प्लेटफॉर्म पे कुछ टाइम पहले स्टील परचेस के रिगार्डिंग। तो उसी के रिगार्डिंग मैंने कॉल किया था कि क्या कुछ रिक्वायरमेंट था या किस तरीके से आप देख रहे थे स्टील प्रोक्योरमेंट में।
customer
23.9s
Sir, for that, should I share the purchase department's number with you? You can call there and ask once?
सर उसके लिए मैं आपको परचेस का नंबर शेयर करूं? आप वहां पे कॉल करके पूछ लें एक बार तो?
agent
27.9s
Uh, okay, that will work for me. Please tell me the number once.
अह, ठीक है, चलेगा मुझे। आप नंबर एक बार बता दीजिए।
customer
30.8s
You can write it down, 8929
आप लिख लीजिए, 8929
agent
33.1s
8929
customer
34.5s
833
agent
35.6s
833
customer
36.6s
174
agent
37.6s
144. What did you say their good name is?
144. इनका गुड नेम क्या बताया आपने?
customer
39.2s
No no, 174.
नो नो, 174.
agent
40.4s
174, okay.
174, ओके।
customer
41.6s
Yeah.
agent
42.4s
74. Their good name?
74. इनका गुड नेम?
customer
43.6s
Chahat.
चाहत।
agent
44.9s
Chahat. They basically look after procurement and all?
चाहत। ये देखते हैं बेसिकली प्रोक्योरमेंट वगेरा?
customer
46.8s
Right, right, right.
agent
47.8s
Okay, alright. Thank you.
ओके, ठीक है। Thank you.
customer
49.5s
Okay.