Call 34972178341380260 2026-07-07 · Abhishek Gupta · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | customer_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +2/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer stated they had no requirement before the agent could begin revalidating the fields.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was terminated by the customer's lack of need before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The customer stated no requirement, so no opportunity arose to discuss price, stock, or timelines.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Yes, sir you had registered on our platform some time ago, I was calling regarding that.
No unnecessary re-pitching
Okay sir, let me know when you have one.
Summary
The agent called to follow up on a platform registration. The customer immediately stated they have no current requirement for material. The agent accepted this and ended the call without attempting any discovery or probing for future needs.
Coaching
When a customer says they have no need 'right now', try to ask one question about their future needs (e.g., 'When is your next purchase cycle?') before ending the call.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes, sir you had registered on our platform some time ago, I was calling regarding that. The agent correctly referenced the customer's prior platform registration. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer stated they had no requirement before the agent could begin revalidating the fields. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer's lack of need before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The customer stated no requirement, so no opportunity arose to discuss price, stock, or timelines. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay sir, let me know when you have one. The agent did not unnecessarily re-pitch the product portfolio and accepted the customer's statement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.692 | 9.9s | 4.4s | 46.7s | 3.4s | 297.0 | 0 | 7 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
1.7s
Hello.
customer
2.5s
Yes.
हाँ जी।
agent
3.1s
Am I speaking with Ravi ji?
रवि जी बात कर रहे हैं?
customer
4.2s
Speaking, tell me.
बोल रहा हूँ, बोलिए।
agent
5.0s
Ravi ji, this is Abhishek Gupta calling from JSW One.
रवि जी, अभिषेक गुप्ता बात कर रहा था JSW One से।
customer
7.5s
Tell me, sir.
बताइए सर।
agent
8.1s
Yes, sir you had registered on our platform some time ago, I was calling regarding that.
जी, सर आपने रजिस्टर किया था हमारे प्लेटफार्म पे कुछ टाइम पहले, उसी के रिगार्डिंग कॉल कर रहा था।
customer
12.0s
Right now, sir, I don't need any material.
अभी तो सर कोई मटेरियल चाहिए नहीं।
agent
13.6s
No requirement right now, sir?
अभी कुछ रिक्वायरमेंट नहीं है सर?
customer
15.0s
No, sir.
नहीं सर।
agent
15.6s
Okay sir, let me know when you have one.
ठीक है सर, होता है तो बताइएगा।
customer
17.0s
Okay.
ठीक है।
agent
17.4s
Okay, okay.
ठीक है, ओके।
customer
18.7s
Okay.
ठीक है।