Call 34972178392332172 2026-07-13 · Abhishek Gupta · 1:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +1/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only asked for product type and delivery location, missing quantity, specs, and timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked about the customer's business, procurement habits, or end use.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent did not provide a price, confirm stock, or set a timeline for the quote; instead, asked the customer to resubmit the requirement on WhatsApp.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Nimesh ji, some time ago you had registered your account on our platform... last time I can see there was some requirement
No unnecessary re-pitching
Nimesh ji, some time ago you had registered your account on our platform.
Summary
The customer expressed frustration over a large, recurring requirement (1000 MT/month HR Coil to Gwalior) for which he has never received a quote despite multiple submissions. The agent failed to collect the necessary details for a quote on the call. The call ended with the agent asking the customer to resubmit the requirement on WhatsApp, failing to resolve the customer's core complaint.
Coaching
When a customer complains about not receiving a quote, take full ownership on the call. Instead of asking them to send the details again, collect all required information (product, specs, quantity, location) and commit to sending the quote yourself within a specific timeframe.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Nimesh ji, some time ago you had registered your account on our platform... last time I can see there was some requirement Agent correctly referenced the customer's prior activity on the platform. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 |
Agent only asked for product type and delivery location, missing quantity, specs, and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, procurement habits, or end use. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent did not provide a price, confirm stock, or set a timeline for the quote; instead, asked the customer to resubmit the requirement on WhatsApp. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Nimesh ji, some time ago you had registered your account on our platform. Agent correctly avoided re-pitching the company and focused on the customer's existing context with the platform. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.629 | 27.6s | 16.3s | 52.1s | 7.8s | 354.3 | 0 | 12 | 10 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello.
हेलो
agent
5.8s
Hello.
हेलो
agent
6.7s
Is this Nimesh ji speaking?
निमेश जी बात कर रहे हैं?
customer
8.0s
Hello.
हेलो
agent
8.9s
Is this Nimesh ji speaking?
निमेश जी बात कर रहे हैं?
customer
10.1s
Yes, speaking.
हां जी बोल रहा हूं।
agent
10.8s
Nimesh ji, this is Abhishek Gupta calling from the JSW One platform.
निमेश जी अभिषेक गुप्ता बात कर रहा था JSW One प्लेटफार्म से।
customer
13.8s
Yes, tell me.
हां जी बताइए।
agent
14.5s
Nimesh ji, some time ago you had registered your account on our platform. I was calling regarding that, sir, for steel procurement. So last time I can see there was some requirement, but perhaps it couldn't be fulfilled. So do you have anything now, any such urgent requirement?
निमेश जी कुछ टाइम पहले आपने आपका अकाउंट रजिस्टर्ड किया था हमारे प्लेटफार्म पे, उसी के रिगार्डिंग कॉल कर रहा था सर स्टील प्रोक्योरमेंट के लिए। तो लास्ट टाइम मैं देख पा रहा हूं कुछ रिक्वायरमेंट था बट शायद वो फुलफिल नहीं हो पाया था। तो अभी कुछ है अपने पास अर्जेंट में ऐसा कुछ रिक्वायरमेंट?
customer
22.6s
The requirement is ongoing, you are not able to fulfill it, what to do?
रिक्वायरमेंट चल रहा है, फुलफिल नहीं कर पा रहे हो आप, क्या करें?
agent
25.2s
Uh, was there a pricing issue, sir? What kind of issue were you facing?
अह प्राइसिंग का इशू आ रहा था सर? किस चीज का इशू आ रहा था आपको?
customer
27.3s
No, you didn't give any quotation, anything at all, nothing came from your side. I have submitted the requirement dozens of times, I keep getting your calls but there is never any follow-up.
नहीं आपने कोई कोटेशन कुछ दिया ही नहीं, कुछ भी नहीं आया आपकी साइड से। मैं तो बीसों बार रिक्वायरमेंट डाल चुका, आपके फोन भी आते रहते हैं बट कोई कुछ फॉलो अप नहीं होता कभी।
agent
32.9s
Okay, so who did you speak to last time, sir? Do you remember anything?
अच्छा, तो किससे बात हुई थी सर लास्ट टाइम? कुछ याद है आपको?
customer
34.9s
It was probably with you.
आप ही से हुई थी शायद।
agent
36.6s
Okay. So what is the requirement right now, sir? Is it in HR?
अच्छा। तो अभी क्या सर रिक्वायरमेंट है फिलहाल? HR में ही है?
customer
38.7s
The requirement is for HR coil only and it's a big requirement. It's a requirement of a thousand tons per month. Sir, you guys are not sending anything.
HR coil की ही रिक्वायरमेंट है and it's a big requirement. Thousand ton per month की रिक्वायरमेंट है। सर आप लोग भेज नहीं रहे हो कुछ भी।
agent
44.2s
Uh, okay. So in this, the delivery location, what will that be, sir?
अह ओके। तो इसमें यह जो डिलीवरी लोकेशन है, यह क्या रहेगा सर हमारा?
customer
47.6s
Gwalior.
ग्वालियर।
agent
48.8s
It will be in Gwalior.
ग्वालियर में रहेगा।
agent
50.5s
Okay, I'll do one thing, sir. I'll share my number with you on WhatsApp. You can give the requirement on that, and I will quote you for it then. Hello?
ओके, मैं एक काम करता हूं सर, एक बार आपको WhatsApp पे शेयर कर देता हूं, अह, मेरा नंबर। उसपे आप रिक्वायरमेंट दे दीजिए, मैं आपको कोट कर दूंगा फिर उसको। हेलो?
customer
56.2s
Okay, okay.
ठीक, ठीक।
agent
57.2s
Okay, okay sir.
ओके, ओके सर।