Call 34972178307120660 2026-07-03 · Abhishek Gupta · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | customer_led (campaign_name:medium) |
Audio: clear: The audio quality is good with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.50
confidence high · +10/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only asked for the delivery location but failed to revalidate product, quantity, or timeline after the customer raised an objection.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent did not provide a price, commit to a timeline for a quote, or attempt to close a sale, instead agreeing to a passive follow-up.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
objection
The customer raised 2 objections
you did not answer:
price send_price_will_think
your rates are always a little higher than the market. So a deal could never be made.
next time if there's anything, I can directly take a query from you, the rate.
did well
Opener acknowledges platform submission
Sir, you had registered your account on our platform, I had called regarding that.
No unnecessary re-pitching
So sir, ours has now opened in Ghaziabad as well, we have a stockyard there.
Summary
The customer, who had registered previously, immediately raised an objection about JSW's prices being historically higher than the market. The agent countered by mentioning a new, closer stockyard in Ghaziabad but failed to validate any specific requirement or perform discovery. The call ended with the customer deferring any business to a future time and the agent agreeing to share contact details via WhatsApp.
Coaching
When a customer raises a historical price objection, first re-validate their specific requirement (product, quantity) to anchor the conversation, then use the new Ghaziabad stockyard to build a fresh, competitive landed-cost proposal.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had registered your account on our platform, I had called regarding that. The agent correctly opened by referencing the customer's prior activity on the platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
The agent only asked for the delivery location but failed to revalidate product, quantity, or timeline after the customer raised an objection. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not provide a price, commit to a timeline for a quote, or attempt to close a sale, instead agreeing to a passive follow-up. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So sir, ours has now opened in Ghaziabad as well, we have a stockyard there. The agent avoided a generic re-pitch and instead offered a single, relevant new piece of information (the Ghaziabad stockyard) to counter the customer's objection. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | your rates are always a little higher than the market. So a deal could never be made. |
Okay, so where for delivery, where do you look, sir? ... So sir, ours has now opened in Ghaziabad as well, we have a stockyard there. |
| send_price_will_think | mishandled | next time if there's anything, I can directly take a query from you, the rate. |
Yes, that will be good, sir. So I will WhatsApp you on this, you can check. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.668 | 28.2s | 14.0s | 39.8s | 11.0s | 323.4 | 0 | 11 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हेलो
agent
1.6s
Hello
हेलो
customer
2.6s
Hello
हेलो
agent
3.4s
Is this Rajat ji speaking?
रजत जी बात कर रहे हैं?
customer
4.5s
Yes.
हांजी।
agent
5.1s
Rajat ji, this is Abhishek Gupta speaking, from JSW One MSME.
रजत जी, अभिषेक गुप्ता बात कर रहा था मैं, JSW One MSME से।
customer
8.4s
Yes.
हांजी।
agent
9.0s
Sir, you had registered your account on our platform, I had called regarding that. Are you looking for something, do you have any requirement, sir?
सर आपने आपका account registered किया था हमारे platform पे, उसी के regarding call किया था। कुछ देख रहे हैं, requirement है सर कुछ?
customer
13.4s
I had done it earlier, man.
पहले करा था यार।
agent
14.6s
Yes, regarding that...
जी, उसी के regarding...
customer
15.3s
Requirements keep coming, man, but your rates are always a little higher than the market. So a deal could never be made.
Requirement तो आती रहती है यार, वो but आपके rate हमेशा ना थोड़े ज्यादा होते हैं market से। तो इसलिए कभी बात बन नहीं पाई।
agent
19.7s
Okay, so where for delivery, where do you look, sir? Where does your product go?
अच्छा, तो कहां delivery पे कहां पे देखते सर आपका product कहां जाता है?
customer
22.1s
Faridabad.
फरीदाबाद।
agent
22.7s
Faridabad. Okay. So sir, ours has now opened in Ghaziabad as well, we have a stockyard there. So there too, all the HR running sizes that are available, you will get all of them there.
फरीदाबाद। Okay. तो सर हमारा अभी यहां पे गाजियाबाद पे भी open हो गया है, stockyard है वहां पे हमारा। तो वहां पे भी अब सारे जितने भी HR running sizes available है ना, वो वहां पे सब मिल जाएगा आपको।
agent
30.2s
So if you have any such requirement, if it's coming up, then let me know and we can check once.
तो ऐसा कुछ अगर requirement हो आपके पास, अभी आने वाला हो, तो मुझे बताइएगा तो एक बार हम check कर सकते हैं।
customer
34.2s
So you... is this your personal number?
तो आप मेरेको, ये आपका personal number है?
agent
36.1s
No, this is not personal. I will send you a 'hi' on WhatsApp from my personal number.
नहीं, ये personal नहीं है। मैं आपको personal से WhatsApp पे hi कर देता हूं।
customer
38.4s
Yes, do it from that so that next time if there's anything, I can directly take a query from you, the rate.
हां, मेरेको उससे कर दो ताकि next time कुछ हो, मैं आपसे direct एक बार query ले लूंगा, rate।
agent
41.9s
Yes, that will be good, sir. So I will WhatsApp you on this, you can check.
हां, वो सही रहेगा सर। तो मैं आपको इसी पे WhatsApp कर देता हूं, आप check कर लेना।
customer
44.4s
Yes, do it on this. Okay, okay.
हां, इसपे कर दो। ठीक है, ठीक है।
agent
45.9s
Okay, okay Rajat ji.
Okay, okay रजत जी।
customer
47.2s
Thank you.