Call 34972178358689660 2026-07-09 · Abhishek Gupta · 1:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | customer_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise and chatter, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.32
confidence high · +2/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not attempt to revalidate any of the five required fields from the original enquiry.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent did not ask any of the required discovery questions; the call ended before this stage was reached.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended before any discussion of price, stock, or timeline for closure could occur.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Sir, you had registered your account on our platform some time ago, so I have made a follow-up call regarding that.
No unnecessary re-pitching
Shubham ji, this is Abhishek Gupta calling from the JSW One platform.
Summary
The agent followed up on a past platform registration. The customer inquired about a specific product (JSW Endura Plus, 0.50mm sheet). The call ended abruptly after the agent confirmed the product, before any requirement details were validated or discovery questions were asked.
Coaching
After confirming the customer's product, immediately pivot to revalidating their requirement details to regain control of the call structure.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had registered your account on our platform some time ago, so I have made a follow-up call regarding that. Agent correctly referenced the customer's prior activity on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not attempt to revalidate any of the five required fields from the original enquiry. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions; the call ended before this stage was reached. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any discussion of price, stock, or timeline for closure could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Shubham ji, this is Abhishek Gupta calling from the JSW One platform. Agent correctly avoided re-pitching the portfolio and simply referenced the platform context. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.616 | 13.8s | 8.6s | 74.6s | 8.1s | 339.1 | 0 | 8 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.8s
Hello?
हेलो?
agent
3.6s
Yes.
हां जी।
agent
4.4s
Is this Shubham ji speaking?
शुभम जी बात कर रहे हैं?
customer
5.6s
Yes.
हां जी।
agent
6.1s
Shubham ji, this is Abhishek Gupta calling from the JSW One platform.
शुभम जी, अभिषेक गुप्ता बात कर रहा था मैं JSW One प्लेटफार्म से।
customer
9.1s
Yes yes, tell me brother, tell me.
हां हां, बताइए भैया, बताइए।
agent
10.2s
Yes sir, how are you?
जी सर, कैसे हैं आप?
customer
11.3s
Very good, brother.
बहुत बढ़िया भैया।
agent
12.4s
Sir, you had registered your account on our platform some time ago, so I have made a follow-up call regarding that. Some requirement or something was generated at that time but it wasn't closed. So, do we have any requirement now, sir? Are we looking for anything at this time?
सर आपने ये कुछ टाइम पहले आपका अकाउंट रजिस्टर किया था जब हमारे प्लेटफार्म पे, तो उसी के रिगार्डिंग मैंने फॉलो-अप कॉल लिया है। कुछ रिक्वायरमेंट वगेरा उस समय जनरेट हुआ था बट क्लोज नहीं हुआ। तो अभी कुछ है अपने पास रिक्वायरमेंट सर? इस समय कुछ देख रहे हैं हम लोग?
customer
21.2s
Uh, in JSW, do you also look at profiles and such?
अह JSW में प्रोफाइल वगेरा का भी आप देखते हो आप?
agent
24.3s
What thing?
क्या चीज?
customer
25.0s
Of profiles and such?
प्रोफाइल वगेरा का?
agent
25.9s
Yes.
हां जी।
customer
26.7s
JSW Endura Plus, brother?
JSW Endura Plus भैया?
agent
28.1s
Yes.
हां जी।
customer
28.9s
Is it the sheet one, brother, of 0.50?
चादर की वाली है भैया, point five zero की?