Call 34972178454857640 2026-07-20 · dhruv · 2:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_Integrated_Click_Jul26 | Call_back_later | full conversation 35 turns, clean transcript (0% inaudible) | Gujarati | 35 | supply_led (campaign_name:low) |
Audio: clear: There is background chatter from other sales agents, but the main speakers are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +4/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced themself but did not ask for permission to speak, jumping directly to a question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook and instead opened with a direct qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had just placed an order.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
AGENT: Sir, any steel requirement right now?
Closure with next step
AGENT: Done sir, I will wait for your call, sir.
Summary
The agent contacted a construction company that had just placed a large (16 lakh) steel order that same day. The customer was very receptive and expressed regret at not having the agent's number sooner. The call ended positively, with the agent sharing contact details and the customer promising to provide the next opportunity from their ~50 lakh annual business.
Coaching
You missed a 16 lakh rupee order by skipping the opening and hook; follow the structure to build value before asking for the requirement, as it could have won you this business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Sir, I am speaking from JSW One, Jindal Steel Works Mumbai. ... Sir, any steel requirement right now? The agent introduced themself but did not ask for permission to speak, jumping directly to a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Sir, any steel requirement right now? The agent did not deliver a hook and instead opened with a direct qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had just placed an order. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the conversation shifted to securing the next opportunity. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Sir, any steel requirement right now? The agent successfully asked if a current requirement existed, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: Done sir, I will wait for your call, sir. A clear next step was established: the agent sent contact details and will wait for the customer's call for the next requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.599 | 39.5s | 26.4s | 79.1s | 11.8s | 279.5 | 0 | 19 | 16 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello. Speak.
હેલો. બોલો.
agent
2.0s
Shri Kodiyar Constructions?
શ્રી કોડિયાર કન્સ્ટ્રક્શન?
customer
2.9s
Yes, speak.
હા બોલો.
agent
3.4s
Sir, I am speaking from JSW One, Jindal Steel Works Mumbai.
સર, JSW One થી વાત કરું છું, જિંદાલ સ્ટીલ વર્ક્સ મુંબઈ.
customer
5.5s
Speak, sir.
બોલોને સાહેબ.
agent
6.1s
Sir, any steel requirement right now?
સાહેબજી, કઈ steel requirement માં અત્યારે?
customer
7.7s
The order was just placed. The order was placed just today.
સતરો જ order નખાઈ ગયો. આજે જ નખાયો order.
agent
10.1s
Oh!
અરે!
customer
10.5s
It was placed just today. So, I didn't have your contact number, otherwise I was getting calls in between.
આજે જ નખાઈ ગયો પછી હો. એટલે તમારો સંપર્ક નંબર હતો નહિ ને તો વચ્ચે ફોન આવતો હતો.
agent
15.0s
Right, right. Right, yes.
Right, right. Right, હા.
customer
16.0s
But I didn't have the number and I really waited a lot.
પણ નંબર મારી પાસે હતો નહિ ને ખરેખર ઘણી મેં રાહ જોઈ.
agent
18.6s
Oh man.
અરે યાર.
customer
19.2s
Now, I had a requirement, so what to say, those sirs were in a hurry.
હવે મારી requirement હતી એટલે શું કે પેલા સાહેબો ઉતાવળ કરતા હતા.
agent
22.0s
Correct, correct, correct.
customer
22.9s
So, I bought material worth sixteen lakh rupees today.
એટલે સોળ લાખ રૂપિયાનો માલ લીધો આજે.
agent
24.7s
Oh God, God. I'll do one thing, for you sir, for future references, I am sending you a WhatsApp from my personal number.
અરે ભગવાન, ભગવાન. એક કામ કરું, તમને છે ને સાહેબ, for future references ને, હું તમને મારા personal number થી WhatsApp નાખું છું.
agent
32.0s
You save that number, my name is JSW Dhruv Sharma. You save it under that name.
તમે એ નંબર JSW ધ્રુવ શર્મા નામ છે મારું. તમે એ નામ પર save કરી રાખજો.
customer
36.5s
And... what name did you say?
અને... શું નામ કહ્યું?
agent
38.0s
Dhruv, Dhruv Sharma. D H R U V. Dhruv Sharma.
ધ્રુવ, ધ્રુવ શર્મા. D H R U V. ધ્રુવ શર્મા.
customer
39.5s
Dhruv, Dhruv Sharma.
ધ્રુવ, ધ્રુવ શર્મા.
agent
40.5s
Okay sir. I have sent a WhatsApp. This is our number on WhatsApp, right sir?
હો સાહેબ. મેં WhatsApp નાખ્યું છે. આજ નંબર છે ને સાહેબ આપડો WhatsApp ઉપર?
customer
43.0s
Yes yes yes, this is the number.
હા હા હા, આજ નંબર છે.
agent
44.0s
Yes, in that I have given you our official mail ID and my contact number and everything. You save it accordingly, sir.
હા, મેં એમાં તમને અમારી official mail ID ને મારો contact number ને બધું આપી દીધું છે. તમે એ પ્રમાણે save કરી લ્યો સાહેબ.
agent
48.5s
The last digits of my number will be 42009.
છેલ્લે 42009 હશે મારો નંબર.
agent
50.0s
And if there is anything, sir, please just send me a WhatsApp, we will do it, sir. We will arrange it somehow.
અને કાંઈ પણ હોય ને સાહેબ, તમે please મને ખાલી એક WhatsApp નાખજો, આપણે કરીએ સાહેબ. કઈ ને કઈ કરીને arrange કરી આપશું.
customer
53.5s
I will tell you, okay, that's it.
હું કઉં તમને, ચાલો બસ.
agent
55.0s
Done sir, done.
Done સાહેબ, done.
customer
55.8s
This time, your turn is confirmed.
આ વખતે તમારી વારી પાકી.
agent
56.8s
Done sir, I will wait for your call, sir.
Done સાહેબ, હું wait કરીશ સાહેબ તમારા call નો.
customer
57.8s
Annually, per year, if not, there is business of around fifty lakhs.
વાર્ષિક, વર્ષે લગભગ નહિ ને તો પચાસેક લાખના આસપાસનું તો હોય જ કારી.
agent
61.0s
Understood, understood. No no, we will do it, sir. Whatever you feel is needed, we will arrange it somehow.
Understood, understood. ના ના, કરશું સાહેબ આપણે. તમને જે લાગતું હશે ને, કઈ ને કઈ કરીને arrange કરશું આપણે.
customer
64.5s
Okay okay, we'll talk.
સારું સારું, વાત કરી હો.
agent
65.5s
Done sir.
Done સાહેબ.
customer
66.0s
Okay.
agent
66.5s
Okay, okay. Thank you.