Call 34972178462415590 2026-07-21 · Rohit Mishra · 0:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_Integrated_Click_Jul26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | English | 9 | supply_led (campaign_name:low) |
Audio: clear: There is some background noise from the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themselves and the customer but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent moved directly from the opener to a discovery question without delivering a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked one discovery question to identify the customer's business type.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 84% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
So any sort of uh like ongoing demand or ongoing uh deals going on?
Summary
The agent contacted a lead from a construction company, confirming their business type. The agent then asked about ongoing demand, but the customer seemed confused by the question ('For?'), and the call ended abruptly without any clear outcome or next step.
Coaching
You need to state the reason for your call upfront with a clear hook, as jumping straight to questions can confuse the customer, which led to them asking 'For?'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themselves and the customer but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent moved directly from the opener to a discovery question without delivering a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Uh so you are basically into contract? The agent only asked one discovery question to identify the customer's business type. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent could pitch any USPs. |
| SL5 Qualify | 2 | pass | – | 2.0 | So any sort of uh like ongoing demand or ongoing uh deals going on? The agent asked about current requirements, fulfilling the intent of the step, though the question's vagueness led to customer confusion. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended before any next steps could be discussed or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.836 heavy | 12.7s | 2.5s | 23.8s | 5.7s | 203.1 | 0 | 5 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.5s
Yes, Prithviraj?
customer
1.8s
Yes.
agent
3.0s
Yes, good afternoon, sir.
customer
4.2s
Good afternoon.
agent
5.3s
Uh Rohit this side from JSW One. So your company is Adhya Construction. Uh so you are basically into contract?
customer
11.3s
Yes, we are into contracting.
agent
12.9s
Okay, okay. So any sort of uh like ongoing demand or ongoing uh deals going on?
customer
17.8s
For?
agent
19.2s
Okay.