Call 34972178453819510 2026-07-20 · dhruv · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_M1_3Reg_No_Opp_Jul26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | new_registration (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: Stainless Steel
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.48
confidence high · +8/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No deep discovery questions were asked; the call ended before this stage was reached.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While an MS requirement was hinted at ('MS में भी लगता है सर'), the agent did not capture any specs or schedule a callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, scheduled callback, or platform walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Panchal sir, this is Dhruv speaking from JSW One MSME.
Summary
The agent called a new registrant, Om Industries. The customer stated their primary requirement is for Stainless Steel (SS), which the agent correctly identified JSW One does not supply. The customer then mentioned they also use Mild Steel (MS), but the call ended before the agent could explore this opportunity further.
Coaching
When a customer mentions a secondary requirement you can fulfill (like MS), you must pivot immediately to discovery on that product instead of letting the call end.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Panchal sir, this is Dhruv speaking from JSW One MSME. The agent provided a standard professional opening, identifying himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the company name but did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No deep discovery questions were asked; the call ended before this stage was reached. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's value propositions like transparent pricing or test certificates. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
While an MS requirement was hinted at ('MS में भी लगता है सर'), the agent did not capture any specs or schedule a callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, scheduled callback, or platform walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.695 | 16.4s | 7.2s | 50.4s | 4.0s | 267.1 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
agent
1.1s
Om Industries?
customer
2.1s
Yes.
हां।
agent
2.8s
Panchal sir, this is Dhruv speaking from JSW One MSME.
पंचल सर, ध्रुव बात कर रहा था JSW One MSME से।
customer
5.7s
Speak.
बोलिए।
agent
6.6s
Uh sir, I called you for this, so as to understand if you have any requirement in sheet metal etc.?
अह सर मैंने इसके लिए कॉल किया था आपको so as to understand की कुछ requirement है सर sheet metal वगेरा में आपको?
customer
11.3s
In SS, Jindal's sheet is used, sir.
SS में Jindal का sheet लगता है सर।
agent
13.6s
Okay.
अच्छा।
customer
14.6s
Where are you from?
कहां से आप?
agent
15.2s
Is your requirement only in stainless steel or do you also take something in MS material, sir?
आपको थोड़ा requirement stainless steel में ही है या MS material में भी आप कुछ लेते हैं सर?
customer
19.3s
Sir, it's mostly in stainless steel.
सर stainless steel में ही ज्यादा है।
agent
21.0s
Okay. No sir, actually we are not dealing in stainless steel, sir. But uh
अच्छा। नहीं सर, actually stainless steel में तो हम नहीं कर रहे हैं सर। But uh
customer
24.0s
It's also used in MS, sir.
MS में भी लगता है सर।
agent
25.0s
Okay. No, we majorly deal in MS, sir.
अच्छा। नहीं हम MS में majorly करते हैं सर।
customer
26.8s
Thank you.
agent
27.7s
Okay.