Call 34972178290324630 2026-07-01 · dhruv · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_M1_3Reg_No_Opp_Jul26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:medium) |
Audio: noisy: Background chatter/crosstalk is present on the agent's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.60
confidence high · +0/−10
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the required discovery questions; the customer shut down the call before this could happen.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement, but when the customer said no, they did not attempt to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, I was calling from JSW One MSME. ... sir you had registered on our portal.
Summary
The agent contacted a newly registered lead. The customer immediately and repeatedly denied having any current or future requirement for steel. The agent's attempts to probe were unsuccessful, and the call ended quickly without any information being gathered or next steps established.
Coaching
When a customer who registered denies any need, try to understand their original intent by asking what they were looking for on the portal, instead of ending the call immediately.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I was calling from JSW One MSME. ... sir you had registered on our portal. The agent correctly identified themselves and the reason for the call (portal registration). |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Kishan Singh ji? The agent only verified the customer's name and failed to ask about company, procurement city, or decision-making role. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions; the customer shut down the call before this could happen. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Are you looking for any requirement in steel, sir? The agent asked about a current requirement, but when the customer said no, they did not attempt to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir. Okay. The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.632 | 15.6s | 9.1s | 45.3s | 3.8s | 234.6 | 0 | 9 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
हेलो।
agent
2.5s
Hello?
हेलो?
customer
3.1s
Yes.
हां।
agent
3.7s
Kishan Singh ji?
किशन सिंह जी?
customer
4.8s
Yes, tell me.
हां, बोलिए।
agent
5.5s
Sir, I was calling from JSW One MSME.
सर, JSW One MSME से बात कर रहा था मैं।
customer
8.3s
From where?
कैसे?
agent
9.0s
JSW One MSME, Jindal Steel Works.
customer
11.5s
Yes, tell me.
हां, बोलो ना।
agent
12.5s
Uh, sir you had registered on our portal. Are you looking for any requirement in steel, sir?
अह, सर आपने हमारे पोर्टल पे रजिस्टर किया था। आप कुछ steel में requirement देख रहे हैं सर?
customer
16.9s
No no, I am not looking for any such requirement.
नहीं नहीं, ऐसा कोई requirement नहीं देख रहा हूं।
agent
19.6s
Okay, no you had registered on our portal, that's why I am asking you.
अच्छा, नहीं आपने रजिस्टर किया था ना हमारे पोर्टल पे, इसके लिए पूछ रहा हूं मैं आपसे।
customer
23.8s
No no no, there is no such requirement.
नहीं नहीं नहीं, ऐसा कुछ नहीं requirement है।
agent
26.0s
Okay, so do you have a requirement for steel?
अच्छा, तो आपको steel का requirement रहता है?
customer
28.1s
No no, there is no requirement for steel or anything.
नहीं नहीं, ऐसा steel वगेरा कुछ requirement नहीं है।
agent
30.8s
Okay sir.
ठीक है सर।
agent
32.8s
Okay.