Call 34972178290315280 2026-07-01 · dhruv · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_M1_3Reg_No_Opp_Jul26 | No_requirement | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | new_registration (campaign_name:medium) |
Audio: clear: There is some background noise and chatter on the agent's side, but it does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +40/−4
from 24 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not attempt any discovery after the customer stated they had no requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not schedule a specific callback date after the customer stated no current need.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a newly registered user who immediately stated they had no current requirement. The agent did not attempt any discovery or profile building. The customer confirmed they had registered and would be in touch if a need arose, then ended the call.
Coaching
When a customer says they have 'no requirement', you must still attempt discovery to build their profile for future business instead of ending the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Is there any requirement, sir? The agent opened with a direct sales question instead of a warm welcome to build rapport. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not attempt any discovery after the customer stated they had no requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's benefits were not explained; the agent only confirmed the call was about the registration. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | If something comes up, please let me know. The agent did not schedule a specific callback date after the customer stated no current need. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a scheduled walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.381 | 9.8s | 15.9s | 36.3s | 2.3s | 263.3 | 0 | 9 | 12 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello.
हेलो।
agent
2.0s
Hello.
हेलो।
customer
2.8s
Yes, Jalaan.
हां, जलान।
agent
3.8s
Sir, I am speaking from JSW.
सर, JSW से बात कर रहा हूं।
customer
5.5s
Yes, tell me.
हां बोलो।
agent
6.8s
Is there any requirement, sir?
कुछ requirement है सर?
customer
8.8s
For now, there is no requirement.
फिलहाल तो कोई requirement नहीं।
agent
11.5s
Okay sir. If something comes up, please let me know.
ठीक है सर। कुछ आता है तो प्लीज बताइएगा।
customer
13.8s
Okay.
customer
14.7s
Okay. Who is speaking?
Okay. कौन बोल रहा है?
agent
16.2s
JSW One MSME, Jindal Steel Works, Mumbai.
customer
18.5s
Yes yes yes yes. JSW One. Correct, correct, correct.
हां हां हां हां। JSW One. Correct, correct, correct.
customer
21.8s
I'll save the number.
मैं save कर लेता हूं नंबर।
customer
23.2s
I'll save the number.
मैं save कर लेता हूं नंबर।
agent
24.4s
Okay, sir.
ठीक है सर।
customer
25.0s
I have done the registration. I have done the registration.
मैंने registration तो किया है। मैंने registration तो किया है।
agent
27.0s
Yes sir, the call was for this reason.
जी सर, इसी के लिए कॉल आया आपको।
customer
28.5s
Thank you, thank you, thank you. I will do it.
Thank you, thank you, thank you. मैं करता हूं।
agent
30.8s
Absolutely sir, absolutely.
बिलकुल सर, बिलकुल।
customer
31.5s
Okay. Thank you. Bye.
agent
33.5s
Yeah.