{
  "ucid": "34972178971597883",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 12:49:38",
  "end_time": "2026-09-18 12:50:29",
  "duration_sec": 51,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa648c0f86dac175303ae14f08522427b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1414,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971597883__DIAa648c0f86dac175303ae14f08522427b.mp3",
  "audio_bytes": 115344,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 38.448,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Hello   (हेलो)\n[3s] AGENT: Hello   (हेलो)\n[4s] CUSTOMER: Hello   (हेलो)\n[5s] AGENT: Hello sir, your voice is not audible.   (हेलो सर आपका आवाज नहीं आ रहा है)\n[6s] CUSTOMER: Yes ma'am, is the voice not coming now?   (हांजी मैम आवाज नहीं आ रहा है अभी?)\n[8s] AGENT: Am I speaking with Yes Enterprises?   (Yes Enterprises में बात हो रहा है?)\n[10s] CUSTOMER: Yes, speaking.   (हां बोल रहे हैं)\n[11s] AGENT: Sir, this is Anukriti calling from JSW. I wanted to know if you have any requirement for CR.   (सर अनुकृति बात कर रही हूं JSW से कुछ CR में रिक्वायरमेंट है क्या जानना था)\n[14s] CUSTOMER: For what?   (किसकी?)\n[15s] AGENT: In CR, CR sheet.   (CR में CR sheet)\n[16s] CUSTOMER: No no no, there is no requirement right now.   (नहीं नहीं नहीं अभी कोई रिक्वायरमेंट नहीं)\n[18s] AGENT: Okay.   (ओके)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: The customer's audio is very distorted and muffled, making their speech difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must open with a value proposition or hook before asking for a requirement; going straight to the ask invites a quick 'no' and ends the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted Yes Enterprises to inquire about CR sheet requirements. The customer immediately stated they had no current need. The agent accepted this and ended the call without attempting discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook and went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately stated they had no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I wanted to know if you have any requirement for CR.\", \"comment\": \"Agent successfully asked for a requirement, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with \\\"Okay\\\" after the customer stated no requirement; no next step was proposed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must open with a value proposition or hook before asking for a requirement; going straight to the ask invites a quick 'no' and ends the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted Yes Enterprises to inquire about CR sheet requirements. The customer immediately stated they had no current need. The agent accepted this and ended the call without attempting discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 27069,
  "input_tokens": 2836,
  "output_tokens": 646,
  "created_at": "2026-09-25 11:56:54",
  "sentiment": "negative",
  "sentiment_score": -0.624,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 14,
  "lex_hits": 6,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.612,
  "agent_talk_sec": 8.5,
  "customer_talk_sec": 5.4,
  "dead_air_sec": 37.1,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 268.2,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 38,
  "words_customer": 23,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178971597883",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.31,
      "end_s": 1.01,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178971597883",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.57,
      "end_s": 2.07,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178971597883",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 3.0,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178971597883",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.6,
      "end_s": 4.0,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178971597883",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.53,
      "end_s": 6.1,
      "text_en": "Hello sir, your voice is not audible.",
      "text_native": "हेलो सर आपका आवाज नहीं आ रहा है"
    },
    {
      "ucid": "34972178971597883",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.47,
      "end_s": 7.97,
      "text_en": "Yes ma'am, is the voice not coming now?",
      "text_native": "हांजी मैम आवाज नहीं आ रहा है अभी?"
    },
    {
      "ucid": "34972178971597883",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 9.78,
      "text_en": "Am I speaking with Yes Enterprises?",
      "text_native": "Yes Enterprises में बात हो रहा है?"
    },
    {
      "ucid": "34972178971597883",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.1,
      "end_s": 10.9,
      "text_en": "Yes, speaking.",
      "text_native": "हां बोल रहे हैं"
    },
    {
      "ucid": "34972178971597883",
      "idx": 8,
      "speaker": "agent",
      "start_s": 11.18,
      "end_s": 14.0,
      "text_en": "Sir, this is Anukriti calling from JSW. I wanted to know if you have any requirement for CR.",
      "text_native": "सर अनुकृति बात कर रही हूं JSW से कुछ CR में रिक्वायरमेंट है क्या जानना था"
    },
    {
      "ucid": "34972178971597883",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 14.78,
      "text_en": "For what?",
      "text_native": "किसकी?"
    },
    {
      "ucid": "34972178971597883",
      "idx": 10,
      "speaker": "agent",
      "start_s": 14.98,
      "end_s": 16.0,
      "text_en": "In CR, CR sheet.",
      "text_native": "CR में CR sheet"
    },
    {
      "ucid": "34972178971597883",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 17.8,
      "text_en": "No no no, there is no requirement right now.",
      "text_native": "नहीं नहीं नहीं अभी कोई रिक्वायरमेंट नहीं"
    },
    {
      "ucid": "34972178971597883",
      "idx": 12,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 18.4,
      "text_en": "Okay.",
      "text_native": "ओके"
    }
  ],
  "steps": [
    {
      "ucid": "34972178971597883",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak or if it was a good time to talk."
    },
    {
      "ucid": "34972178971597883",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook and went straight to asking for a requirement."
    },
    {
      "ucid": "34972178971597883",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately stated they had no requirement."
    },
    {
      "ucid": "34972178971597883",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "34972178971597883",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I wanted to know if you have any requirement for CR.",
      "comment": "Agent successfully asked for a requirement, which the customer denied."
    },
    {
      "ucid": "34972178971597883",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with \"Okay\" after the customer stated no requirement; no next step was proposed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}