Call 34972178971587572 2026-09-18 · Ronak Mehta · 2:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 31 turns, clean transcript (0% inaudible) | Hindi | 31 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer required 150-200kg baby coils, which the agent stated they would need to check for availability: "200 kilo ka check karna padega sir yeh toh."
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
agent did not ask for permission to speak, jumping directly to a requirement check.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
agent did not deliver a hook and instead opened by asking for a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
agent asked zero discovery questions and went straight into qualifying the immediate need.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
In what what dimensions? What will be the thickness?
Summary
The agent opened by asking for a requirement. The customer confirmed a need for 20 tons of 1.5mm x 45mm CR slit coils, with a specific constraint of 150-200kg per baby coil. The agent noted they would have to check for the availability of this specific coil weight. The call ended with the customer promising to call back in 30 minutes.
Coaching
You skipped the critical opening steps of asking for permission, delivering a hook, and conducting discovery. Always follow the pitch structure before jumping into a customer's requirement to build rapport and uncover larger opportunities.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, Yash ji, good afternoon, this is Gaurav speaking from JSW One. Do you have any requirement right now for GP sheets or CR sheets? agent did not ask for permission to speak, jumping directly to a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
agent did not deliver a hook and instead opened by asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
agent asked zero discovery questions and went straight into qualifying the immediate need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
no USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | In what what dimensions? What will be the thickness? agent successfully captured the core requirement details (thickness, width, quantity) after the customer stated a need. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
agent did not propose a next step, but passively accepted the customer's offer to call back. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.617 | 32.4s | 20.1s | 96.5s | 5.8s | 311.1 | 0 | 16 | 15 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.1s
Hello, Yash ji, good afternoon, this is Gaurav speaking from JSW One. Do you have any requirement right now for GP sheets or CR sheets?
Hello, Yash ji, good afternoon, Gaurav baat kar raha hu JSW One se. Kuch requirement aa rahi hai aapko abhi GP sheets mein ya CR sheets mein?
customer
11.2s
I have a requirement for CR sheets, sir.
CR sheets mein requirement hai sir meri.
agent
13.0s
In CR sheets, what?
CR sheets mein kya?
customer
14.3s
Yes.
Ji.
agent
15.1s
Yes. In what what dimensions? What will be the thickness?
Ji. Kitna kitna dimensions mein? Thickness kya rahega?
customer
17.6s
Sir, in 1.5 thickness, I need a 45 mm slit coil.
Sir 1.5 thickness mein 45 mm slit coil chahiye.
agent
20.8s
In 1.5 mm, how much... will the width be 1250?
1.5 mm mein kitna 1250 rahegi width?
customer
23.2s
Get me a slit coil made.
Slit coil banwa dijiye mujhe.
agent
25.3s
Slit coil?
customer
26.2s
Yes.
Ji.
agent
27.3s
So what will be its dimension? What will be the width of the slit coil?
Toh kitna dimension kya rahega uska? Width kitna rahega slit coil ka?
customer
29.9s
45 mm.
agent
31.2s
How much?
Kitna?
customer
31.9s
45 mm.
agent
33.2s
45 mm.
customer
34.4s
Yes.
Haan.
agent
35.2s
Okay. And how many tons of this coil do you need?
Theek hai. Aur kitna ton ki coil chahiye aapko yeh?
customer
37.5s
Uh, give me 20 tons of material and the coil's... it can be that its... its weight, of one coil, should be approx 150 to 200 kilos.
Uh, mujhe 20 ton maal de dijiye aur coil ki ho sakte hain jo woh ho weight uska ek coil ka approx 150 se 200 kilo.
agent
44.2s
I didn't I didn't understand. You need a slit coil, correct? So you need this in 1.5 mm with a 45 mm width, right?
Samjha samjha nahi mujhe. Aapko slit coil chahiye, barabar? Toh aapko yeh 1.5 mm mein 45 mm ki width mein chahiye na aapko?
customer
49.2s
Yes.
Ji.
agent
50.0s
Okay. And you were saying something further.
Okay. Aur kuch aage kuch bol rahe the.
customer
51.8s
The weight of one coil should be at most, but it should be, what do you call it, up to 200 kilos only.
Ek coil ka weight bas zyada se zyada lekin ho kya kehte hain aapka 200 kilo tak hi.
agent
55.3s
Okay, okay.
customer
56.6s
Yes.
Ji.
agent
57.6s
Okay. So so 200... 200 kilos?
Theek hai. Toh toh 200 200 kilo?
customer
59.6s
Yes.
Ji.
agent
60.4s
I will have to check for 200 kilos, sir. And in total, how much material... how much... how many... how much material do you need in total, by the way?
200 kilo ka check karna padega sir yeh toh. Aur total isme kitna maal kitna kitne kitne total kitna chahiye aapko maal vaise?
customer
65.0s
20 tons.
20 ton.
agent
66.0s
20 tons. And the weight of one coil should be 200 kilos.
20 ton. Aur ek coil ka vajan 200 kilo chahiye.
customer
68.8s
Yes. I will call you back now, sir, in half an hour.
Ji. Main aapko abhi sir abhi aadhe ghante mein call back karta hu.
agent
71.4s
That will work. Okay.
Chalegega. Okay.