{
  "ucid": "34972178971587572",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 12:47:55",
  "end_time": "2026-09-18 12:50:24",
  "duration_sec": 149,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4f7a56aa162f2dad2b0ebbb69dd6eb1d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1415,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971587572__DIA4f7a56aa162f2dad2b0ebbb69dd6eb1d.mp3",
  "audio_bytes": 365256,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 121.752,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello, Yash ji, good afternoon, this is Gaurav speaking from JSW One. Do you have any requirement right now for GP sheets or CR sheets?   (Hello, Yash ji, good afternoon, Gaurav baat kar raha hu JSW One se. Kuch requirement aa rahi hai aapko abhi GP sheets mein ya CR sheets mein?)\n[11s] CUSTOMER: I have a requirement for CR sheets, sir.   (CR sheets mein requirement hai sir meri.)\n[13s] AGENT: In CR sheets, what?   (CR sheets mein kya?)\n[14s] CUSTOMER: Yes.   (Ji.)\n[15s] AGENT: Yes. In what what dimensions? What will be the thickness?   (Ji. Kitna kitna dimensions mein? Thickness kya rahega?)\n[18s] CUSTOMER: Sir, in 1.5 thickness, I need a 45 mm slit coil.   (Sir 1.5 thickness mein 45 mm slit coil chahiye.)\n[21s] AGENT: In 1.5 mm, how much... will the width be 1250?   (1.5 mm mein kitna 1250 rahegi width?)\n[23s] CUSTOMER: Get me a slit coil made.   (Slit coil banwa dijiye mujhe.)\n[25s] AGENT: Slit coil?\n[26s] CUSTOMER: Yes.   (Ji.)\n[27s] AGENT: So what will be its dimension? What will be the width of the slit coil?   (Toh kitna dimension kya rahega uska? Width kitna rahega slit coil ka?)\n[30s] CUSTOMER: 45 mm.\n[31s] AGENT: How much?   (Kitna?)\n[32s] CUSTOMER: 45 mm.\n[33s] AGENT: 45 mm.\n[34s] CUSTOMER: Yes.   (Haan.)\n[35s] AGENT: Okay. And how many tons of this coil do you need?   (Theek hai. Aur kitna ton ki coil chahiye aapko yeh?)\n[38s] CUSTOMER: Uh, give me 20 tons of material and the coil's... it can be that its... its weight, of one coil, should be approx 150 to 200 kilos.   (Uh, mujhe 20 ton maal de dijiye aur coil ki ho sakte hain jo woh ho weight uska ek coil ka approx 150 se 200 kilo.)\n[44s] AGENT: I didn't I didn't understand. You need a slit coil, correct? So you need this in 1.5 mm with a 45 mm width, right?   (Samjha samjha nahi mujhe. Aapko slit coil chahiye, barabar? Toh aapko yeh 1.5 mm mein 45 mm ki width mein chahiye na aapko?)\n[49s] CUSTOMER: Yes.   (Ji.)\n[50s] AGENT: Okay. And you were saying something further.   (Okay. Aur kuch aage kuch bol rahe the.)\n[52s] CUSTOMER: The weight of one coil should be at most, but it should be, what do you call it, up to 200 kilos only.   (Ek coil ka weight bas zyada se zyada lekin ho kya kehte hain aapka 200 kilo tak hi.)\n[55s] AGENT: Okay, okay.\n[57s] CUSTOMER: Yes.   (Ji.)\n[58s] AGENT: Okay. So so 200... 200 kilos?   (Theek hai. Toh toh 200 200 kilo?)\n[60s] CUSTOMER: Yes.   (Ji.)\n[60s] AGENT: I will have to check for 200 kilos, sir. And in total, how much material... how much... how many... how much material do you need in total, by the way?   (200 kilo ka check karna padega sir yeh toh. Aur total isme kitna maal kitna kitne kitne total kitna chahiye aapko maal vaise?)\n[65s] CUSTOMER: 20 tons.   (20 ton.)\n[66s] AGENT: 20 tons. And the weight of one coil should be 200 kilos.   (20 ton. Aur ek coil ka vajan 200 kilo chahiye.)\n[69s] CUSTOMER: Yes. I will call you back now, sir, in half an hour.   (Ji. Main aapko abhi sir abhi aadhe ghante mein call back karta hu.)\n[71s] AGENT: That will work. Okay.   (Chalegega. Okay.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 31,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "31 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the critical opening steps of asking for permission, delivering a hook, and conducting discovery. Always follow the pitch structure before jumping into a customer's requirement to build rapport and uncover larger opportunities.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer required 150-200kg baby coils, which the agent stated they would need to check for availability: \"200 kilo ka check karna padega sir yeh toh.\"",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent opened by asking for a requirement. The customer confirmed a need for 20 tons of 1.5mm x 45mm CR slit coils, with a specific constraint of 150-200kg per baby coil. The agent noted they would have to check for the availability of this specific coil weight. The call ended with the customer promising to call back in 30 minutes.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, Yash ji, good afternoon, this is Gaurav speaking from JSW One. Do you have any requirement right now for GP sheets or CR sheets?\", \"comment\": \"agent did not ask for permission to speak, jumping directly to a requirement check.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not deliver a hook and instead opened by asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"agent asked zero discovery questions and went straight into qualifying the immediate need.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"no USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"In what what dimensions? What will be the thickness?\", \"comment\": \"agent successfully captured the core requirement details (thickness, width, quantity) after the customer stated a need.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not propose a next step, but passively accepted the customer's offer to call back.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the critical opening steps of asking for permission, delivering a hook, and conducting discovery. Always follow the pitch structure before jumping into a customer's requirement to build rapport and uncover larger opportunities.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer required 150-200kg baby coils, which the agent stated they would need to check for availability: \\\"200 kilo ka check karna padega sir yeh toh.\\\"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent opened by asking for a requirement. The customer confirmed a need for 20 tons of 1.5mm x 45mm CR slit coils, with a specific constraint of 150-200kg per baby coil. The agent noted they would have to check for the availability of this specific coil weight. The call ended with the customer promising to call back in 30 minutes.\"}",
  "error": null,
  "latency_ms": 38646,
  "input_tokens": 3640,
  "output_tokens": 782,
  "created_at": "2026-09-25 11:57:07",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.617,
  "agent_talk_sec": 32.4,
  "customer_talk_sec": 20.1,
  "dead_air_sec": 96.5,
  "longest_monologue_sec": 5.8,
  "agent_wpm": 311.1,
  "interruptions": 0,
  "agent_turns": 16,
  "customer_turns": 15,
  "discovery_qs": 14,
  "words_agent": 168,
  "words_customer": 100,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178971587572",
      "idx": 0,
      "speaker": "agent",
      "start_s": 5.07,
      "end_s": 10.91,
      "text_en": "Hello, Yash ji, good afternoon, this is Gaurav speaking from JSW One. Do you have any requirement right now for GP sheets or CR sheets?",
      "text_native": "Hello, Yash ji, good afternoon, Gaurav baat kar raha hu JSW One se. Kuch requirement aa rahi hai aapko abhi GP sheets mein ya CR sheets mein?"
    },
    {
      "ucid": "34972178971587572",
      "idx": 1,
      "speaker": "customer",
      "start_s": 11.21,
      "end_s": 12.6,
      "text_en": "I have a requirement for CR sheets, sir.",
      "text_native": "CR sheets mein requirement hai sir meri."
    },
    {
      "ucid": "34972178971587572",
      "idx": 2,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 13.87,
      "text_en": "In CR sheets, what?",
      "text_native": "CR sheets mein kya?"
    },
    {
      "ucid": "34972178971587572",
      "idx": 3,
      "speaker": "customer",
      "start_s": 14.3,
      "end_s": 14.57,
      "text_en": "Yes.",
      "text_native": "Ji."
    },
    {
      "ucid": "34972178971587572",
      "idx": 4,
      "speaker": "agent",
      "start_s": 15.07,
      "end_s": 17.2,
      "text_en": "Yes. In what what dimensions? What will be the thickness?",
      "text_native": "Ji. Kitna kitna dimensions mein? Thickness kya rahega?"
    },
    {
      "ucid": "34972178971587572",
      "idx": 5,
      "speaker": "customer",
      "start_s": 17.6,
      "end_s": 20.1,
      "text_en": "Sir, in 1.5 thickness, I need a 45 mm slit coil.",
      "text_native": "Sir 1.5 thickness mein 45 mm slit coil chahiye."
    },
    {
      "ucid": "34972178971587572",
      "idx": 6,
      "speaker": "agent",
      "start_s": 20.8,
      "end_s": 22.8,
      "text_en": "In 1.5 mm, how much... will the width be 1250?",
      "text_native": "1.5 mm mein kitna 1250 rahegi width?"
    },
    {
      "ucid": "34972178971587572",
      "idx": 7,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 24.7,
      "text_en": "Get me a slit coil made.",
      "text_native": "Slit coil banwa dijiye mujhe."
    },
    {
      "ucid": "34972178971587572",
      "idx": 8,
      "speaker": "agent",
      "start_s": 25.3,
      "end_s": 25.9,
      "text_en": "Slit coil?",
      "text_native": "Slit coil?"
    },
    {
      "ucid": "34972178971587572",
      "idx": 9,
      "speaker": "customer",
      "start_s": 26.2,
      "end_s": 26.4,
      "text_en": "Yes.",
      "text_native": "Ji."
    },
    {
      "ucid": "34972178971587572",
      "idx": 10,
      "speaker": "agent",
      "start_s": 27.3,
      "end_s": 29.6,
      "text_en": "So what will be its dimension? What will be the width of the slit coil?",
      "text_native": "Toh kitna dimension kya rahega uska? Width kitna rahega slit coil ka?"
    },
    {
      "ucid": "34972178971587572",
      "idx": 11,
      "speaker": "customer",
      "start_s": 29.9,
      "end_s": 30.7,
      "text_en": "45 mm.",
      "text_native": "45 mm."
    },
    {
      "ucid": "34972178971587572",
      "idx": 12,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 31.6,
      "text_en": "How much?",
      "text_native": "Kitna?"
    },
    {
      "ucid": "34972178971587572",
      "idx": 13,
      "speaker": "customer",
      "start_s": 31.9,
      "end_s": 32.7,
      "text_en": "45 mm.",
      "text_native": "45 mm."
    },
    {
      "ucid": "34972178971587572",
      "idx": 14,
      "speaker": "agent",
      "start_s": 33.2,
      "end_s": 33.9,
      "text_en": "45 mm.",
      "text_native": "45 mm."
    },
    {
      "ucid": "34972178971587572",
      "idx": 15,
      "speaker": "customer",
      "start_s": 34.4,
      "end_s": 34.7,
      "text_en": "Yes.",
      "text_native": "Haan."
    },
    {
      "ucid": "34972178971587572",
      "idx": 16,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 36.8,
      "text_en": "Okay. And how many tons of this coil do you need?",
      "text_native": "Theek hai. Aur kitna ton ki coil chahiye aapko yeh?"
    },
    {
      "ucid": "34972178971587572",
      "idx": 17,
      "speaker": "customer",
      "start_s": 37.5,
      "end_s": 43.2,
      "text_en": "Uh, give me 20 tons of material and the coil's... it can be that its... its weight, of one coil, should be approx 150 to 200 kilos.",
      "text_native": "Uh, mujhe 20 ton maal de dijiye aur coil ki ho sakte hain jo woh ho weight uska ek coil ka approx 150 se 200 kilo."
    },
    {
      "ucid": "34972178971587572",
      "idx": 18,
      "speaker": "agent",
      "start_s": 44.2,
      "end_s": 49.0,
      "text_en": "I didn't I didn't understand. You need a slit coil, correct? So you need this in 1.5 mm with a 45 mm width, right?",
      "text_native": "Samjha samjha nahi mujhe. Aapko slit coil chahiye, barabar? Toh aapko yeh 1.5 mm mein 45 mm ki width mein chahiye na aapko?"
    },
    {
      "ucid": "34972178971587572",
      "idx": 19,
      "speaker": "customer",
      "start_s": 49.2,
      "end_s": 49.5,
      "text_en": "Yes.",
      "text_native": "Ji."
    },
    {
      "ucid": "34972178971587572",
      "idx": 20,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 51.1,
      "text_en": "Okay. And you were saying something further.",
      "text_native": "Okay. Aur kuch aage kuch bol rahe the."
    },
    {
      "ucid": "34972178971587572",
      "idx": 21,
      "speaker": "customer",
      "start_s": 51.8,
      "end_s": 54.8,
      "text_en": "The weight of one coil should be at most, but it should be, what do you call it, up to 200 kilos only.",
      "text_native": "Ek coil ka weight bas zyada se zyada lekin ho kya kehte hain aapka 200 kilo tak hi."
    },
    {
      "ucid": "34972178971587572",
      "idx": 22,
      "speaker": "agent",
      "start_s": 55.3,
      "end_s": 56.0,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "34972178971587572",
      "idx": 23,
      "speaker": "customer",
      "start_s": 56.6,
      "end_s": 56.8,
      "text_en": "Yes.",
      "text_native": "Ji."
    },
    {
      "ucid": "34972178971587572",
      "idx": 24,
      "speaker": "agent",
      "start_s": 57.6,
      "end_s": 59.2,
      "text_en": "Okay. So so 200... 200 kilos?",
      "text_native": "Theek hai. Toh toh 200 200 kilo?"
    },
    {
      "ucid": "34972178971587572",
      "idx": 25,
      "speaker": "customer",
      "start_s": 59.6,
      "end_s": 59.9,
      "text_en": "Yes.",
      "text_native": "Ji."
    },
    {
      "ucid": "34972178971587572",
      "idx": 26,
      "speaker": "agent",
      "start_s": 60.4,
      "end_s": 64.8,
      "text_en": "I will have to check for 200 kilos, sir. And in total, how much material... how much... how many... how much material do you need in total, by the way?",
      "text_native": "200 kilo ka check karna padega sir yeh toh. Aur total isme kitna maal kitna kitne kitne total kitna chahiye aapko maal vaise?"
    },
    {
      "ucid": "34972178971587572",
      "idx": 27,
      "speaker": "customer",
      "start_s": 65.0,
      "end_s": 65.6,
      "text_en": "20 tons.",
      "text_native": "20 ton."
    },
    {
      "ucid": "34972178971587572",
      "idx": 28,
      "speaker": "agent",
      "start_s": 66.0,
      "end_s": 68.6,
      "text_en": "20 tons. And the weight of one coil should be 200 kilos.",
      "text_native": "20 ton. Aur ek coil ka vajan 200 kilo chahiye."
    },
    {
      "ucid": "34972178971587572",
      "idx": 29,
      "speaker": "customer",
      "start_s": 68.8,
      "end_s": 71.0,
      "text_en": "Yes. I will call you back now, sir, in half an hour.",
      "text_native": "Ji. Main aapko abhi sir abhi aadhe ghante mein call back karta hu."
    },
    {
      "ucid": "34972178971587572",
      "idx": 30,
      "speaker": "agent",
      "start_s": 71.4,
      "end_s": 72.2,
      "text_en": "That will work. Okay.",
      "text_native": "Chalegega. Okay."
    }
  ],
  "steps": [
    {
      "ucid": "34972178971587572",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, Yash ji, good afternoon, this is Gaurav speaking from JSW One. Do you have any requirement right now for GP sheets or CR sheets?",
      "comment": "agent did not ask for permission to speak, jumping directly to a requirement check."
    },
    {
      "ucid": "34972178971587572",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not deliver a hook and instead opened by asking for a requirement."
    },
    {
      "ucid": "34972178971587572",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "agent asked zero discovery questions and went straight into qualifying the immediate need."
    },
    {
      "ucid": "34972178971587572",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "no USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "34972178971587572",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "In what what dimensions? What will be the thickness?",
      "comment": "agent successfully captured the core requirement details (thickness, width, quantity) after the customer stated a need."
    },
    {
      "ucid": "34972178971587572",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not propose a next step, but passively accepted the customer's offer to call back."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}