Call 34972178971510651 2026-09-18 · Sajal Bhaskar · 5:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 87 turns, clean transcript (0% inaudible) | Hindi | 87 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +13/−2
from 21 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent opened by asking about requirements ('is there any requirement in Ambujaam, sir?') instead of leading with a supply or price hook as required by the pitch type.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
While the agent captured most details from the customer's WhatsApp, he failed to verbally confirm the required quantity on the call, which is a critical component of qualifying a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
−1.0 pts
Discovery (6 Qs)
Agent successfully discovered the customer's business type, end application (tenders), current suppliers, and clarified payment terms, but missed asking about monthly tonnage and current JSW share.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Opener & permission
AGENT: I was calling from JSW One, greetings.
Pitch (2-3 USPs)
AGENT: with TC and all, test certificate and all?
Summary
The customer, a government tender supplier, expressed frustration at not having a contact person and was then handed over to the purchase manager. She had an immediate requirement for GI sheets in Jaipur and shared the specs via WhatsApp. The agent gathered details, clarified payment terms, and committed to sending a quote for same-day fulfillment, though he did not verbally confirm the quantity.
Coaching
For supply-led calls, you must open with the price or availability signal to create urgency, rather than asking a generic 'any requirement?' question.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: I was calling from JSW One, greetings. Agent introduced himself and the company, and the customer was immediately engaged and willing to talk, fulfilling the intent of gaining permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent opened by asking about requirements ('is there any requirement in Ambujaam, sir?') instead of leading with a supply or price hook as required by the pitch type. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | AGENT: what is the... what kind of firm is this? What is the nature of business? Agent successfully discovered the customer's business type, end application (tenders), current suppliers, and clarified payment terms, but missed asking about monthly tonnage and current JSW share. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | AGENT: with TC and all, test certificate and all? Agent pitched relevant USPs like direct OEM supply and the availability of a Test Certificate, which are appropriate for a customer working on government tenders. |
| SL5 Qualify | 2 | fail | – | 0.0 | AGENT: This sheet, .3, 8x4, 8x4. 80 GSM? While the agent captured most details from the customer's WhatsApp, he failed to verbally confirm the required quantity on the call, which is a critical component of qualifying a requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: ठीक है, मैं देता हूं उसका rate वगैरह आपको, ठीक है? (Okay, I'll give you its rate etc., okay?) Agent established a clear next step by committing to send a quote for the customer's immediate requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.549 | 85.3s | 70.1s | 196.6s | 8.4s | 320.0 | 0 | 42 | 45 | 33 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हेलो?
agent
2.1s
Hello, is this Hemant ji speaking?
हेलो, ये हेमंत जी बात कर रहे हैं?
customer
4.0s
Sir, greetings.
सर, नमस्कार।
agent
5.2s
I was calling from JSW One, greetings.
JSW One से बात कर रहा था, नमस्कार।
customer
7.0s
Yes, I am speaking, sir.
हम बोल रहे हैं सर।
agent
8.2s
Yes?
हां जी?
customer
9.0s
Tell me, sir.
बताइए सर।
agent
9.9s
I was saying, is there any requirement in Ambujaam, sir? No requirement has come for a long time.
मैं बोल रहा था ये अंबुजाम में कोई requirement है क्या सर? बहुत टाइम से कोई requirement नहीं आई।
customer
12.7s
Sir, there is a requirement. If there was a number, we could talk, right? Who to coordinate with, who to talk to, I don't understand anything.
अरे सर, रहती है requirement. अब कोई नंबर हो तो बात भी करें ना। किससे coordinate करना है, किससे बात करें, कुछ समझ में नहीं आता मेरे तो।
agent
17.7s
You didn't download the app or go to the website and raise your query, did you?
आपने app या फिर website, app download किया या फिर website पे जाके अपनी query raise नहीं करी ना?
customer
21.1s
No, so tell me how to do it.
नहीं, तो कैसे करना रहता है ये बताइए ना।
customer
23.0s
Right now, we do have a requirement, for GI sheets.
अभी तो हमारा रहता ही है, GI sheet का रहता ही है।
agent
24.7s
There is a website called JSW One MSME. When you go there, you will see many of our products there. From those, any
JSW One MSME करके website है। वहां पे आप जाओगे, वहां पे हमारे बहुत सारे products वहां पे दिखेंगे आपको। उसमें से कोई भी
customer
30.2s
Can't we talk to a person, what do you mean?
किसी person से बात नहीं होती क्या मतलब?
agent
31.8s
Then with me, take my number, you can talk to me.
तो मुझसे, मेरा नंबर ले लो, आप मुझसे बात कर लेना।
customer
34.2s
Wait a minute, I'll talk to the madam, she is the purchase madam.
एक मिनट रुको, मैं मैडम से बात करता हूं, purchase वाली मैडम है।
customer
36.7s
Hmm, okay? She will... look, one minute.
हम्म, ठीक है? वो आपको आगे देखो एक मिनट।
agent
38.2s
What is your work, by the way? In Ambujaam, I wanted to understand.
आपका काम किस चीज का है by the way? अंबुजाम में मैं समझना चाह रहा था।
customer
40.2s
Wait a minute.
एक मिनट रुको।
customer
41.7s
Madam, it's someone from JSW One. Take their number, you have some
मैडम, JSW One वाले हैं। इनके नंबर ले लो, आपको कुछ
customer
45.5s
Hello?
हेलो?
agent
46.8s
Yes, greetings ma'am.
हां, नमस्कार मैम।
customer
48.0s
Greetings ma'am.
नमस्कार मैम।
agent
48.5s
Greetings.
नमस्कार।
customer
49.4s
Yes sir, please give the contact number, I'll share the requirement.
हां सर, वो contact number दीजिए ना, मैं requirement share कर दूं।
agent
52.3s
73022
customer
53.7s
73022
agent
55.2s
91956
customer
56.5s
91956
agent
57.5s
56, yes. I am repeating it once, 7302291956.
56, हां। एक बार repeat कर दे रहा हूं, 7302291956.
customer
60.4s
Okay. I am WhatsApping you the requirement.
ठीक है। मैं आपको WhatsApp कर रही हूं requirement.
agent
62.2s
Okay, a little, I mean, do you handle it or does the sir handle it? The one I was talking to?
अच्छा, मेरेको थोड़ा मतलब आप देखते हैं कि सर देखते हैं? जिनसे बात हुआ था?
customer
64.7s
No, I handle it.
नहीं, मैं ही देखती हूं।
agent
66.2s
So I want to know, in Ambujaam, what is the... what kind of firm is this? What is the nature of business?
तो मैं जानना चाहता हूं अंबुजाम में थोड़ा क्या मतलब, किस चीज का firm है ये? Nature of business क्या है?
customer
69.5s
Sir, we work on government tenders. For Petroleum, RBI, etc., there are many things.
सर, हम government tender पे काम करते हैं। Petroleum के, RBI वगैरह, बहुत सारी चीजें हैं।
agent
73.1s
Okay, okay. So what raw materials do you generally take?
Okay, okay. तो raw material आप क्या-क्या लेते हैं generally?
customer
75.4s
Everything, iron is also needed, GI is also needed, everything is needed.
सारा, iron भी लगता है, GI भी लगता है, सारा ही लगता है।
agent
77.4s
Ours is
हमारा तो
customer
78.3s
aluminium is also needed.
aluminium भी लगता है।
agent
79.6s
Okay, okay. Ma'am, ours is that... HR, in mild steel products, HR, CR, GP, PPGL, wire rods, TMT bars, angle channel beams, we have all these.
Okay, okay. हमारा तो मैम ये रहता है कि जिस HR, mild steel के products में HR, CR, GP, PPGL, wire rods, TMT bars, angle channel beams, ये सब रहते हैं हमारे।
customer
85.6s
Yes, so we do need these.
हां, तो ये रहता ही है।
agent
87.2s
Yes, so is this your number, the one you just gave?
हां, तो ये आप ही का नंबर है जो अभी आपने दिया है वो?
agent
89.2s
No ma'am, the one, yes, the one I gave, you said 'hi', right?
नहीं जी, जो हां, जो मैंने दिया, आपने hi करा ना?
customer
91.1s
Yes.
हां।
agent
91.8s
Yes, that is mine. I'll, I'll send it to you.
हां, वो मेरा है। मैं आपको, मैं आपको भेज देता हूं।
customer
93.6s
Here, I have sent it, I have sent the requirement too. Which is my requirement for today.
ये भेज दिया मैंने, requirement भी भेज दी। जो मेरी आज की requirement है।
agent
96.1s
This sheet, .3, 8x4, 8x4. 80 GSM?
ये sheet, .3, 8x4, 8x4. 80 GSM?
agent
99.6s
What is the coating grade? 80 GSM?
Coating grade क्या है? 80 GSM?
customer
100.7s
It's 80 only, I think it's 80, the one that is regular.
80 ही है, I think 80 है जो regular आती है।
agent
102.2s
The regular GP that comes, right?
जो regular GP आती है ना?
customer
103.2s
Yes, regular 80 GSM. That's the one, that's the one we need, yes yes.
हां, regular 80 GSM. वही, वही चाहिए, हां हां।
agent
105.5s
Okay. What is the location?
Okay. Location क्या है?
customer
106.7s
Datawali, near Chomu.
डाटावली, चोमू के पास में।
agent
108.4s
Yes?
हां जी?
customer
109.0s
Datawali. Yes yes, in Jaipur.
डाटावली। हां हां, जयपुर में।
agent
110.9s
Is the pincode 302013?
Pincode 302013 है?
customer
112.6s
No. No, I have sent it.
No. No, मैंने भेज दिया है।
agent
114.0s
One Ambujaam
एक अंबुजाम
customer
115.8s
Near by Chomu.
Near by चोमू।
agent
117.2s
Near by, please send the complete address once.
Near by, एक बार complete address भेज दीजिए।
customer
118.9s
Here you go, sir.
ये लीजिए सर।
customer
120.6s
Should I send them the GST? Both will be in it. The office one and that one too.
मैं इनको GST भेज दूं? उसमें दोनों आ जाएंगे। Office का भी and वो भी।
agent
123.1s
Send it, send it.
भेज दो, भेज दो।
customer
124.0s
Right? So factory and office, both addresses will come.
है ना? तो factory and office, दोनों address आ जाएंगे।
agent
126.0s
Secondly, I was saying, we have an advance payment system against a PI, so when do you have to close this?
दूसरा मैं ये कह रहा था, ये हमारा advance payment system रहता है PI के against में, तो आपको ये कब close करने का है?
customer
130.8s
When to close?
कब close करना है?
agent
132.2s
When do you have to close this? The requirement?
कब close करने का है इसको? Requirement?
customer
134.0s
Yes, so for the requirement, you send me the rate. If it's ready, let me know, we'll pick it up today itself. I mean, you can give it today itself.
हां, तो requirement आप मुझे rate डाल दीजिए। ready है तो बता दीजिए, आज ही उठवा लेंगे। मतलब आज ही दे दीजिएगा आप।
agent
137.9s
And what do you call it, which brand's approval is there? Some MNS and JSW, there is approval for both these brands, right?
और ये क्या कहते हैं, कौनसे brand का approval है? कोई MNS और JSW, ये दोनों brand का approval है ना?
customer
141.0s
Look sir, we have all the brands. As for brands, AMNS, Tata, SAIL, JSW, we have all of these.
ये देखिए सर, brand तो सारे रहते हैं। Brands तो AMNS, Tata, SAIL, JSW, ये सारे रहते हैं।
agent
145.2s
So this of yours, which, this project, is it in approval or in the final stage? How is it?
तो ये आपका जो, ये कौन सा, ये project जो है, वो अभी approval में है कि final stage में है? कैसे है ये?
customer
148.5s
It's final, sir. These run regularly for us.
Final है सर, ये तो regular चलते हैं हमारे तो।
agent
150.7s
I see.
अच्छा।
customer
151.5s
They are regular only.
Regular ही रहते हैं।
agent
152.8s
Okay ma'am, I'll check once. Okay? And
ठीक है मैम, मैं एक बार check कर लेता हूं। Okay? और
customer
154.8s
This requirement is ready, it's a regular one for us.
ये requirement ready रहती है, हमारी regular रहती है।
agent
156.7s
Okay, I'll give you today's etc., today's rate from Jaipur. By the way, you take material from Jaipur only, right?
ठीक है, मैं आज का वगैरह का, आज का rate दे देता हूं आपको जयपुर से। वैसे आप जयपुर से ही तो लेते हो material?
customer
160.2s
Will you give it directly or get it delivered through some vendor?
आप direct दोगे या किसी vendor के through दिलवाओगे?
agent
162.6s
Mine is direct only. I wanted to know which ones, I mean, mine is pan-India. JSW One has a complete pan-India supply. Okay? We are OEM. So, I can give material from Delhi, I can also give from Jaipur. I wanted to know where it would be easier for you?
मेरा direct ही रहता है। मैं ये जानना चाह रहा था आप कौन-कौन से, मतलब मेरा तो pan-India रहता है। Pan-India JSW One का पूरा supply रहता है। ठीक है? We are OEM. So, मैं दिल्ली से भी दे सकता हूं material, जयपुर से भी दे सकता हूं। मैं ये जानना चाहता था आपको आसान कहां से पड़ेगा?
customer
171.4s
From Jaipur only.
जयपुर से ही।
agent
172.5s
From Jaipur only, right?
जयपुर से only ना?
customer
173.5s
Yes, I will take it from Jaipur only.
हां, मैं तो जयपुर से ही लूंगी।
agent
175.1s
Okay, with TC and all, test certificate and all?
ठीक है, with TC and all, test certificate and all?
customer
176.8s
I will need everything, everything I will require.
सब कुछ चाहिएगा, everything I will require.
agent
178.4s
Yes, yes, yes. I just wanted to ask for assurance on that. Okay, I'll give you its rate etc., okay?
जी, जी, जी। मैं ही बस उसका assurance मांगना चाह रहा था। ठीक है, मैं देता हूं उसका rate वगैरह आपको, ठीक है?
customer
181.9s
Okay sir.
ठीक है सर।
agent
183.0s
Okay.