{
  "ucid": "34972178971510651",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 12:35:06",
  "end_time": "2026-09-18 12:40:58",
  "duration_sec": 352,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA46f222561cff8c1467ffed7eb62fda06.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1419,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971510651__DIA46f222561cff8c1467ffed7eb62fda06.mp3",
  "audio_bytes": 1011960,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 337.32,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello, is this Hemant ji speaking?   (हेलो, ये हेमंत जी बात कर रहे हैं?)\n[4s] CUSTOMER: Sir, greetings.   (सर, नमस्कार।)\n[5s] AGENT: I was calling from JSW One, greetings.   (JSW One से बात कर रहा था, नमस्कार।)\n[7s] CUSTOMER: Yes, I am speaking, sir.   (हम बोल रहे हैं सर।)\n[8s] AGENT: Yes?   (हां जी?)\n[9s] CUSTOMER: Tell me, sir.   (बताइए सर।)\n[10s] AGENT: I was saying, is there any requirement in Ambujaam, sir? No requirement has come for a long time.   (मैं बोल रहा था ये अंबुजाम में कोई requirement है क्या सर? बहुत टाइम से कोई requirement नहीं आई।)\n[13s] CUSTOMER: Sir, there is a requirement. If there was a number, we could talk, right? Who to coordinate with, who to talk to, I don't understand anything.   (अरे सर, रहती है requirement. अब कोई नंबर हो तो बात भी करें ना। किससे coordinate करना है, किससे बात करें, कुछ समझ में नहीं आता मेरे तो।)\n[18s] AGENT: You didn't download the app or go to the website and raise your query, did you?   (आपने app या फिर website, app download किया या फिर website पे जाके अपनी query raise नहीं करी ना?)\n[21s] CUSTOMER: No, so tell me how to do it.   (नहीं, तो कैसे करना रहता है ये बताइए ना।)\n[23s] CUSTOMER: Right now, we do have a requirement, for GI sheets.   (अभी तो हमारा रहता ही है, GI sheet का रहता ही है।)\n[25s] AGENT: There is a website called JSW One MSME. When you go there, you will see many of our products there. From those, any   (JSW One MSME करके website है। वहां पे आप जाओगे, वहां पे हमारे बहुत सारे products वहां पे दिखेंगे आपको। उसमें से कोई भी)\n[30s] CUSTOMER: Can't we talk to a person, what do you mean?   (किसी person से बात नहीं होती क्या मतलब?)\n[32s] AGENT: Then with me, take my number, you can talk to me.   (तो मुझसे, मेरा नंबर ले लो, आप मुझसे बात कर लेना।)\n[34s] CUSTOMER: Wait a minute, I'll talk to the madam, she is the purchase madam.   (एक मिनट रुको, मैं मैडम से बात करता हूं, purchase वाली मैडम है।)\n[37s] CUSTOMER: Hmm, okay? She will... look, one minute.   (हम्म, ठीक है? वो आपको आगे देखो एक मिनट।)\n[38s] AGENT: What is your work, by the way? In Ambujaam, I wanted to understand.   (आपका काम किस चीज का है by the way? अंबुजाम में मैं समझना चाह रहा था।)\n[40s] CUSTOMER: Wait a minute.   (एक मिनट रुको।)\n[42s] CUSTOMER: Madam, it's someone from JSW One. Take their number, you have some   (मैडम, JSW One वाले हैं। इनके नंबर ले लो, आपको कुछ)\n[46s] CUSTOMER: Hello?   (हेलो?)\n[47s] AGENT: Yes, greetings ma'am.   (हां, नमस्कार मैम।)\n[48s] CUSTOMER: Greetings ma'am.   (नमस्कार मैम।)\n[48s] AGENT: Greetings.   (नमस्कार।)\n[49s] CUSTOMER: Yes sir, please give the contact number, I'll share the requirement.   (हां सर, वो contact number दीजिए ना, मैं requirement share कर दूं।)\n[52s] AGENT: 73022\n[54s] CUSTOMER: 73022\n[55s] AGENT: 91956\n[56s] CUSTOMER: 91956\n[58s] AGENT: 56, yes. I am repeating it once, 7302291956.   (56, हां। एक बार repeat कर दे रहा हूं, 7302291956.)\n[60s] CUSTOMER: Okay. I am WhatsApping you the requirement.   (ठीक है। मैं आपको WhatsApp कर रही हूं requirement.)\n[62s] AGENT: Okay, a little, I mean, do you handle it or does the sir handle it? The one I was talking to?   (अच्छा, मेरेको थोड़ा मतलब आप देखते हैं कि सर देखते हैं? जिनसे बात हुआ था?)\n[65s] CUSTOMER: No, I handle it.   (नहीं, मैं ही देखती हूं।)\n[66s] AGENT: So I want to know, in Ambujaam, what is the... what kind of firm is this? What is the nature of business?   (तो मैं जानना चाहता हूं अंबुजाम में थोड़ा क्या मतलब, किस चीज का firm है ये? Nature of business क्या है?)\n[70s] CUSTOMER: Sir, we work on government tenders. For Petroleum, RBI, etc., there are many things.   (सर, हम government tender पे काम करते हैं। Petroleum के, RBI वगैरह, बहुत सारी चीजें हैं।)\n[73s] AGENT: Okay, okay. So what raw materials do you generally take?   (Okay, okay. तो raw material आप क्या-क्या लेते हैं generally?)\n[75s] CUSTOMER: Everything, iron is also needed, GI is also needed, everything is needed.   (सारा, iron भी लगता है, GI भी लगता है, सारा ही लगता है।)\n[77s] AGENT: Ours is   (हमारा तो)\n[78s] CUSTOMER: aluminium is also needed.   (aluminium भी लगता है।)\n[80s] AGENT: Okay, okay. Ma'am, ours is that... HR, in mild steel products, HR, CR, GP, PPGL, wire rods, TMT bars, angle channel beams, we have all these.   (Okay, okay. हमारा तो मैम ये रहता है कि जिस HR, mild steel के products में HR, CR, GP, PPGL, wire rods, TMT bars, angle channel beams, ये सब रहते हैं हमारे।)\n[86s] CUSTOMER: Yes, so we do need these.   (हां, तो ये रहता ही है।)\n[87s] AGENT: Yes, so is this your number, the one you just gave?   (हां, तो ये आप ही का नंबर है जो अभी आपने दिया है वो?)\n[89s] AGENT: No ma'am, the one, yes, the one I gave, you said 'hi', right?   (नहीं जी, जो हां, जो मैंने दिया, आपने hi करा ना?)\n[91s] CUSTOMER: Yes.   (हां।)\n[92s] AGENT: Yes, that is mine. I'll, I'll send it to you.   (हां, वो मेरा है। मैं आपको, मैं आपको भेज देता हूं।)\n[94s] CUSTOMER: Here, I have sent it, I have sent the requirement too. Which is my requirement for today.   (ये भेज दिया मैंने, requirement भी भेज दी। जो मेरी आज की requirement है।)\n[96s] AGENT: This sheet, .3, 8x4, 8x4. 80 GSM?   (ये sheet, .3, 8x4, 8x4. 80 GSM?)\n[100s] AGENT: What is the coating grade? 80 GSM?   (Coating grade क्या है? 80 GSM?)\n[101s] CUSTOMER: It's 80 only, I think it's 80, the one that is regular.   (80 ही है, I think 80 है जो regular आती है।)\n[102s] AGENT: The regular GP that comes, right?   (जो regular GP आती है ना?)\n[103s] CUSTOMER: Yes, regular 80 GSM. That's the one, that's the one we need, yes yes.   (हां, regular 80 GSM. वही, वही चाहिए, हां हां।)\n[106s] AGENT: Okay. What is the location?   (Okay. Location क्या है?)\n[107s] CUSTOMER: Datawali, near Chomu.   (डाटावली, चोमू के पास में।)\n[108s] AGENT: Yes?   (हां जी?)\n[109s] CUSTOMER: Datawali. Yes yes, in Jaipur.   (डाटावली। हां हां, जयपुर में।)\n[111s] AGENT: Is the pincode 302013?   (Pincode 302013 है?)\n[113s] CUSTOMER: No. No, I have sent it.   (No. No, मैंने भेज दिया है।)\n[114s] AGENT: One Ambujaam   (एक अंबुजाम)\n[116s] CUSTOMER: Near by Chomu.   (Near by चोमू।)\n[117s] AGENT: Near by, please send the complete address once.   (Near by, एक बार complete address भेज दीजिए।)\n[119s] CUSTOMER: Here you go, sir.   (ये लीजिए सर।)\n[121s] CUSTOMER: Should I send them the GST? Both will be in it. The office one and that one too.   (मैं इनको GST भेज दूं? उसमें दोनों आ जाएंगे। Office का भी and वो भी।)\n[123s] AGENT: Send it, send it.   (भेज दो, भेज दो।)\n[124s] CUSTOMER: Right? So factory and office, both addresses will come.   (है ना? तो factory and office, दोनों address आ जाएंगे।)\n[126s] AGENT: Secondly, I was saying, we have an advance payment system against a PI, so when do you have to close this?   (दूसरा मैं ये कह रहा था, ये हमारा advance payment system रहता है PI के against में, तो आपको ये कब close करने का है?)\n[131s] CUSTOMER: When to close?   (कब close करना है?)\n[132s] AGENT: When do you have to close this? The requirement?   (कब close करने का है इसको? Requirement?)\n[134s] CUSTOMER: Yes, so for the requirement, you send me the rate. If it's ready, let me know, we'll pick it up today itself. I mean, you can give it today itself.   (हां, तो requirement आप मुझे rate डाल दीजिए। ready है तो बता दीजिए, आज ही उठवा लेंगे। मतलब आज ही दे दीजिएगा आप।)\n[138s] AGENT: And what do you call it, which brand's approval is there? Some MNS and JSW, there is approval for both these brands, right?   (और ये क्या कहते हैं, कौनसे brand का approval है? कोई MNS और JSW, ये दोनों brand का approval है ना?)\n[141s] CUSTOMER: Look sir, we have all the brands. As for brands, AMNS, Tata, SAIL, JSW, we have all of these.   (ये देखिए सर, brand तो सारे रहते हैं। Brands तो AMNS, Tata, SAIL, JSW, ये सारे रहते हैं।)\n[145s] AGENT: So this of yours, which, this project, is it in approval or in the final stage? How is it?   (तो ये आपका जो, ये कौन सा, ये project जो है, वो अभी approval में है कि final stage में है? कैसे है ये?)\n[148s] CUSTOMER: It's final, sir. These run regularly for us.   (Final है सर, ये तो regular चलते हैं हमारे तो।)\n[151s] AGENT: I see.   (अच्छा।)\n[152s] CUSTOMER: They are regular only.   (Regular ही रहते हैं।)\n[153s] AGENT: Okay ma'am, I'll check once. Okay? And   (ठीक है मैम, मैं एक बार check कर लेता हूं। Okay? और)\n[155s] CUSTOMER: This requirement is ready, it's a regular one for us.   (ये requirement ready रहती है, हमारी regular रहती है।)\n[157s] AGENT: Okay, I'll give you today's etc., today's rate from Jaipur. By the way, you take material from Jaipur only, right?   (ठीक है, मैं आज का वगैरह का, आज का rate दे देता हूं आपको जयपुर से। वैसे आप जयपुर से ही तो लेते हो material?)\n[160s] CUSTOMER: Will you give it directly or get it delivered through some vendor?   (आप direct दोगे या किसी vendor के through दिलवाओगे?)\n[163s] AGENT: Mine is direct only. I wanted to know which ones, I mean, mine is pan-India. JSW One has a complete pan-India supply. Okay? We are OEM. So, I can give material from Delhi, I can also give from Jaipur. I wanted to know where it would be easier for you?   (मेरा direct ही रहता है। मैं ये जानना चाह रहा था आप कौन-कौन से, मतलब मेरा तो pan-India रहता है। Pan-India JSW One का पूरा supply रहता है। ठीक है? We are OEM. So, मैं दिल्ली से भी दे सकता हूं material, जयपुर से भी दे सकता हूं। मैं ये जानना चाहता था आपको आसान कहां से पड़ेगा?)\n[171s] CUSTOMER: From Jaipur only.   (जयपुर से ही।)\n[172s] AGENT: From Jaipur only, right?   (जयपुर से only ना?)\n[174s] CUSTOMER: Yes, I will take it from Jaipur only.   (हां, मैं तो जयपुर से ही लूंगी।)\n[175s] AGENT: Okay, with TC and all, test certificate and all?   (ठीक है, with TC and all, test certificate and all?)\n[177s] CUSTOMER: I will need everything, everything I will require.   (सब कुछ चाहिएगा, everything I will require.)\n[178s] AGENT: Yes, yes, yes. I just wanted to ask for assurance on that. Okay, I'll give you its rate etc., okay?   (जी, जी, जी। मैं ही बस उसका assurance मांगना चाह रहा था। ठीक है, मैं देता हूं उसका rate वगैरह आपको, ठीक है?)\n[182s] CUSTOMER: Okay sir.   (ठीक है सर।)\n[183s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 87,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "87 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "For supply-led calls, you must open with the price or availability signal to create urgency, rather than asking a generic 'any requirement?' question.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a government tender supplier, expressed frustration at not having a contact person and was then handed over to the purchase manager. She had an immediate requirement for GI sheets in Jaipur and shared the specs via WhatsApp. The agent gathered details, clarified payment terms, and committed to sending a quote for same-day fulfillment, though he did not verbally confirm the quantity.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I was calling from JSW One, greetings.\", \"comment\": \"Agent introduced himself and the company, and the customer was immediately engaged and willing to talk, fulfilling the intent of gaining permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent opened by asking about requirements ('is there any requirement in Ambujaam, sir?') instead of leading with a supply or price hook as required by the pitch type.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"AGENT: what is the... what kind of firm is this? What is the nature of business?\", \"comment\": \"Agent successfully discovered the customer's business type, end application (tenders), current suppliers, and clarified payment terms, but missed asking about monthly tonnage and current JSW share.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: with TC and all, test certificate and all?\", \"comment\": \"Agent pitched relevant USPs like direct OEM supply and the availability of a Test Certificate, which are appropriate for a customer working on government tenders.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: This sheet, .3, 8x4, 8x4. 80 GSM?\", \"comment\": \"While the agent captured most details from the customer's WhatsApp, he failed to verbally confirm the required quantity on the call, which is a critical component of qualifying a requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: ठीक है, मैं देता हूं उसका rate वगैरह आपको, ठीक है? (Okay, I'll give you its rate etc., okay?)\", \"comment\": \"Agent established a clear next step by committing to send a quote for the customer's immediate requirement.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"For supply-led calls, you must open with the price or availability signal to create urgency, rather than asking a generic 'any requirement?' question.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a government tender supplier, expressed frustration at not having a contact person and was then handed over to the purchase manager. She had an immediate requirement for GI sheets in Jaipur and shared the specs via WhatsApp. The agent gathered details, clarified payment terms, and committed to sending a quote for same-day fulfillment, though he did not verbally confirm the quantity.\"}",
  "error": null,
  "latency_ms": 37761,
  "input_tokens": 5891,
  "output_tokens": 853,
  "created_at": "2026-09-25 11:57:10",
  "sentiment": "positive",
  "sentiment_score": 0.363,
  "sentiment_confidence": "high",
  "pos": 13,
  "neg": 2,
  "lex_hits": 21,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.549,
  "agent_talk_sec": 85.3,
  "customer_talk_sec": 70.1,
  "dead_air_sec": 196.6,
  "longest_monologue_sec": 8.4,
  "agent_wpm": 320.0,
  "interruptions": 0,
  "agent_turns": 42,
  "customer_turns": 45,
  "discovery_qs": 33,
  "words_agent": 455,
  "words_customer": 362,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178971510651",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.2,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.11,
      "end_s": 3.58,
      "text_en": "Hello, is this Hemant ji speaking?",
      "text_native": "हेलो, ये हेमंत जी बात कर रहे हैं?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.98,
      "end_s": 4.7,
      "text_en": "Sir, greetings.",
      "text_native": "सर, नमस्कार।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 6.78,
      "text_en": "I was calling from JSW One, greetings.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.99,
      "end_s": 7.86,
      "text_en": "Yes, I am speaking, sir.",
      "text_native": "हम बोल रहे हैं सर।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 8.53,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.56,
      "text_en": "Tell me, sir.",
      "text_native": "बताइए सर।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.89,
      "end_s": 12.7,
      "text_en": "I was saying, is there any requirement in Ambujaam, sir? No requirement has come for a long time.",
      "text_native": "मैं बोल रहा था ये अंबुजाम में कोई requirement है क्या सर? बहुत टाइम से कोई requirement नहीं आई।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.7,
      "end_s": 17.2,
      "text_en": "Sir, there is a requirement. If there was a number, we could talk, right? Who to coordinate with, who to talk to, I don't understand anything.",
      "text_native": "अरे सर, रहती है requirement. अब कोई नंबर हो तो बात भी करें ना। किससे coordinate करना है, किससे बात करें, कुछ समझ में नहीं आता मेरे तो।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.66,
      "end_s": 21.1,
      "text_en": "You didn't download the app or go to the website and raise your query, did you?",
      "text_native": "आपने app या फिर website, app download किया या फिर website पे जाके अपनी query raise नहीं करी ना?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.1,
      "end_s": 22.6,
      "text_en": "No, so tell me how to do it.",
      "text_native": "नहीं, तो कैसे करना रहता है ये बताइए ना।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.0,
      "end_s": 24.7,
      "text_en": "Right now, we do have a requirement, for GI sheets.",
      "text_native": "अभी तो हमारा रहता ही है, GI sheet का रहता ही है।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.7,
      "end_s": 30.2,
      "text_en": "There is a website called JSW One MSME. When you go there, you will see many of our products there. From those, any",
      "text_native": "JSW One MSME करके website है। वहां पे आप जाओगे, वहां पे हमारे बहुत सारे products वहां पे दिखेंगे आपको। उसमें से कोई भी"
    },
    {
      "ucid": "34972178971510651",
      "idx": 13,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 31.3,
      "text_en": "Can't we talk to a person, what do you mean?",
      "text_native": "किसी person से बात नहीं होती क्या मतलब?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 14,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 33.7,
      "text_en": "Then with me, take my number, you can talk to me.",
      "text_native": "तो मुझसे, मेरा नंबर ले लो, आप मुझसे बात कर लेना।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 15,
      "speaker": "customer",
      "start_s": 34.2,
      "end_s": 36.2,
      "text_en": "Wait a minute, I'll talk to the madam, she is the purchase madam.",
      "text_native": "एक मिनट रुको, मैं मैडम से बात करता हूं, purchase वाली मैडम है।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 16,
      "speaker": "customer",
      "start_s": 36.7,
      "end_s": 38.2,
      "text_en": "Hmm, okay? She will... look, one minute.",
      "text_native": "हम्म, ठीक है? वो आपको आगे देखो एक मिनट।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 17,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 40.2,
      "text_en": "What is your work, by the way? In Ambujaam, I wanted to understand.",
      "text_native": "आपका काम किस चीज का है by the way? अंबुजाम में मैं समझना चाह रहा था।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 18,
      "speaker": "customer",
      "start_s": 40.2,
      "end_s": 40.9,
      "text_en": "Wait a minute.",
      "text_native": "एक मिनट रुको।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 19,
      "speaker": "customer",
      "start_s": 41.7,
      "end_s": 44.5,
      "text_en": "Madam, it's someone from JSW One. Take their number, you have some",
      "text_native": "मैडम, JSW One वाले हैं। इनके नंबर ले लो, आपको कुछ"
    },
    {
      "ucid": "34972178971510651",
      "idx": 20,
      "speaker": "customer",
      "start_s": 45.5,
      "end_s": 46.0,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 21,
      "speaker": "agent",
      "start_s": 46.8,
      "end_s": 48.0,
      "text_en": "Yes, greetings ma'am.",
      "text_native": "हां, नमस्कार मैम।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 22,
      "speaker": "customer",
      "start_s": 48.0,
      "end_s": 48.5,
      "text_en": "Greetings ma'am.",
      "text_native": "नमस्कार मैम।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 23,
      "speaker": "agent",
      "start_s": 48.5,
      "end_s": 48.9,
      "text_en": "Greetings.",
      "text_native": "नमस्कार।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 24,
      "speaker": "customer",
      "start_s": 49.4,
      "end_s": 51.9,
      "text_en": "Yes sir, please give the contact number, I'll share the requirement.",
      "text_native": "हां सर, वो contact number दीजिए ना, मैं requirement share कर दूं।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 25,
      "speaker": "agent",
      "start_s": 52.3,
      "end_s": 53.4,
      "text_en": "73022",
      "text_native": "73022"
    },
    {
      "ucid": "34972178971510651",
      "idx": 26,
      "speaker": "customer",
      "start_s": 53.7,
      "end_s": 54.7,
      "text_en": "73022",
      "text_native": "73022"
    },
    {
      "ucid": "34972178971510651",
      "idx": 27,
      "speaker": "agent",
      "start_s": 55.2,
      "end_s": 56.2,
      "text_en": "91956",
      "text_native": "91956"
    },
    {
      "ucid": "34972178971510651",
      "idx": 28,
      "speaker": "customer",
      "start_s": 56.5,
      "end_s": 57.5,
      "text_en": "91956",
      "text_native": "91956"
    },
    {
      "ucid": "34972178971510651",
      "idx": 29,
      "speaker": "agent",
      "start_s": 57.5,
      "end_s": 59.9,
      "text_en": "56, yes. I am repeating it once, 7302291956.",
      "text_native": "56, हां। एक बार repeat कर दे रहा हूं, 7302291956."
    },
    {
      "ucid": "34972178971510651",
      "idx": 30,
      "speaker": "customer",
      "start_s": 60.4,
      "end_s": 62.2,
      "text_en": "Okay. I am WhatsApping you the requirement.",
      "text_native": "ठीक है। मैं आपको WhatsApp कर रही हूं requirement."
    },
    {
      "ucid": "34972178971510651",
      "idx": 31,
      "speaker": "agent",
      "start_s": 62.2,
      "end_s": 64.7,
      "text_en": "Okay, a little, I mean, do you handle it or does the sir handle it? The one I was talking to?",
      "text_native": "अच्छा, मेरेको थोड़ा मतलब आप देखते हैं कि सर देखते हैं? जिनसे बात हुआ था?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 32,
      "speaker": "customer",
      "start_s": 64.7,
      "end_s": 65.8,
      "text_en": "No, I handle it.",
      "text_native": "नहीं, मैं ही देखती हूं।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 33,
      "speaker": "agent",
      "start_s": 66.2,
      "end_s": 69.2,
      "text_en": "So I want to know, in Ambujaam, what is the... what kind of firm is this? What is the nature of business?",
      "text_native": "तो मैं जानना चाहता हूं अंबुजाम में थोड़ा क्या मतलब, किस चीज का firm है ये? Nature of business क्या है?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 34,
      "speaker": "customer",
      "start_s": 69.5,
      "end_s": 72.8,
      "text_en": "Sir, we work on government tenders. For Petroleum, RBI, etc., there are many things.",
      "text_native": "सर, हम government tender पे काम करते हैं। Petroleum के, RBI वगैरह, बहुत सारी चीजें हैं।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 35,
      "speaker": "agent",
      "start_s": 73.1,
      "end_s": 75.1,
      "text_en": "Okay, okay. So what raw materials do you generally take?",
      "text_native": "Okay, okay. तो raw material आप क्या-क्या लेते हैं generally?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 36,
      "speaker": "customer",
      "start_s": 75.4,
      "end_s": 77.4,
      "text_en": "Everything, iron is also needed, GI is also needed, everything is needed.",
      "text_native": "सारा, iron भी लगता है, GI भी लगता है, सारा ही लगता है।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 37,
      "speaker": "agent",
      "start_s": 77.4,
      "end_s": 77.8,
      "text_en": "Ours is",
      "text_native": "हमारा तो"
    },
    {
      "ucid": "34972178971510651",
      "idx": 38,
      "speaker": "customer",
      "start_s": 78.3,
      "end_s": 79.3,
      "text_en": "aluminium is also needed.",
      "text_native": "aluminium भी लगता है।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 39,
      "speaker": "agent",
      "start_s": 79.6,
      "end_s": 85.2,
      "text_en": "Okay, okay. Ma'am, ours is that... HR, in mild steel products, HR, CR, GP, PPGL, wire rods, TMT bars, angle channel beams, we have all these.",
      "text_native": "Okay, okay. हमारा तो मैम ये रहता है कि जिस HR, mild steel के products में HR, CR, GP, PPGL, wire rods, TMT bars, angle channel beams, ये सब रहते हैं हमारे।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 40,
      "speaker": "customer",
      "start_s": 85.6,
      "end_s": 86.7,
      "text_en": "Yes, so we do need these.",
      "text_native": "हां, तो ये रहता ही है।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 41,
      "speaker": "agent",
      "start_s": 87.2,
      "end_s": 89.2,
      "text_en": "Yes, so is this your number, the one you just gave?",
      "text_native": "हां, तो ये आप ही का नंबर है जो अभी आपने दिया है वो?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 42,
      "speaker": "agent",
      "start_s": 89.2,
      "end_s": 90.9,
      "text_en": "No ma'am, the one, yes, the one I gave, you said 'hi', right?",
      "text_native": "नहीं जी, जो हां, जो मैंने दिया, आपने hi करा ना?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 43,
      "speaker": "customer",
      "start_s": 91.1,
      "end_s": 91.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 44,
      "speaker": "agent",
      "start_s": 91.8,
      "end_s": 93.6,
      "text_en": "Yes, that is mine. I'll, I'll send it to you.",
      "text_native": "हां, वो मेरा है। मैं आपको, मैं आपको भेज देता हूं।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 45,
      "speaker": "customer",
      "start_s": 93.6,
      "end_s": 96.1,
      "text_en": "Here, I have sent it, I have sent the requirement too. Which is my requirement for today.",
      "text_native": "ये भेज दिया मैंने, requirement भी भेज दी। जो मेरी आज की requirement है।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 46,
      "speaker": "agent",
      "start_s": 96.1,
      "end_s": 98.8,
      "text_en": "This sheet, .3, 8x4, 8x4. 80 GSM?",
      "text_native": "ये sheet, .3, 8x4, 8x4. 80 GSM?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 47,
      "speaker": "agent",
      "start_s": 99.6,
      "end_s": 100.7,
      "text_en": "What is the coating grade? 80 GSM?",
      "text_native": "Coating grade क्या है? 80 GSM?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 48,
      "speaker": "customer",
      "start_s": 100.7,
      "end_s": 102.2,
      "text_en": "It's 80 only, I think it's 80, the one that is regular.",
      "text_native": "80 ही है, I think 80 है जो regular आती है।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 49,
      "speaker": "agent",
      "start_s": 102.2,
      "end_s": 103.2,
      "text_en": "The regular GP that comes, right?",
      "text_native": "जो regular GP आती है ना?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 50,
      "speaker": "customer",
      "start_s": 103.2,
      "end_s": 105.2,
      "text_en": "Yes, regular 80 GSM. That's the one, that's the one we need, yes yes.",
      "text_native": "हां, regular 80 GSM. वही, वही चाहिए, हां हां।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 51,
      "speaker": "agent",
      "start_s": 105.5,
      "end_s": 106.4,
      "text_en": "Okay. What is the location?",
      "text_native": "Okay. Location क्या है?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 52,
      "speaker": "customer",
      "start_s": 106.7,
      "end_s": 108.0,
      "text_en": "Datawali, near Chomu.",
      "text_native": "डाटावली, चोमू के पास में।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 53,
      "speaker": "agent",
      "start_s": 108.4,
      "end_s": 108.8,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 54,
      "speaker": "customer",
      "start_s": 109.0,
      "end_s": 110.6,
      "text_en": "Datawali. Yes yes, in Jaipur.",
      "text_native": "डाटावली। हां हां, जयपुर में।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 55,
      "speaker": "agent",
      "start_s": 110.9,
      "end_s": 112.2,
      "text_en": "Is the pincode 302013?",
      "text_native": "Pincode 302013 है?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 56,
      "speaker": "customer",
      "start_s": 112.6,
      "end_s": 114.0,
      "text_en": "No. No, I have sent it.",
      "text_native": "No. No, मैंने भेज दिया है।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 57,
      "speaker": "agent",
      "start_s": 114.0,
      "end_s": 115.0,
      "text_en": "One Ambujaam",
      "text_native": "एक अंबुजाम"
    },
    {
      "ucid": "34972178971510651",
      "idx": 58,
      "speaker": "customer",
      "start_s": 115.8,
      "end_s": 116.7,
      "text_en": "Near by Chomu.",
      "text_native": "Near by चोमू।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 59,
      "speaker": "agent",
      "start_s": 117.2,
      "end_s": 118.7,
      "text_en": "Near by, please send the complete address once.",
      "text_native": "Near by, एक बार complete address भेज दीजिए।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 60,
      "speaker": "customer",
      "start_s": 118.9,
      "end_s": 119.6,
      "text_en": "Here you go, sir.",
      "text_native": "ये लीजिए सर।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 61,
      "speaker": "customer",
      "start_s": 120.6,
      "end_s": 123.1,
      "text_en": "Should I send them the GST? Both will be in it. The office one and that one too.",
      "text_native": "मैं इनको GST भेज दूं? उसमें दोनों आ जाएंगे। Office का भी and वो भी।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 62,
      "speaker": "agent",
      "start_s": 123.1,
      "end_s": 123.7,
      "text_en": "Send it, send it.",
      "text_native": "भेज दो, भेज दो।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 63,
      "speaker": "customer",
      "start_s": 124.0,
      "end_s": 125.9,
      "text_en": "Right? So factory and office, both addresses will come.",
      "text_native": "है ना? तो factory and office, दोनों address आ जाएंगे।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 64,
      "speaker": "agent",
      "start_s": 126.0,
      "end_s": 129.4,
      "text_en": "Secondly, I was saying, we have an advance payment system against a PI, so when do you have to close this?",
      "text_native": "दूसरा मैं ये कह रहा था, ये हमारा advance payment system रहता है PI के against में, तो आपको ये कब close करने का है?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 65,
      "speaker": "customer",
      "start_s": 130.8,
      "end_s": 131.7,
      "text_en": "When to close?",
      "text_native": "कब close करना है?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 66,
      "speaker": "agent",
      "start_s": 132.2,
      "end_s": 133.7,
      "text_en": "When do you have to close this? The requirement?",
      "text_native": "कब close करने का है इसको? Requirement?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 67,
      "speaker": "customer",
      "start_s": 134.0,
      "end_s": 137.6,
      "text_en": "Yes, so for the requirement, you send me the rate. If it's ready, let me know, we'll pick it up today itself. I mean, you can give it today itself.",
      "text_native": "हां, तो requirement आप मुझे rate डाल दीजिए। ready है तो बता दीजिए, आज ही उठवा लेंगे। मतलब आज ही दे दीजिएगा आप।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 68,
      "speaker": "agent",
      "start_s": 137.9,
      "end_s": 141.0,
      "text_en": "And what do you call it, which brand's approval is there? Some MNS and JSW, there is approval for both these brands, right?",
      "text_native": "और ये क्या कहते हैं, कौनसे brand का approval है? कोई MNS और JSW, ये दोनों brand का approval है ना?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 69,
      "speaker": "customer",
      "start_s": 141.0,
      "end_s": 145.2,
      "text_en": "Look sir, we have all the brands. As for brands, AMNS, Tata, SAIL, JSW, we have all of these.",
      "text_native": "ये देखिए सर, brand तो सारे रहते हैं। Brands तो AMNS, Tata, SAIL, JSW, ये सारे रहते हैं।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 70,
      "speaker": "agent",
      "start_s": 145.2,
      "end_s": 148.2,
      "text_en": "So this of yours, which, this project, is it in approval or in the final stage? How is it?",
      "text_native": "तो ये आपका जो, ये कौन सा, ये project जो है, वो अभी approval में है कि final stage में है? कैसे है ये?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 71,
      "speaker": "customer",
      "start_s": 148.5,
      "end_s": 150.4,
      "text_en": "It's final, sir. These run regularly for us.",
      "text_native": "Final है सर, ये तो regular चलते हैं हमारे तो।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 72,
      "speaker": "agent",
      "start_s": 150.7,
      "end_s": 151.1,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 73,
      "speaker": "customer",
      "start_s": 151.5,
      "end_s": 152.3,
      "text_en": "They are regular only.",
      "text_native": "Regular ही रहते हैं।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 74,
      "speaker": "agent",
      "start_s": 152.8,
      "end_s": 154.8,
      "text_en": "Okay ma'am, I'll check once. Okay? And",
      "text_native": "ठीक है मैम, मैं एक बार check कर लेता हूं। Okay? और"
    },
    {
      "ucid": "34972178971510651",
      "idx": 75,
      "speaker": "customer",
      "start_s": 154.8,
      "end_s": 156.5,
      "text_en": "This requirement is ready, it's a regular one for us.",
      "text_native": "ये requirement ready रहती है, हमारी regular रहती है।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 76,
      "speaker": "agent",
      "start_s": 156.7,
      "end_s": 159.8,
      "text_en": "Okay, I'll give you today's etc., today's rate from Jaipur. By the way, you take material from Jaipur only, right?",
      "text_native": "ठीक है, मैं आज का वगैरह का, आज का rate दे देता हूं आपको जयपुर से। वैसे आप जयपुर से ही तो लेते हो material?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 77,
      "speaker": "customer",
      "start_s": 160.2,
      "end_s": 162.1,
      "text_en": "Will you give it directly or get it delivered through some vendor?",
      "text_native": "आप direct दोगे या किसी vendor के through दिलवाओगे?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 78,
      "speaker": "agent",
      "start_s": 162.6,
      "end_s": 171.0,
      "text_en": "Mine is direct only. I wanted to know which ones, I mean, mine is pan-India. JSW One has a complete pan-India supply. Okay? We are OEM. So, I can give material from Delhi, I can also give from Jaipur. I wanted to know where it would be easier for you?",
      "text_native": "मेरा direct ही रहता है। मैं ये जानना चाह रहा था आप कौन-कौन से, मतलब मेरा तो pan-India रहता है। Pan-India JSW One का पूरा supply रहता है। ठीक है? We are OEM. So, मैं दिल्ली से भी दे सकता हूं material, जयपुर से भी दे सकता हूं। मैं ये जानना चाहता था आपको आसान कहां से पड़ेगा?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 79,
      "speaker": "customer",
      "start_s": 171.4,
      "end_s": 172.1,
      "text_en": "From Jaipur only.",
      "text_native": "जयपुर से ही।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 80,
      "speaker": "agent",
      "start_s": 172.5,
      "end_s": 173.2,
      "text_en": "From Jaipur only, right?",
      "text_native": "जयपुर से only ना?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 81,
      "speaker": "customer",
      "start_s": 173.5,
      "end_s": 174.9,
      "text_en": "Yes, I will take it from Jaipur only.",
      "text_native": "हां, मैं तो जयपुर से ही लूंगी।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 82,
      "speaker": "agent",
      "start_s": 175.1,
      "end_s": 176.6,
      "text_en": "Okay, with TC and all, test certificate and all?",
      "text_native": "ठीक है, with TC and all, test certificate and all?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 83,
      "speaker": "customer",
      "start_s": 176.8,
      "end_s": 178.4,
      "text_en": "I will need everything, everything I will require.",
      "text_native": "सब कुछ चाहिएगा, everything I will require."
    },
    {
      "ucid": "34972178971510651",
      "idx": 84,
      "speaker": "agent",
      "start_s": 178.4,
      "end_s": 181.6,
      "text_en": "Yes, yes, yes. I just wanted to ask for assurance on that. Okay, I'll give you its rate etc., okay?",
      "text_native": "जी, जी, जी। मैं ही बस उसका assurance मांगना चाह रहा था। ठीक है, मैं देता हूं उसका rate वगैरह आपको, ठीक है?"
    },
    {
      "ucid": "34972178971510651",
      "idx": 85,
      "speaker": "customer",
      "start_s": 181.9,
      "end_s": 182.5,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "34972178971510651",
      "idx": 86,
      "speaker": "agent",
      "start_s": 183.0,
      "end_s": 183.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "34972178971510651",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: I was calling from JSW One, greetings.",
      "comment": "Agent introduced himself and the company, and the customer was immediately engaged and willing to talk, fulfilling the intent of gaining permission."
    },
    {
      "ucid": "34972178971510651",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent opened by asking about requirements ('is there any requirement in Ambujaam, sir?') instead of leading with a supply or price hook as required by the pitch type."
    },
    {
      "ucid": "34972178971510651",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "AGENT: what is the... what kind of firm is this? What is the nature of business?",
      "comment": "Agent successfully discovered the customer's business type, end application (tenders), current suppliers, and clarified payment terms, but missed asking about monthly tonnage and current JSW share."
    },
    {
      "ucid": "34972178971510651",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: with TC and all, test certificate and all?",
      "comment": "Agent pitched relevant USPs like direct OEM supply and the availability of a Test Certificate, which are appropriate for a customer working on government tenders."
    },
    {
      "ucid": "34972178971510651",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: This sheet, .3, 8x4, 8x4. 80 GSM?",
      "comment": "While the agent captured most details from the customer's WhatsApp, he failed to verbally confirm the required quantity on the call, which is a critical component of qualifying a requirement."
    },
    {
      "ucid": "34972178971510651",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: ठीक है, मैं देता हूं उसका rate वगैरह आपको, ठीक है? (Okay, I'll give you its rate etc., okay?)",
      "comment": "Agent established a clear next step by committing to send a quote for the customer's immediate requirement."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}