Call 34972178971331242 2026-09-18 · Ronak Mehta · 2:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise on the customer's side, but transcription is reliable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +15/−1
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a qualification question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead opening with a direct question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−1.0 pts
Discovery (6 Qs)
Agent successfully asked what the customer manufactures, their end application (almirahs), and their current brand/supplier.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
I get it from Kanpur, brother. ... Tata's.
did well
Qualify
Do you have any requirement for CR sheets right now?
Closure with next step
I'll ping you on WhatsApp. I am your account manager, okay? So if you have any order now, you have to connect with me from then on.
Summary
The agent spoke with an almirah manufacturer who currently has no requirement due to a slow market and existing stock. The customer buys Tata material from Kanpur. The agent performed partial discovery but did not pitch any specific benefits. The call concluded with the agent establishing himself as the new account manager and connecting on WhatsApp for future needs.
Coaching
Start your calls with a permission-based opener and a strong benefit hook, rather than immediately asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, this is Ronak Mehta speaking from JSW One. Do you have any requirement for CR sheets right now? The agent did not ask for permission to speak, jumping directly into a qualification question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | What do you manufacture? ... Which brand do you take? Where do you get it from? Agent successfully asked what the customer manufactures, their end application (almirahs), and their current brand/supplier. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent moved from discovery to a generic closing statement. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for CR sheets right now? Agent correctly asked if a requirement exists and accepted the customer's 'no' without pushing. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll ping you on WhatsApp. I am your account manager, okay? So if you have any order now, you have to connect with me from then on. Agent established a clear next step by positioning himself as the account manager and connecting on WhatsApp, which the customer accepted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | I get it from Kanpur, brother. ... Tata's. |
If there's anything, let me know, sir. We will also cater and provide it to you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.563 | 32.2s | 25.0s | 62.8s | 5.0s | 314.9 | 0 | 12 | 10 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.2s
Hello, am I speaking with V2 Enterprises?
हेलो, V2 Enterprises पे बात हो रही है?
customer
3.2s
Tell me, brother.
बताइए भैया।
agent
4.0s
Yes, this is Ronak Mehta speaking from JSW One. Do you have any requirement for CR sheets right now? For your firm?
जी, रोनक मेहता बात कर रहा हूं JSW One से। कुछ अभी CR sheets में रिक्वायरमेंट आ रही है अभी आपको? आपको फर्म के लिए?
customer
8.7s
Uh sir, right now the situation is quite down. There's no business in the market.
अह सर अभी तो इस समय तो काफी डाउन चल रहा है मामला। अभी बिजनेस ही नहीं है मार्केट में।
agent
12.8s
Yes, sir. No, the prices have also increased, sir. And do you deal in any other product?
जी, सर। नहीं, प्राइसेस भी बढ़ गए हैं सर अभी तो। और कोई दूसरे प्रोडक्ट में डील करते हो आप?
customer
16.3s
No brother, right now we only deal in this.
नहीं भैया, अभी तो इसी में करते हैं हम लोग।
agent
18.2s
What do you manufacture?
आप क्या मैन्युफैक्चरिंग करते थे?
customer
19.5s
We manufacture almirahs.
हम लोग अलमीरा का मैन्युफैक्चरिंग है हमारी।
agent
21.8s
In almirahs, right? Okay. Yes. So have you taken the pro- the material now? How is it? Have you put it on hold or what is the situation right now?
अलमीरा में ना? अच्छा। जी। तो प्रोडक्ट अभी ले- मटेरियल ले लिया है अभी? कैसा है? होल्ड करके रखा है आपने या क्या क्या क्या सिचुएशन है अभी?
customer
27.2s
No, we have the material right now, in stock as well. Some of our payment is also stuck there. So we haven't picked up the goods from there yet.
नहीं, मटेरियल तो अभी है हमारे पास स्टॉक में भी। हमारा कुछ पेमेंट भी अभी लगा हुआ है वहां पे। तो अभी हमने माल उठाया नहीं है वहां से।
agent
33.1s
Which brand do you take? Where do you get it from?
कौन- कौन सा ब्रांड का लेते हो? कहां से लेते हो आप?
customer
35.1s
I get it from Kanpur, brother.
मैं कानपुर से लेता हूं भैया।
agent
36.9s
Which one? Which one, Tata's, SAIL's, which one do you take?
कौनसा? कौनसा Tata का, SAIL का, कौनसा लेते हैं आप?
customer
38.9s
Tata's.
Tata का।
agent
39.9s
Tata's, is it? Okay, okay.
Tata का क्या? ओके, ओके।
agent
42.1s
Alright. If there's anything, let me know, sir. We will also cater and provide it to you. There's no issue as such.
ठीक है। कुछ रहेगा तो बताइए सर। हम भी आपको केटर करके दे देंगे। कोई इशू नहीं है ऐसे।
customer
45.8s
No, I have saved your number. Someone from your place had also come to me, I have their number saved, brother.
नहीं, नंबर आपका हमने सेव किया हुआ है। आपके यहां से कोई आया भी था मेरे पास ना, उनका नंबर सेव है मेरे में भैया।
agent
50.2s
I'll ping you on WhatsApp. I am your account manager, okay? So if you have any order now, you have to connect with me from then on. It's like that.
मैं आपको WhatsApp पिंग करता हूं। मैं आपका अकाउंट मैनेजर हूं, ओके? तो अभी कुछ ऑर्डर रहेगा ना आपको, तब से आपको मुझसे ही कनेक्ट करना है। वैसा है।
customer
55.2s
Absolutely, absolutely, absolutely. What's the name, send something like a visiting card on this, I'll save it.
बिलकुल, बिलकुल, बिलकुल। मैं क्या नाम है इसपे आप विजिटिंग कार्ड जैसा सेंड करिए, मैं सेव कर ले रहा हूं।
agent
59.1s
Yes, I have pinged you on WhatsApp.
यस, मैंने आपको ना WhatsApp पे पिंग कर रखा है।
customer
61.0s
Okay. Okay, I'll check.
ओके। ओके, मैं देख ले रहा हूं।
agent
62.8s
Okay. Done, done.
ओके। डन, डन।