{ "ucid": "34972178971331242", "call_date": "2026-09-18", "start_time": "2026-09-18 12:05:12", "end_time": "2026-09-18 12:07:12", "duration_sec": 120, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA04128bededd072ea8428d156c287e38e.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1425, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971331242__DIA04128bededd072ea8428d156c287e38e.mp3", "audio_bytes": 303912, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 101.304, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello, am I speaking with V2 Enterprises? (हेलो, V2 Enterprises पे बात हो रही है?)\n[3s] CUSTOMER: Tell me, brother. (बताइए भैया।)\n[4s] AGENT: Yes, this is Ronak Mehta speaking from JSW One. Do you have any requirement for CR sheets right now? For your firm? (जी, रोनक मेहता बात कर रहा हूं JSW One से। कुछ अभी CR sheets में रिक्वायरमेंट आ रही है अभी आपको? आपको फर्म के लिए?)\n[9s] CUSTOMER: Uh sir, right now the situation is quite down. There's no business in the market. (अह सर अभी तो इस समय तो काफी डाउन चल रहा है मामला। अभी बिजनेस ही नहीं है मार्केट में।)\n[13s] AGENT: Yes, sir. No, the prices have also increased, sir. And do you deal in any other product? (जी, सर। नहीं, प्राइसेस भी बढ़ गए हैं सर अभी तो। और कोई दूसरे प्रोडक्ट में डील करते हो आप?)\n[16s] CUSTOMER: No brother, right now we only deal in this. (नहीं भैया, अभी तो इसी में करते हैं हम लोग।)\n[18s] AGENT: What do you manufacture? (आप क्या मैन्युफैक्चरिंग करते थे?)\n[20s] CUSTOMER: We manufacture almirahs. (हम लोग अलमीरा का मैन्युफैक्चरिंग है हमारी।)\n[22s] AGENT: In almirahs, right? Okay. Yes. So have you taken the pro- the material now? How is it? Have you put it on hold or what is the situation right now? (अलमीरा में ना? अच्छा। जी। तो प्रोडक्ट अभी ले- मटेरियल ले लिया है अभी? कैसा है? होल्ड करके रखा है आपने या क्या क्या क्या सिचुएशन है अभी?)\n[27s] CUSTOMER: No, we have the material right now, in stock as well. Some of our payment is also stuck there. So we haven't picked up the goods from there yet. (नहीं, मटेरियल तो अभी है हमारे पास स्टॉक में भी। हमारा कुछ पेमेंट भी अभी लगा हुआ है वहां पे। तो अभी हमने माल उठाया नहीं है वहां से।)\n[33s] AGENT: Which brand do you take? Where do you get it from? (कौन- कौन सा ब्रांड का लेते हो? कहां से लेते हो आप?)\n[35s] CUSTOMER: I get it from Kanpur, brother. (मैं कानपुर से लेता हूं भैया।)\n[37s] AGENT: Which one? Which one, Tata's, SAIL's, which one do you take? (कौनसा? कौनसा Tata का, SAIL का, कौनसा लेते हैं आप?)\n[39s] CUSTOMER: Tata's. (Tata का।)\n[40s] AGENT: Tata's, is it? Okay, okay. (Tata का क्या? ओके, ओके।)\n[42s] AGENT: Alright. If there's anything, let me know, sir. We will also cater and provide it to you. There's no issue as such. (ठीक है। कुछ रहेगा तो बताइए सर। हम भी आपको केटर करके दे देंगे। कोई इशू नहीं है ऐसे।)\n[46s] CUSTOMER: No, I have saved your number. Someone from your place had also come to me, I have their number saved, brother. (नहीं, नंबर आपका हमने सेव किया हुआ है। आपके यहां से कोई आया भी था मेरे पास ना, उनका नंबर सेव है मेरे में भैया।)\n[50s] AGENT: I'll ping you on WhatsApp. I am your account manager, okay? So if you have any order now, you have to connect with me from then on. It's like that. (मैं आपको WhatsApp पिंग करता हूं। मैं आपका अकाउंट मैनेजर हूं, ओके? तो अभी कुछ ऑर्डर रहेगा ना आपको, तब से आपको मुझसे ही कनेक्ट करना है। वैसा है।)\n[55s] CUSTOMER: Absolutely, absolutely, absolutely. What's the name, send something like a visiting card on this, I'll save it. (बिलकुल, बिलकुल, बिलकुल। मैं क्या नाम है इसपे आप विजिटिंग कार्ड जैसा सेंड करिए, मैं सेव कर ले रहा हूं।)\n[59s] AGENT: Yes, I have pinged you on WhatsApp. (यस, मैंने आपको ना WhatsApp पे पिंग कर रखा है।)\n[61s] CUSTOMER: Okay. Okay, I'll check. (ओके। ओके, मैं देख ले रहा हूं।)\n[63s] AGENT: Okay. Done, done. (ओके। डन, डन।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 22, "connected": 1, "audio_notes": "clear: Some minor background noise on the customer's side, but transcription is reliable.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "22 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "Start your calls with a permission-based opener and a strong benefit hook, rather than immediately asking if they have a requirement.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent spoke with an almirah manufacturer who currently has no requirement due to a slow market and existing stock. The customer buys Tata material from Kanpur. The agent performed partial discovery but did not pitch any specific benefits. The call concluded with the agent establishing himself as the new account manager and connecting on WhatsApp for future needs.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, this is Ronak Mehta speaking from JSW One. Do you have any requirement for CR sheets right now?\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into a qualification question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"What do you manufacture? ... Which brand do you take? Where do you get it from?\", \"comment\": \"Agent successfully asked what the customer manufactures, their end application (almirahs), and their current brand/supplier.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the agent moved from discovery to a generic closing statement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for CR sheets right now?\", \"comment\": \"Agent correctly asked if a requirement exists and accepted the customer's 'no' without pushing.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll ping you on WhatsApp. I am your account manager, okay? So if you have any order now, you have to connect with me from then on.\", \"comment\": \"Agent established a clear next step by positioning himself as the account manager and connecting on WhatsApp, which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Start your calls with a permission-based opener and a strong benefit hook, rather than immediately asking if they have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"I get it from Kanpur, brother. ... Tata's.\", \"response\": \"If there's anything, let me know, sir. We will also cater and provide it to you.\"}], \"call_summary\": \"The agent spoke with an almirah manufacturer who currently has no requirement due to a slow market and existing stock. The customer buys Tata material from Kanpur. The agent performed partial discovery but did not pitch any specific benefits. The call concluded with the agent establishing himself as the new account manager and connecting on WhatsApp for future needs.\"}", "error": null, "latency_ms": 28282, "input_tokens": 3574, "output_tokens": 848, "created_at": "2026-09-25 11:57:13", "sentiment": "positive", "sentiment_score": 0.352, "sentiment_confidence": "high", "pos": 15, "neg": 1, "lex_hits": 10, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.563, "agent_talk_sec": 32.2, "customer_talk_sec": 25.0, "dead_air_sec": 62.8, "longest_monologue_sec": 5.0, "agent_wpm": 314.9, "interruptions": 0, "agent_turns": 12, "customer_turns": 10, "discovery_qs": 15, "words_agent": 169, "words_customer": 108, "monologue_heavy": 0, "turns": [ { "ucid": "34972178971331242", "idx": 0, "speaker": "agent", "start_s": 1.18, "end_s": 2.8, "text_en": "Hello, am I speaking with V2 Enterprises?", "text_native": "हेलो, V2 Enterprises पे बात हो रही है?" }, { "ucid": "34972178971331242", "idx": 1, "speaker": "customer", "start_s": 3.2, "end_s": 3.81, "text_en": "Tell me, brother.", "text_native": "बताइए भैया।" }, { "ucid": "34972178971331242", "idx": 2, "speaker": "agent", "start_s": 4.04, "end_s": 8.1, "text_en": "Yes, this is Ronak Mehta speaking from JSW One. Do you have any requirement for CR sheets right now? For your firm?", "text_native": "जी, रोनक मेहता बात कर रहा हूं JSW One से। कुछ अभी CR sheets में रिक्वायरमेंट आ रही है अभी आपको? आपको फर्म के लिए?" }, { "ucid": "34972178971331242", "idx": 3, "speaker": "customer", "start_s": 8.7, "end_s": 12.5, "text_en": "Uh sir, right now the situation is quite down. There's no business in the market.", "text_native": "अह सर अभी तो इस समय तो काफी डाउन चल रहा है मामला। अभी बिजनेस ही नहीं है मार्केट में।" }, { "ucid": "34972178971331242", "idx": 4, "speaker": "agent", "start_s": 12.8, "end_s": 16.1, "text_en": "Yes, sir. No, the prices have also increased, sir. And do you deal in any other product?", "text_native": "जी, सर। नहीं, प्राइसेस भी बढ़ गए हैं सर अभी तो। और कोई दूसरे प्रोडक्ट में डील करते हो आप?" }, { "ucid": "34972178971331242", "idx": 5, "speaker": "customer", "start_s": 16.3, "end_s": 17.9, "text_en": "No brother, right now we only deal in this.", "text_native": "नहीं भैया, अभी तो इसी में करते हैं हम लोग।" }, { "ucid": "34972178971331242", "idx": 6, "speaker": "agent", "start_s": 18.2, "end_s": 19.2, "text_en": "What do you manufacture?", "text_native": "आप क्या मैन्युफैक्चरिंग करते थे?" }, { "ucid": "34972178971331242", "idx": 7, "speaker": "customer", "start_s": 19.5, "end_s": 21.4, "text_en": "We manufacture almirahs.", "text_native": "हम लोग अलमीरा का मैन्युफैक्चरिंग है हमारी।" }, { "ucid": "34972178971331242", "idx": 8, "speaker": "agent", "start_s": 21.8, "end_s": 26.8, "text_en": "In almirahs, right? Okay. Yes. So have you taken the pro- the material now? How is it? Have you put it on hold or what is the situation right now?", "text_native": "अलमीरा में ना? अच्छा। जी। तो प्रोडक्ट अभी ले- मटेरियल ले लिया है अभी? कैसा है? होल्ड करके रखा है आपने या क्या क्या क्या सिचुएशन है अभी?" }, { "ucid": "34972178971331242", "idx": 9, "speaker": "customer", "start_s": 27.2, "end_s": 32.5, "text_en": "No, we have the material right now, in stock as well. Some of our payment is also stuck there. So we haven't picked up the goods from there yet.", "text_native": "नहीं, मटेरियल तो अभी है हमारे पास स्टॉक में भी। हमारा कुछ पेमेंट भी अभी लगा हुआ है वहां पे। तो अभी हमने माल उठाया नहीं है वहां से।" }, { "ucid": "34972178971331242", "idx": 10, "speaker": "agent", "start_s": 33.1, "end_s": 34.8, "text_en": "Which brand do you take? Where do you get it from?", "text_native": "कौन- कौन सा ब्रांड का लेते हो? कहां से लेते हो आप?" }, { "ucid": "34972178971331242", "idx": 11, "speaker": "customer", "start_s": 35.1, "end_s": 36.4, "text_en": "I get it from Kanpur, brother.", "text_native": "मैं कानपुर से लेता हूं भैया।" }, { "ucid": "34972178971331242", "idx": 12, "speaker": "agent", "start_s": 36.9, "end_s": 38.8, "text_en": "Which one? Which one, Tata's, SAIL's, which one do you take?", "text_native": "कौनसा? कौनसा Tata का, SAIL का, कौनसा लेते हैं आप?" }, { "ucid": "34972178971331242", "idx": 13, "speaker": "customer", "start_s": 38.9, "end_s": 39.6, "text_en": "Tata's.", "text_native": "Tata का।" }, { "ucid": "34972178971331242", "idx": 14, "speaker": "agent", "start_s": 39.9, "end_s": 41.4, "text_en": "Tata's, is it? Okay, okay.", "text_native": "Tata का क्या? ओके, ओके।" }, { "ucid": "34972178971331242", "idx": 15, "speaker": "agent", "start_s": 42.1, "end_s": 45.5, "text_en": "Alright. If there's anything, let me know, sir. We will also cater and provide it to you. There's no issue as such.", "text_native": "ठीक है। कुछ रहेगा तो बताइए सर। हम भी आपको केटर करके दे देंगे। कोई इशू नहीं है ऐसे।" }, { "ucid": "34972178971331242", "idx": 16, "speaker": "customer", "start_s": 45.8, "end_s": 49.9, "text_en": "No, I have saved your number. Someone from your place had also come to me, I have their number saved, brother.", "text_native": "नहीं, नंबर आपका हमने सेव किया हुआ है। आपके यहां से कोई आया भी था मेरे पास ना, उनका नंबर सेव है मेरे में भैया।" }, { "ucid": "34972178971331242", "idx": 17, "speaker": "agent", "start_s": 50.2, "end_s": 55.1, "text_en": "I'll ping you on WhatsApp. I am your account manager, okay? So if you have any order now, you have to connect with me from then on. It's like that.", "text_native": "मैं आपको WhatsApp पिंग करता हूं। मैं आपका अकाउंट मैनेजर हूं, ओके? तो अभी कुछ ऑर्डर रहेगा ना आपको, तब से आपको मुझसे ही कनेक्ट करना है। वैसा है।" }, { "ucid": "34972178971331242", "idx": 18, "speaker": "customer", "start_s": 55.2, "end_s": 59.1, "text_en": "Absolutely, absolutely, absolutely. What's the name, send something like a visiting card on this, I'll save it.", "text_native": "बिलकुल, बिलकुल, बिलकुल। मैं क्या नाम है इसपे आप विजिटिंग कार्ड जैसा सेंड करिए, मैं सेव कर ले रहा हूं।" }, { "ucid": "34972178971331242", "idx": 19, "speaker": "agent", "start_s": 59.1, "end_s": 60.9, "text_en": "Yes, I have pinged you on WhatsApp.", "text_native": "यस, मैंने आपको ना WhatsApp पे पिंग कर रखा है।" }, { "ucid": "34972178971331242", "idx": 20, "speaker": "customer", "start_s": 61.0, "end_s": 62.8, "text_en": "Okay. Okay, I'll check.", "text_native": "ओके। ओके, मैं देख ले रहा हूं।" }, { "ucid": "34972178971331242", "idx": 21, "speaker": "agent", "start_s": 62.8, "end_s": 64.8, "text_en": "Okay. Done, done.", "text_native": "ओके। डन, डन।" } ], "steps": [ { "ucid": "34972178971331242", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yes, this is Ronak Mehta speaking from JSW One. Do you have any requirement for CR sheets right now?", "comment": "The agent did not ask for permission to speak, jumping directly into a qualification question." }, { "ucid": "34972178971331242", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not provide a supply or price hook, instead opening with a direct question about requirements." }, { "ucid": "34972178971331242", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "What do you manufacture? ... Which brand do you take? Where do you get it from?", "comment": "Agent successfully asked what the customer manufactures, their end application (almirahs), and their current brand/supplier." }, { "ucid": "34972178971331242", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched; the agent moved from discovery to a generic closing statement." }, { "ucid": "34972178971331242", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Do you have any requirement for CR sheets right now?", "comment": "Agent correctly asked if a requirement exists and accepted the customer's 'no' without pushing." }, { "ucid": "34972178971331242", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I'll ping you on WhatsApp. I am your account manager, okay? So if you have any order now, you have to connect with me from then on.", "comment": "Agent established a clear next step by positioning himself as the account manager and connecting on WhatsApp, which the customer accepted." } ], "objections": [ { "ucid": "34972178971331242", "obj_type": "incumbent_supplier", "state": "mishandled", "evidence": "I get it from Kanpur, brother. ... Tata's.", "response": "If there's anything, let me know, sir. We will also cater and provide it to you." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }