34972178971308431 · Call

Call 34972178971308431 2026-09-18 · Aditya Pandey · 2:25

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	Interested	full conversation 39 turns, clean transcript (3% inaudible)	Hindi	39	supply_led (campaign_name:medium)

Audio: noisy: The agent's voice is very muffled and partially inaudible at the beginning of the call, but improves later.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

material: stainless steel

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.77

confidence high · +14/−0 from 14 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak at the beginning of the call.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Discovery (6 Qs) The agent only asked what the customer manufactures and what material is used, failing to probe for volume, suppliers, or payment terms.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify While the agent asked if a requirement exists, they failed to capture any specific details like grade, thickness, or quantity.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

objection The customer raised 1 objection you did not answer: send_price_will_think

Sir, please send me your card on this number and send your profile. I will check it once and after that, I will tell the team, the purchase team, they

did well

Hook (supply/price signal)

So if you have any requirement now, you can give it, I mean we... we have it available, I mean in PPGI.

Summary

The agent connected with the owner of a reefer container manufacturing company who confirmed regular requirements for PPGI, GI, CR, HR, and stainless steel. The customer deflected discovery attempts, asking the agent to send company details for the purchase team. The agent agreed to send his contact info via WhatsApp, ending the call without qualifying the requirement or setting a firm next step.

Coaching

When a customer deflects by asking for a profile, pivot back to discovery by explaining you need details to provide a relevant quote, rather than just agreeing to send generic info.

Missed: SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent did not ask for permission to speak at the beginning of the call.
SL2 Hook (supply/price signal)	2	pass	–	2.0	So if you have any requirement now, you can give it, I mean we... we have it available, I mean in PPGI. The agent used an availability hook for PPGI after confirming the customer uses it.
SL3 Discovery (6 Qs)	2	fail	2	0.0	The agent only asked what the customer manufactures and what material is used, failing to probe for volume, suppliers, or payment terms.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The agent did not pitch any USPs after the customer deflected the discovery questions.
SL5 Qualify	2	fail	–	0.0	While the agent asked if a requirement exists, they failed to capture any specific details like grade, thickness, or quantity.
SL6 Closure with next step	1	fail	–	0.0	The agent agreed to send his details but did not establish a committed next action like sending a quote or scheduling a follow-up call.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	mishandled	Sir, please send me your card on this number and send your profile. I will check it once and after that, I will tell the team, the purchase team, they will contact you.	Okay, I'll do one thing, after this call I will WhatsApp you my number.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.484	35.9s	38.2s	70.9s	3.8s	310.9	0	19	19	10

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.7s

Hello.

हेलो।

agent

1.7s

Hello Green Tech Solutions?

हेलो Green Tech Solutions?

customer

3.3s

Hello.

हेलो।

agent

4.1s

Hello Green Tech Solutions?

हेलो Green Tech Solutions?

customer

5.6s

Yes, speaking, tell me.

जी बोल रहा हूं, बताइए।

agent

6.8s

Sir, hello, I am [inaudible] from JSW.

सर ये नमस्ते, मैं [inaudible] JSW से।

customer

9.2s

Yes?

हां जी?

agent

10.0s

I was calling from JSW, Jindal Steel Works, Mumbai.

JSW से बात कर रहा था मैं, Jindal Steel Works, Mumbai.

customer

13.0s

Sir, your voice is not clear, a little bit

सर आवाज सही नहीं आ रही है आपकी, थोड़ा सा

agent

15.0s

Sir, is it clear now?

सर जी अभी आ रही है बराबर?

customer

16.1s

Yes, it's coming now, yes it's coming now. It's better now.

हां अब आ रही है, जी अब आ रही है। अब बेहतर है।

agent

18.0s

I was saying that sir, yes, sir I was saying I was calling from Jindal Steel Works, JSW.

बोल रहा था कि सर, हां, सर ये बोल रहा था Jindal Steel Works से बात कर रहा था मैं, JSW।

customer

21.6s

You are calling from JSW Jindal Steel?

JSW Jindal Steel से बात कर रहे हैं?

agent

23.6s

Yes yes, I am from JSW.

हां हां, JSW से हूं।

customer

24.9s

Yes, tell me.

जी बताइए।

agent

25.8s

Sir, you registered on our platform, right? The call was regarding that. Do you have any requirement for steel for this month?

सर जी हमारे प्लेटफार्म पे आपने रजिस्टर किया ना, उसी के रिगार्डिंग कॉल था। कुछ भी आपकी रिक्वायरमेंट हो ये मंथ के लिए स्टील में?

customer

30.1s

We have requirements for steel, sir, we have them regularly.

रिक्वायरमेंट्स रहती है सर स्टील में, रेगुलर रहती है हमारे को।

agent

33.1s

Do you have them in PPGI, sir?

PPGI में रहती है क्या सर?

customer

34.8s

We have them in PPGI also, sir, in GI also, besides that CR, HR, stainless steel.

PPGI में भी रहती है सर, GI में भी रहती है, उसके अलावा CR, HR, स्टेनलेस स्टील।

agent

39.1s

So if you have any requirement now, you can give it, I mean we... we have it available, I mean in PPGI.

तो अभी कुछ है रिक्वायरमेंट तो दे सकते हैं मतलब हम, हमारे पास अवेलेबल है मतलब PPGI में।

customer

42.6s

Sir, please send me your card on this number and send your profile. I will check it once and after that, I will tell the team, the purchase team, they will contact you.

सर आप प्लीज मेरे को ना इसी नंबर पे अपना कार्ड भेज दीजिए और अपना प्रोफाइल भेज दीजिए। मैं एक बार चेक करता हूं और उसके बाद टीम को बोलता हूं, परचेस टीम को, आपसे कांटेक्ट करेगी।

agent

48.7s

Okay, so are you the owner of the business?

ओके, मतलब आप ओनर हैं क्या बिजनेस के?

customer

50.6s

Yes.

जी।

agent

51.6s

Okay sir, got it. Okay, I'll do one thing, after this call I will WhatsApp you my number.

ओके सर, गॉट इट। ठीक है, मैं एक काम करता हूं, मैं अपना ये कॉल के बाद आपको अपना WhatsApp कर देता हूं नंबर।

customer

55.0s

Yes, yes, yes.

जी जी जी।

agent

55.6s

You can share your requirement with me on that.

आप मुझे उसपे अपना शेयर कर दीजिएगा जो भी रिक्वायरमेंट है।

customer

57.3s

Absolutely.

बिलकुल।

agent

57.8s

I wanted to know one thing, your company, Green Tech Solutions, what is its major business?

एक बात जानना था, आपका जो Green Tech Solutions है, इसका मेजर बिजनेस क्या करते हैं आप?

customer

60.7s

Sir, we have two companies, one is Green Tech Solution and the other is a company called DSL Cold Chain Private Limited. And we are the leading champion in North India for reefer container manufacturing.

सर हमारी दो कंपनियां हैं, Green Tech Solution करके और DSL Cold Chain Private Limited करके कंपनी है। और वी आर द लीडिंग चैंपियन इन नॉर्थ इंडिया फॉर रीफर कंटेनर मैन्युफैक्चरिंग।

agent

67.3s

Container manufacturing.

कंटेनर मैन्युफैक्चरिंग।

customer

68.5s

Yes.

हां जी।

agent

69.4s

Okay.

ओके।

customer

70.2s

Meaning, it's the number one company in North India for reefer container manufacturing. If you even Google DSL Cold Chain Private Limited, both these companies are mine, DSL and Green Tech as well.

मतलब नॉर्थ इंडिया की नंबर वन कंपनी है रीफर कंटेनर मैन्युफैक्चरिंग। आप Google भी करोगे ना DSL Cold Chain Private Limited, तो ये दोनों ही कंपनियां मेरी हैं, DSL भी और Green Tech भी।

agent

77.1s

So sir, PP- what material would be used for this, generally for making containers? CR?

तो सर ये पीपी- इसके लिए कौनसा मटेरियल लगता होगा वैसे जनरली कंटेनर बनाने के लिए? CR?

customer

80.4s

Sir, I will get everything sent to you in writing from the purchase department. You just send your profile once, okay?

सर मैं सारी चीजें आपको रिटर्न में करवा के भेज दूंगा परचेस वालों से। एक बार आप अपना प्रोफाइल भेज दीजिए, ठीक है?

agent

83.8s

Absolutely sir. Okay, I'll get it done. Okay sir.

बिलकुल सर। ठीक है, मैं करवा देता हूं। ओके सर।

customer

85.4s

Okay ji, okay.

ओके जी, ओके।

agent

86.8s

Thank you sir.

थैंक यू सर।

unknown

89.6s

The person you are talking to

आप जिस व्यक्ति से बात